It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds for Her Hoop Stats Basic work, including eligibility criteria and the straightforward steps to request your money back. We aim to provide clarity and support, ensuring you navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Email address associated with your Her Hoop Stats Basic account for verification.
Transaction ID from your payment confirmation email to identify your purchase.
Subscription start and end date to clarify the period of service you wish to refund.
Reason for the refund to provide context for your request.
Screenshots of any issues experienced while using the service, if applicable, to support your claim.
Payment method details, such as the last four digits of the card used, to aid in processing your refund.
Account details related to your use of Her Hoop Stats Basic services for verification purposes.
Any prior correspondence regarding the issue that led to the refund request to streamline communication.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Her Hoop Stats Basic
At Her Hoop Stats Basic, users have specific rights regarding their subscriptions, which may impact their eligibility for refunds. As a service dedicated to providing comprehensive statistics and insights for women’s basketball, Her Hoop Stats Basic operates on a subscription model. As such, the circumstances surrounding refunds are closely tied to account management and subscription status inquiries.
Subscription Cancellation: Users who have canceled their subscription before the renewal date may have eligibility for a refund for the most recent charge, depending on the timing of the cancellation.
Account Downgrade: If a user chooses to downgrade their subscription, they may be eligible for a prorated refund for the difference in service levels.
Service Disruptions: If users experience significant disruptions with the service that affect access to features they had subscribed for, this may qualify them for a refund or credit.
New User Trial Period: New users participating in a trial subscription may be eligible for a refund if they choose to unsubscribe during the trial period, based on the conditions outlined upon sign-up.
These scenarios outline the types of situations that might qualify for a refund at Her Hoop Stats Basic. It is important for users to be aware of their subscription terms and account status to understand their rights fully.
Step-by-Step Process to Request Your Her Hoop Stats Basic Refund Like a Pro
If you purchased through Her Hoop Stats Basic.com:
Visit the Her Hoop Stats website and log into your account.
Go to the Account Settings area.
Select Billing or Subscription management.
Look for the Request Refund option.
Fill out the refund request form; mention that you were unaware of the renewal.
Submit your request and take note of any confirmation number provided.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Her Hoop Stats subscription and tap on it.
Scroll down and select Report a Problem.
Choose the option that best fits your situation, such as "Item didn't work as expected."
Mention that the service has not been used or that there was an unexpected renewal.
Submit the form for a store refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon at the top right.
Select Payments & subscriptions.
Choose Subscriptions, then find your Her Hoop Stats subscription.
Tap on it, and then select Cancel Subscription.
Immediately follow that by clicking on Request a Refund.
In the reason section, state that you were not aware of the renewal date and had no intention to continue.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll to the Streaming Channels section.
Select My Channels and find Her Hoop Stats.
Highlight the channel and press the * button on your remote.
Select Manage Subscription.
Select Cancel Subscription.
After cancellation, visit the Roku website and sign into your account.
Navigate to the Billing History.
Find the transaction and select Request Refund.
Indicate that the subscription was renewed without prior notification.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request your assistance regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached, you will find the relevant documentation to support my request (if applicable).
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting review.
Your request is in the queue, usually taking 3-5 business days to process.
Processing
The refund is being processed by our team.
Your refund is currently being handled; expect it to be completed soon.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds returned to your account within 5-10 business days.
Partially Refunded
A portion of your payment has been refunded.
Only a part of your total cost has been returned; the remaining balance is still due.
Canceled
Your refund request has been canceled.
No further actions are pending on your request; please contact support for clarification.
Completed
The refund process has been finalized.
All related transactions are closed, and you will not need to take further action.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Her Hoop Stats Basic, users sometimes encounter situations that lead them to request refunds while navigating the subscription model and digital service offerings. Below are some common scenarios illustrating how users successfully claimed refunds for their specific circumstances.
Subscription Renewal Confusion: A user realized that their subscription had renewed unexpectedly while they were planning to take a break from the service for a few months. After contacting customer support and explaining their situation, the team promptly issued a refund for the renewal charge, allowing the user to rejoin when they are ready.
Accidental Purchase: A customer unintentionally upgraded their subscription while exploring features on the website. After recognizing the mistake, the user reached out to Her Hoop Stats Basic and received a refund for the upgrade, which was quickly processed, helping the user revert to their previous plan.
Service Interruption: During a particularly busy game day, multiple users experienced a temporary service interruption that affected their access to live statistics. Those impacted were informed that they would receive a refund for that month's service, reflecting the company's commitment to user satisfaction despite the technical hiccup.
Billing Inquiry Clarification: A user noticed a charge on their account that didn’t match their expectations. Upon reaching out for clarification, they learned that it was a fee for additional features that were accessed unintentionally during a trial period. Her Hoop Stats Basic offered to refund the charge as a goodwill gesture, given it was the user’s first inquiry regarding billing.
The Easiest Way to Get a Her Hoop Stats Basic Refund
If you're frustrated trying to get a refund from Her Hoop Stats Basic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Her Hoop Stats Basic is straightforward and user-friendly. Follow these steps to ensure you're kept in the loop about your refund progress.
Check Your Email: After initiating a refund, Her Hoop Stats Basic will send you a confirmation email. This email contains important details including your refund request date and estimated processing time. Keep an eye on your inbox for updates.
Visit Your Account Dashboard: Log into your Her Hoop Stats Basic account and navigate to the Account Dashboard. Here, you’ll find a section specifically for Order History, which includes any refunds processed and their current status.
Use the Mobile App: If you have the Her Hoop Stats Basic mobile app, you can easily track your refund status. Go to the Billing section within the app, where you’ll see an updated list of your orders and any active refunds.
Monitor Refund Details: In your account settings, you can access specific details regarding your refund progress, including when it was initiated, the amount refunded, and any notes regarding delays or additional information required.
Set Up Notifications: Ensure you’ve opted into in-app notifications for timely updates about your refund status. This feature will alert you directly within the app whenever there’s a change to your refund processing.
FAQ
Her Hoop Stats Basic subscriptions are generally non-refundable once the billing cycle has begun. If you forget to cancel before the renewal period, we recommend reaching out to our support team for assistance, and they may be able to provide options based on your specific situation.
Refunds from Her Hoop Stats Basic typically process within 5 to 10 business days, depending on your financial institution's processing times. Once initiated, you should receive a confirmation email about the status of your refund. Please allow a little extra time for the funds to reflect in your account.
If you see a charge but do not have an active subscription, please double-check your account details and any past transactions. It's possible that you may have previously subscribed or signed up for a trial. If you still believe there’s an error, contact our support team for assistance.
If you're unable to secure a refund directly from Her Hoop Stats Basic, you might consider reaching out to customer service again for further assistance or clarification. Additionally, you can escalate your inquiry within their support system for a more comprehensive review of your situation. Reviewing your account details may also provide insight into your options.
If Her Hoop Stats Basic refuses to issue a refund, it’s advisable to carefully review their refund policy for any specific requirements or conditions. You can also try reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure everything is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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