How to Get a Healthy Roster Refund

• Account Information: Have your Healthy Roster account details ready, including your username and the email associated with the account.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for; this can typically be found in your purchase confirmation email.
• Purchase Receipt: Gather your original receipt or invoice, which should detail the services or products purchased.
• Service Usage Details: If applicable, prepare a brief explanation of how the services were used, including dates and any relevant interactions with the platform.
• Request Reason: Clearly outline your reason for the refund request, such as dissatisfaction with a service or a billing error.
• Screenshot of Transaction: Capture a screenshot of your transaction history that shows the relevant purchase.
• Refund Policy Review: Familiarize yourself with Healthy Roster's refund policy to ensure your request aligns with their terms.
• Communication Records: Collect any previous correspondence regarding the transaction, including emails or chat logs with customer service.

*Working days are Monday to Friday, and don't include public holidays.

At Healthy Roster, users have specific rights regarding their subscriptions and potential refund eligibility based on the nature of our services. Users can manage their accounts and subscriptions through the Healthy Roster platform, and understanding the circumstances that may lead to eligibility for a refund is essential.

Users may qualify for a refund under the following situations:

• Service Disruption: If users experience significant technical issues that prevent access to their services for an extended period, they might be eligible for a pro-rata refund for the period affected.
• Account Downgrade: If users decide to downgrade their subscription tier, any unused portion of the higher-tier subscription fees may qualify for a refund, in accordance with the policy and timing associated with the subscription change.
• Incorrect Billing Cycle: Users may inquire about refunds if they notice discrepancies in the billing cycle for their subscription, particularly if the billing does not align with the terms outlined at the time of purchase.
• Service Misalignment: In instances where the services provided do not meet the specific needs or agreements made at the time of subscription, users may reach out to discuss the option of a refund for that specific billing period.

For precise details regarding refund eligibility, users are encouraged to consult the Healthy Roster support team or review the terms of service provided upon subscription.

Healthy Roster offers a range of digital health management services for sports organizations, including subscription plans for their platform. Below are some user scenarios that illustrate successful refund claims from Healthy Roster.

• Subscription Tier Change: A coach decided to upgrade their plan to access advanced analytics but soon realized that their team's needs had changed. They contacted Healthy Roster’s support team and successfully received a refund for the difference in subscription costs after downgrading back to their original plan.
• Accidental Renewal: An athletic director forgot to cancel their subscription before the renewal date. Upon noticing the charge, they reached out to customer service and were able to receive a refund for the recent renewal after explaining the oversight.
• Service Interruption: A physical therapist faced a temporary service outage that affected their ability to use Healthy Roster's platform during a crucial week. After reporting the issue, they were granted a refund for that month, as the company values uninterrupted access for its users.
• Billing Clarification: A user found an unexpected fee on their account, related to extra services they had not utilized. By providing details to Healthy Roster’s support team, they clarified the charge and obtained a refund for the unused service, ensuring their subscription was aligned with their actual usage.

Tracking your refund status with Healthy Roster is straightforward and efficient. Whether you’re checking from your computer or on the go, there are several key methods to stay updated on your refund progress.

• Email Notifications: Healthy Roster regularly sends email updates regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about your refund's progress.
• In-App Notifications: If you use the Healthy Roster mobile app, check the notifications section. You’ll receive alerts about any changes to your refund status directly in the app.
• Account Dashboard: Log into your Healthy Roster account and navigate to the "Order History" section. Here, you’ll find detailed information about your refunds, including the status and the dates of processing.
• Billing Section: Your refund status can also be accessed in the "Billing" section of your account settings. This area provides an overview of all financial transactions, including pending refunds.
• Tracking Tools: Use the refund tracking tool available in your account dashboard to review real-time progress of your refund. This feature outlines each step of the refund process and provides estimated completion dates.