Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This comprehensive refund guide is designed to help you navigate Hera's refund process with ease. We’ll clarify who is eligible for a refund and outline the steps to request your money back quickly and efficiently. Our goal is to ensure you feel informed and confident every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Have your Hera account email and username ready to verify your identity.
Transaction ID: Locate the specific transaction ID for the service or product you are seeking a refund for.
Purchase Date: Note the date you made the purchase, as this helps in processing the refund request.
Subscription Details: If you are on a subscription plan, gather details about your subscription tier and billing cycle.
Reason for Refund: Prepare a clear explanation of why you're requesting a refund, including any issues experienced with the service.
Communication Records: Compile any prior correspondence with Hera support regarding this issue to provide context.
Payment Method: Be ready to provide details on the payment method used for the original transaction, such as credit card or PayPal.
Proof of Usage: If applicable, gather any evidence of how the service/product did not meet expectations (screenshots, video clips, etc.).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Google Pay
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hera
At Hera, we understand that circumstances can change, and our users may find themselves in situations where a refund might be appropriate. Our subscription service is designed to provide users with high-quality video content and tools. In the context of this service, there are specific scenarios where users may find themselves eligible for a refund. Below are some situations that could apply:
Service Disruption: If users experience significant disruptions that affect their ability to access the platform, they may inquire about potential refunds for the affected period.
Content Issues: Users facing issues with specific content, such as videos that are unavailable or malfunctioning due to technical problems, might be eligible to request a refund for that particular content rental or purchase.
Billing Errors: In cases where users notice discrepancies in their billing statements that require clarification, they may explore eligibility for a refund once the situation has been reviewed.
Inactive Subscription: If a user believes their subscription is active but cannot access the service, they may discuss their situation and whether a refund could apply for the downtime experienced.
Change in Service Terms: If there are significant changes to service terms that users did not agree to and therefore choose not to continue their subscription, they might be eligible for a refund for the remaining period.
We encourage all users to reach out to our support team for specific inquiries related to their accounts, as each situation is unique, and our team is here to provide guidance on the best steps forward.
Step-by-Step Process to Request Your Hera Refund Like a Pro
If you purchased through Hera.com:
Visit hera.video and log into your account.
Navigate to your account settings by clicking on your profile icon.
Select Billing from the dropdown menu.
Look for the Manage Subscription section and select Request Refund.
In the message box, mention that you were not notified of the subscription renewal.
Click Submit to send your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find the subscription to Hera and tap on it.
Select Cancel Subscription to stop any future billing.
After cancellation, visit the App Store and scroll down to Report a Problem.
Select the subscription you wish to refund.
In the description, emphasize that the subscription was unused.
Click Submit to finalize your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left.
Select Subscriptions.
Find your Hera subscription and tap on it.
Select Cancel Subscription to halt any future payments.
Visit the Google Play Help Center in your web browser.
Click on Request a refund under the relevant section.
State that the subscription renewed without notice in the description box.
Submit your refund request.
If you purchased through Roku:
Go to my.roku.com and log into your account.
Navigate to Manage Account and select Subscriptions.
Find the Hera subscription listed there.
Select Unsubscribe to prevent future charges.
After unsubscribing, return to the Roku homepage.
Scroll down and click on Help.
Choose Contact Us to find the support options.
When you reach out, mention that the service was not used and request a refund for the current billing cycle.
Follow up as necessary until you receive confirmation of your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the status of my refund request within 3-5 business days? You can reach me at [Your Phone Number] if you need any further information.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your refund request is in the queue, and you will be notified once it is reviewed.
Processing
The refund is being processed by our system.
Your refund is currently being calculated and is on its way to being issued.
Refunded
The refund has been successfully issued.
The full amount has been returned to your payment method. Please allow 3-5 business days for it to reflect.
Partially Refunded
A portion of your payment has been refunded.
You will see the refunded amount reflected in your account. Check your transaction for details.
Completed
The refund process is fully completed.
Your refund has been finalized, and no further action is needed on your part.
Cancelled
The refund request has been cancelled.
If you believe this is an error, please contact customer support to review your case.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore specific scenarios in which users successfully claimed refunds from Hera, highlighting the types of interactions that can occur within the platform.
Subscription Overlap: A user realized after the renewal of their annual subscription that they had also signed up for a monthly plan earlier in the year. By reaching out to Hera's support team, they clarified their subscription status and successfully obtained a refund for the overlapping monthly charges.
Account Downgrade: After trying out a premium plan, one user decided to downgrade to a basic plan. Following the change, they noticed a billing inquiry regarding the timing of their downgrade. After contacting Hera for clarification, they received a prompt refund related to the partial month on their premium account.
Service Interruption: A user encountered a temporary service interruption during a critical project. After reporting the issue and requesting clarification regarding service reliability, they were offered a refund for that month's subscription as a gesture of goodwill.
Billing Inquiry for Additional Services: A customer who had added additional features in the previous month noticed they were charged for an extra service they didn't intend to keep. They proactively approached Hera's customer service to discuss their account settings and received a refund for that additional charge after clarifying their intended plan.
The Easiest Way to Get a Hera Refund
If you're frustrated trying to get a refund from Hera—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Hera is straightforward if you know where to look. Here are some efficient ways to stay updated on your refund:
Check Your Email: Hera sends detailed email updates regarding your refund status. Look for emails titled "Refund Update" or "Your Refund is Processing" to stay informed on the progress.
In-App Notifications: If you use the Hera mobile app, make sure to enable notifications. You will receive real-time updates directly within the app about your refund status.
Account Dashboard: Log into your Hera account and navigate to the Order History section. Here, you can view the status of all your orders, including any refunds initiated.
Billing Section: For a more detailed view, head to the Billing section of your account settings. It provides a comprehensive overview of all transactions, including pending and completed refunds.
Estimated Refund Time: Hera provides an estimated timeline for when your refund will be processed. This information can usually be found alongside the refund status in your order history.
Customer Support: If you have specific concerns or need clarification, Hera's customer support team can be reached via the help section in the app or website, where you can get assistance with your refund inquiries.
FAQ
Unfortunately, if you forget to cancel your subscription before the billing date, we cannot offer a refund for that period. We recommend reviewing your subscription terms and setting reminders to manage your account effectively. If you have any other questions, feel free to reach out to our support team.
Refunds processed through Hera typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once initiated, you'll receive a confirmation email outlining the refund status.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If the charge still appears unclear, reach out to our customer support team with your account information and details of the transaction for further assistance.
If users are unable to receive a refund directly from Hera, they may consider reaching out to customer service for further assistance or clarification on their request. Additionally, escalating the inquiry within Hera's support system can help ensure the issue is reviewed thoroughly. It may also be beneficial to review account details to ensure all information is accurate and up-to-date.
If Hera has declined your refund request, consider reviewing their refund policy to ensure you fully understand the criteria for eligibility. You may also reach out to their support team again for clarification or to explore alternative solutions. Additionally, checking your account details and transaction history might provide further insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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