Navigating billing matters can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to illuminate the refund process for HelloFresh, helping you understand who is eligible for refunds and outlining the straightforward steps to request your money back efficiently. Whether you have questions or need assistance, we’re here to ensure you have all the information you need.
What You Should Prepare Before Applying For Refund
Account Information: Your HelloFresh account email and password for easy access to your account details.
Order Number: The specific order number related to the meal kit you are requesting a refund for, which can be found in your order history.
Transaction ID: The transaction ID associated with your payment for the order, important for verifying your purchase.
Delivery Date: The delivery date of the affected meal kit, as HelloFresh may need this to process your request.
Reason for Refund: A clear explanation of why you are requesting a refund, including issues like damaged ingredients or missing items.
Supporting Documentation: Photos of any damaged or missing items, which can speed up the refund process.
Payment Method Details: Information about the payment method used for the transaction (e.g., credit card details) for refund processing.
Contact History: Any past correspondence with customer service regarding the issue, to provide context for your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
1-3 working days
Sofort
1-3 working days
Direct Debit
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HelloFresh
HelloFresh offers a subscription-based meal kit delivery service, which means that certain eligibility criteria apply to users seeking refunds. Users are encouraged to familiarize themselves with these criteria to better understand their options regarding refunds under specific circumstances.
Delivery Issues: If a delivery is significantly late or missed without prior notice, users may qualify for a refund for that particular week’s charge.
Product Quality Concerns: Users who receive damaged or expired ingredients may be eligible for compensation for the affected boxes or items.
Subscription Changes: Users who modify their subscription plan may find that changes take effect in the following billing cycle, and any fees incurred could be subject to eligibility for refunds if they do not align with the new plan.
Incorrect Charges: If a user believes they were charged incorrectly—such as for a plan different from what they selected—there might be avenues to request a review and potential refund of that charge.
Promotional Offers: Users who signed up for a promotional offer might have specific eligibility conditions attached, and if these conditions are not met, they may be able to seek clarity and potential adjustments on their billing.
Account Cancelation: Upon cancelation of an account, any pending charges for boxes scheduled to be delivered might be addressed according to HelloFresh's policy, which may allow for refunds in specific scenarios.
Users are encouraged to review the terms provided by HelloFresh to gain further insight on these criteria and ensure that all requests for refunds align with the specific policies in place.
Step-by-Step Process to Request Your HelloFresh Refund Like a Pro
If you purchased through HelloFresh.com:
Visit hellofresh.de and log in to your HelloFresh account.
Navigate to the Account Settings section.
Select Order History to review your recent purchases.
Identify the specific subscription or order you are seeking a refund for.
Click on the Contact Us link, usually found at the bottom of the page.
Choose the category Billing and Payments.
In your message, mention that the renewal occurred without sufficient notice. Highlight that you did not utilize the subscription for the billing period.
Submit your refund request and keep an eye on your email for any follow-up communications.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the settings menu.
Select Subscriptions from the list.
Locate the HelloFresh subscription and tap on it.
Tap Cancel Subscription first; this is necessary to process the refund.
Go to the Report a Problem page at reportaproblem.apple.com.
Select the HelloFresh purchase and choose Request a Refund.
In your request, emphasize that the subscription was not used during the last billing period.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu (three horizontal lines) and select Subscriptions.
Find and select the HelloFresh subscription.
Tap Cancel Subscription to stop future charges.
Go to the Google Play Help Center at support.google.com/googleplay.
Look for the option to report an issue, and select Request a Refund.
When prompted, mention that the account has been unused and refer to the unexpected renewal.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Scroll down to Streaming Channels and select it.
Go to My Channels and find the HelloFresh channel.
Select the HelloFresh channel and choose Manage Subscription.
Follow the prompts to cancel your subscription.
Visit support.roku.com and look for the section about requesting refunds.
Fill out the refund request form and specify that you were charged for a subscription that you did not use.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached documentation to support my request (if applicable).
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting review.
Your request is in the queue and will be processed shortly. Please allow up to 3 business days for updates.
Processing
The refund is currently being processed by our team.
Your refund is being reviewed for eligibility; this may take up to 5 business days.
Refunded
The refund has been approved and processed.
The funds have been returned to your original payment method. Check your account, processing may take 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the specified amount back, and details will be sent via email. Check your account for updates.
Completed
The refund process has been fully completed.
Your refund is successfully processed; you can verify the transaction in your account.
Canceled
The refund request has been canceled.
If you have questions about this status, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When using HelloFresh, users may occasionally encounter situations that lead to successfully claiming refunds. Here are a few real user scenarios where refunds were resolved smoothly:
Subscription Overlap: A customer realized they had accidentally reactivated their subscription while intending to pause it for a month. Upon contacting HelloFresh support, they explained their circumstances and were able to receive a refund for the unintentional shipment that was sent out.
Missing Delivery: A user experienced a missed delivery of their weekly meal kit due to a scheduling error. After reporting the issue through their account, HelloFresh acknowledged the oversight and processed a refund for the missed box within a few days.
Menu Item Availability: A customer ordered a meal kit that promised certain specific ingredients, but upon arrival, key components were missing. After reaching out to customer service and providing feedback, they received a refund for that particular meal kit as a courtesy for the inconvenience.
Change of Plan: A user wanted to change their subscription plan from a family box to a two-person box. After a quick chat with the HelloFresh support team, they successfully adjusted their order and were issued a refund for the price difference for the upcoming delivery.
The Easiest Way to Get a HelloFresh Refund
If you're frustrated trying to get a refund from HelloFresh—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with HelloFresh is straightforward and can be done through various channels. Here are some efficient ways to monitor your refund progress:
Email Updates: Look for emails from HelloFresh regarding your refund. They typically send you a confirmation email once your refund is processed, including details about the amount and expected timeline.
Account Dashboard: Log in to your HelloFresh account and navigate to the Account Settings section. From there, you can access your Order History to view any pending refunds and their statuses.
Mobile App Notifications: If you are a HelloFresh app user, ensure notifications are enabled. You will receive updates directly through the app about your refund status, keeping you informed in real-time.
Billing Section: Check the Billing section in your account for any updates on your refund. This area often contains detailed information regarding transactions, including refunds issued.
Customer Support: If you're unable to track your refund status through the above methods, don't hesitate to contact HelloFresh customer support via chat or email. They can provide specific information about your refund status and any delays that may exist.
FAQ
If you forgot to cancel your HelloFresh subscription on time, we typically cannot process a refund for the missed delivery. However, we encourage you to reach out to our customer support team for assistance, as they may be able to offer a solution or further options for your situation.
Refunds from HelloFresh typically take 3 to 5 business days to process once they've been approved. The exact time for the funds to reflect in your account may vary depending on your bank's processing times.
If you see a charge but don't have an active subscription, first check your account to ensure no recent changes have been made. If everything appears correct, contact HelloFresh customer service through their support page for further assistance and clarification regarding the charge.
If you're unable to receive a refund directly from HelloFresh, consider reaching out to their customer service again for further assistance. You can also explore escalating your inquiry within their support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details may provide more clarity on the situation.
If HelloFresh has declined your refund request, consider reviewing their refund policy for any specific guidelines that may apply to your situation. You can also reach out to their customer support again for further clarification or to discuss your concerns. Additionally, double-check your account details to ensure that all information is accurate and complete, which might assist in resolving the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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