It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide aims to clarify how Hemp Bombs CBD handles refunds, outlining eligibility criteria and providing a straightforward process for requesting a refund. Whether you have questions about your recent purchase or need assistance navigating the refund process, we are here to help you secure your money back quickly and efficiently.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Provide details from the confirmation email received after the purchase, including the order number.
Transaction ID - Locate the transaction ID from your payment method to expedite the refund process.
Product Details - Mention the specific product purchased, including the variant (e.g., flavor, size) for accurate processing.
Reason for Refund - Prepare a clear explanation of why you are seeking a refund, whether due to dissatisfaction or product defect.
Hemp Bombs Account Information - Include your account details or login information associated with the order for verification purposes.
Photos of Product - If applicable, take clear pictures of the product, particularly if it is damaged or defective.
Return Shipping Tracking Information - If you are returning the product, keep the tracking number and details of your return shipment.
Compliance with Refund Policy - Review and ensure you meet the conditions outlined in Hemp Bombs' refund policy before submitting your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Cryptocurrency
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hemp Bombs CBD
At Hemp Bombs CBD, we value customer satisfaction and strive to ensure a positive experience with our products. Customers may be eligible for refunds under certain circumstances specific to our product offerings and policies.
Here are some situations that may qualify for refunds:
Defective Products: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund within a specified period after purchase.
Incorrect Orders: In the event that you receive a product that does not match your original order (e.g., wrong flavor, size, or type), submitting a request for a refund may be appropriate.
Unsatisfactory Results: Customers who find that a product does not meet their expectations might want to inquire about our satisfaction guarantee, which can provide options for refunds or exchanges.
Order Cancellations: For cancellations made before an order has shipped, customers could qualify for a full refund.
To initiate the refund process, we encourage customers to reach out to our customer service team, who will provide guidance based on the specific circumstances of your situation.
Step-by-Step Process to Request Your Hemp Bombs CBD Refund Like a Pro
Scroll to the bottom of the homepage and click on the "Contact Us" link.
Select the "Billing Inquiries" option from the dropdown menu.
Fill out the contact form with the following details:
Your name and email address.
Order number from your confirmation email.
Clearly state that you are requesting a refund for an unauthorized renewal.
Mention that your account has remained unused since the last billing cycle, if applicable.
Submit the form and wait for a confirmation email.
If you don’t receive a response within 48 hours, follow up with the same details via the contact form.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Tap "Subscriptions."
Select the Hemp Bombs subscription.
Tap on "Report a Problem" to initiate a refund request.
Select a reason for the refund:
State that the subscription renewed without notice.
If applicable, emphasize any prior cancellation if you didn’t intend to renew.
Follow the prompts to complete your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Choose "Payments & Subscriptions" from the menu.
Select "Subscriptions" and find the Hemp Bombs subscription.
Click on "Cancel Subscription" at the bottom of the page.
After cancellation, look for the option to request a refund.
Explain that you are requesting a refund because the subscription was automatically renewed.
Mention any concerns about not receiving a notification of the renewal.
Submit the form for your request.
If you purchased through Roku:
Go to your Roku device and navigate to the "Home" screen.
Select "Settings" from the left sidebar.
Click on "Account" and then select "Manage Account."
Select "Subscriptions" to view active subscriptions.
Choose the Hemp Bombs subscription and click on "Cancel Subscription."
After cancellation, visit the Roku website and log into your account.
Go to the "Help" section at the bottom of the page.
Find the option for "Request a Refund" and fill out the request form.
State that you are seeking a refund due to an automatic renewal.
Emphasize the lack of notification regarding the renewal process.
Submit your request and wait for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my recent billing situation, [describe reason].
I would like to request a refund for the amount of [Amount].
I have attached relevant documentation to support my request, if applicable.
Could you please confirm the status of my refund request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
We’re reviewing your request and will update you shortly.
Processing
Your refund is currently being processed by our team.
Please allow up to 5-7 business days for completion.
Refunded
Your refund has been approved and processed successfully.
The amount will be credited to your original payment method within 3-5 business days.
Partially Refunded
A portion of your refund request has been processed.
You will receive a refund for part of your order, and we'll inform you of the details.
Completed
The refund process is finalized.
You can now check your account for the refunded amount.
Canceled
Your refund request has been canceled.
Please contact customer service if you believe this is an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Hemp Bombs CBD provides a range of products designed to support wellness, and occasionally customers may need assistance with their orders or subscriptions. Below are some realistic scenarios where users successfully claimed refunds associated with their Hemp Bombs CBD experience.
Accidental Order Placement: A customer intended to order a single bottle of CBD oil but mistakenly added multiple items to their cart. After realizing the error at checkout, they quickly contacted Hemp Bombs CBD customer service and received a full refund for the extra items.
Subscription Change: A user decided to switch their subscription plan from a monthly to a bi-monthly delivery to better align with their consumption needs. After reaching out to customer support, they were able to adjust their plan and received a refund for the unused portion of their last monthly subscription charge.
Product Satisfaction: A customer tried a new CBD gummy but found it did not meet their expectations. After reviewing the return policy, they contacted Hemp Bombs CBD and processed a return, receiving a refund for the product within the specified timeframe.
Shipping Issues: A customer experienced a delay in receiving their order due to a shipping error. After notifying customer service about the delay, they were offered a refund for the shipping costs, which was promptly processed once the issue was confirmed.
The Easiest Way to Get a Hemp Bombs CBD Refund
If you're frustrated trying to get a refund from Hemp Bombs CBD—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Hemp Bombs CBD is straightforward and efficient. The company provides several ways to stay updated on your refund progress, ensuring you’re never left in the dark.
Email Notifications: After initiating a refund, check your registered email for updates. Hemp Bombs CBD sends timely notifications regarding the status of your refund, including confirmation of receipt and processing updates.
Account Dashboard: Log in to your Hemp Bombs CBD account and navigate to your Order History. Here, each order will have a refund status indicator showing if your request is pending, in process, or completed.
Mobile App Access: If you're using the Hemp Bombs CBD mobile app, you can easily check your refund status under the Billing Section. This allows you to track your refunds on the go.
Refund Progress Information: For each refund, Hemp Bombs CBD provides specific details on the expected timeline for processing and how long it may take for funds to return to your payment method.
Customer Support: If you have further questions about your refund, reach out via the customer support section on the Hemp Bombs CBD website or app. They can provide personalized assistance and updates.
FAQ
If you forgot to cancel your order in time, Hemp Bombs typically does not offer refunds for processed transactions. However, we encourage you to reach out to our customer service team for assistance, as they may be able to provide additional options or solutions based on your situation.
Refunds typically process within 5-7 business days after your request is approved. However, the time it takes for the funds to appear in your account may vary based on your financial institution's processing times.
If you see a charge but do not have an active subscription, please first check your order history on our website to confirm any past purchases. If you still have questions or need further assistance, reach out to our customer support team through the contact information provided on our site, and they will be happy to help you.
If you're unable to secure a refund directly from Hemp Bombs CBD, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your concern within their support system. Reviewing your account details may provide additional insights into your eligibility for a refund.
If Hemp Bombs CBD has declined your refund request, consider reviewing their refund policy for any specific criteria that may apply. Additionally, you can reach out to their customer support team again for further clarification or assistance regarding your situation. Checking your account details and purchase history may also provide insights into the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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