It's easy to overlook subscription billing until an unexpected charge catches your attention, leaving you wondering about your options for a refund. This guide is designed to clarify how refund processes work for HelloFresh and Hungryroot, ensuring you understand who is eligible and the steps to request your money back efficiently. By following these straightforward instructions, you can regain peace of mind and take control of your meal kit experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the email confirmation for the meal kit order that you wish to refund, which includes details about the items ordered.
Transaction ID - Have the specific transaction ID on hand, which should be in your order confirmation email or available in your account order history.
Delivery Date - Be prepared to provide the exact delivery date of the meal kit, as this information is often needed for refund processing.
Account Login Credentials - Ensure you can access your HelloFresh or Hungryroot account for verification purposes.
Reason for Refund - Clearly outline the reason for your refund request; whether it's due to missing items, quality issues, or delivery problems.
Photos of Issues - If applicable, take clear photos of any damaged or missing items, as this visual proof can support your refund claim.
Cancellation Confirmation - If you canceled a subscription and are requesting a refund related to that, have any cancellation confirmation emails ready as evidence.
Subscription Details - If you’re a subscriber, bring detailed information about your subscription plan, including billing cycle and any promotional codes used.
Customer Service Contact Information - Keep a record of the customer service number or email address used to initiate the refund process, for follow-up queries.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 business days
PayPal
3-5 business days
Gift Cards
No refunds
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HelloFresh and Hungryroot
HelloFresh and Hungryroot provide meal kit subscription services that aim to simplify cooking at home while delivering fresh ingredients and easy-to-follow recipes. Due to the nature of these subscription-based services, users may have specific circumstances that could affect their eligibility for refunds. It's important to understand what situations might qualify for refunds based on how these services operate.
Delivery Issues: If a user's meal kit arrives with missing or damaged items, they may be eligible for a refund or replacement for the affected items.
Quality Concerns: Users who experience quality issues with the ingredients, such as spoilage or other notable concerns upon receipt, may qualify for a refund or credit for future orders.
Subscription Management: Users looking to make changes to their upcoming deliveries—whether that's skipping a week or adjusting their menu—should manage their accounts within the designated time frame. If changes are not processed as intended, a user may have eligibility to discuss options related to billing for that period.
Account Cancellations: While providing ample notice for account cancellation is essential, if there are any discrepancies in the service received during the last billing cycle, users may inquire about potential credits reflecting their last active period.
Unwanted Charges: For users who modified their delivery preferences before the cutoff but still received a charge for an unwanted shipment, there may be a path to explore for a refund based on their account modifications.
Users are encouraged to review the specific terms and conditions outlined by each service for detailed information regarding their refund policies and to contact customer support for personalized inquiries regarding their eligibility.
Step-by-Step Process to Request Your HelloFresh and Hungryroot Refund Like a Pro
If you purchased through HelloFresh.com:
Log in to your HelloFresh account on the website.
Navigate to the Account Settings section.
Select Plan Settings and look for the Order History option.
Identify the recent charge you wish to refund; click on Help next to that order.
In the help section, select Refund Request.
When prompted, state that the subscription renewed without notice or that the meals were not delivered.
Complete the form with your contact information and hit Submit.
If you purchased through Hungryroot.com:
Log in to your Hungryroot account on the website.
Click on Account in the top right corner.
Select Billing History from the dropdown menu.
Find the transaction for which you want a refund and click on View Details.
Look for the option to Request Refund.
Explain that the subscription was not used during the billing period and request a refund.
Submit your request and check for confirmation of your refund within a few days.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on HelloFresh or Hungryroot.
Scroll down and select Report a Problem.
Choose the option related to your specific issue and mention that the subscription renewed unexpectedly.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions and choose HelloFresh or Hungryroot.
Unsubscribe if necessary; then select Report a Problem.
Indicate that the account was unused and request a refund.
Submit your feedback and await further communication.
If you purchased through Roku:
Navigate to the Roku Home Screen.
Select Streaming Channels.
Go to My Channels and find HelloFresh or Hungryroot.
Select the channel and choose Manage Subscription.
Follow the prompts to Request a Refund.
In your reasoning, mention that the subscription renewed without notice or that content was not accessed.
Submit your request for processing.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to HelloFresh and Hungryroot for Refund
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Subject: Refund Request – HelloFresh and Hungryroot Account [Your Email]
Dear HelloFresh and Hungryroot Customer Support,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
Given the circumstances, I would like to request a refund of [Amount].
Attached to this email are relevant documentation to support my request.
I would appreciate a confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter, and I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will need to wait for the review process to begin, usually within 1-2 business days.
Processing
Your refund is currently being reviewed and processed by the customer service team.
Expect your refund within 3-5 business days as they verify your request.
Refunded
Your refund has been successfully processed and the amount returned to your payment method.
You should see the refund in your account within 5-10 business days depending on your bank.
Partially Refunded
Only a portion of your original payment has been refunded due to specific terms.
Check your email for details on the remaining balance or reason for the partial refund.
Completed
The refund process is complete, and any necessary adjustments have been made.
Your transaction history will reflect this status within a few days.
Canceled
Your refund request has been canceled, possibly due to your request or policy restrictions.
You can contact customer support for clarification or to re-initiate the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When interacting with meal kit services like HelloFresh and Hungryroot, users occasionally find themselves in situations where they need to navigate the refund process. Below are some realistic scenarios where customers successfully claimed their refunds:
HelloFresh Subscription Overlap: A user intended to pause their HelloFresh subscription before going on vacation, but mistakenly kept receiving deliveries. After reaching out to customer service about the extra boxes, they clarified the situation and were issued a refund for the unintended deliveries.
Hungryroot Product Quality Issue: A customer ordered a Hungryroot delivery that included an ingredient that arrived spoiled. They contacted support with a photo of the item and were promptly refunded for that specific ingredient, ensuring satisfaction with their overall shopping experience.
HelloFresh Recipe Change: A subscriber selected a recipe for a week that was later changed before the shipment. Concerned about the alteration, the user contacted customer service to express their preference for the original meal. As a goodwill gesture, they were issued a refund for the changed meal and provided an alternative option.
Hungryroot Plan Adjustment: After using Hungryroot for a month, a user decided to adjust their plan to better fit their cooking habits. They reached out to customer service for assistance and were able to claim a small refund for the unused meals from their previous plan as part of the adjustment process.
The Easiest Way to Get a HelloFresh and Hungryroot Refund
If you're frustrated trying to get a refund from HelloFresh and Hungryroot—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with HelloFresh and Hungryroot can be straightforward if you know where to look. Both services provide specific channels for updates and tracking that are designed to keep you informed about your refund progress.
HelloFresh Refund Tracking:
Check your email inbox: HelloFresh sends email notifications regarding refund statuses. Look for messages stating "Refund Processed" or "Refund Initiated" to confirm your request.
Use the HelloFresh mobile app: Open the app and navigate to the
FAQ
If you forget to cancel your HelloFresh or Hungryroot subscription on time, you typically won't be eligible for a refund for the missed delivery. However, it's best to reach out to their customer service directly, as they may be able to provide options or solutions based on individual circumstances.
Refund processing times can vary depending on your bank or payment method. Typically, once HelloFresh or Hungryroot processes the refund, it may take 3 to 5 business days for the amount to appear in your account. However, it’s advisable to check with your financial institution for specific timelines.
If you notice a charge but do not have an active subscription with HelloFresh or Hungryroot, it's best to first check your account for any existing subscriptions or order history. If you still believe the charge is incorrect, contact customer service for assistance, providing them with relevant details like the charge date and amount to help resolve the issue.
If you're unable to receive a refund directly from HelloFresh or Hungryroot, consider reaching out to their customer service again for further assistance. You might also explore the option of escalating your inquiry within their support system to get additional insights. Additionally, reviewing your account details and any applicable terms can provide clarity on their refund policy.
If HelloFresh or Hungryroot declines your refund request, consider reviewing their refund policy to ensure your situation aligns with their terms. You might also want to contact their customer support again for further clarification or options. Additionally, double-checking your account details may help clarify any misunderstandings regarding your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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