How to Get a Herd Running Refund

• Order Number: Locate your unique order number associated with the purchase you wish to be refunded.
• Email Address Used for Purchase: Ensure you have access to the email address used during the transaction for verification.
• Transaction ID: Retrieve your transaction ID found in your confirmation email or through your payment method.
• Purchase Date: Note the date you made the purchase, as it may be required for reference.
• Photos of the Product: If applicable, provide clear photos showcasing the condition of the product to justify the refund request.
• Reason for Return: Prepare a brief explanation outlining the reason for your refund request, as Herd Running may require this information.
• Original Packaging: Keep the original packaging as it may need to be returned with the product.
• Account Information: Log into your Herd Running account to ensure your account details are accurate for processing the refund.

*Working days are Monday to Friday, and don't include public holidays.

At Herd Running, we are dedicated to providing a seamless experience for all our users. Understanding your eligibility for refunds is important in managing your account effectively. Refund eligibility may depend on various factors specific to the services and products we offer, including subscription status and event participation.

Here are some situations that may qualify you for a refund:

• Event Cancellations: If a scheduled running event that you registered for is canceled by Herd Running, you may be eligible for a refund of your registration fee.
• Subscription Cancellations: If you elect to cancel your subscription before the start of a new billing cycle, you might be eligible for a refund of any unused portion of your subscription fee.
• Service Disruptions: Prolonged service interruptions that prevent access to your account or features may qualify for a review of your billing and potential refund options.
• Technical Issues: If you encounter technical difficulties that prevent you from using our services as intended, this may also be a basis for refund consideration.
• Account Inactivity: Account holders who do not utilize our subscription services for an extended period may inquire about the possibility of a refund for the remaining time on their subscription.

Herd Running offers a range of subscription plans for fitness enthusiasts seeking guided running programs and personalized coaching. Below are some real user scenarios where refunds were successfully claimed, highlighting common situations faced by users.

• Program Downgrade: A user decided to downgrade to a more basic plan after finding that the premium features were not necessary for their fitness goals. They contacted customer support to request a refund for the difference in price between plans, and their request was promptly approved.
• Service Interruption: During a scheduled live coaching session, a technical issue prevented a user from accessing the call. They reached out to support to report the issue and requested a refund for the session fee, which was issued smoothly due to the inconvenience.
• Subscription Pause Request: A user was planning to travel for an extended period and wanted to pause their subscription rather than continue at a reduced value. They submitted a request for a refund on their current month’s fee, citing their travel plans, which was granted based on their account activities.
• Account Login Issues: A user faced recurring difficulties logging into their account, impacting their ability to complete workouts as scheduled. After several attempts to resolve the issue, they reached out for assistance and requested a refund for their subscription during the time they were unable to access services, and their request was accepted.

Tracking your refund status with Herd Running is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to monitor your refund:

• Email Updates: After you initiate a refund, check your email for any updates from Herd Running. Look for messages with the subject line containing "Refund Status" to receive timely notifications about your refund progress.
• In-App Notifications: If you have the Herd Running app installed, you can receive push notifications directly on your device. Make sure that notifications are enabled to get instant updates about your refund.
• Account Dashboard: Visit your Herd Running account dashboard to view your refund status. Navigate to the Order History section, where you’ll find detailed information on each order, including the status of any refunds requested.
• Billing Section: Within your account settings, the Billing section provides insights on your financial transactions, including pending refunds. Here, you can see the status and estimated time for processing your refund.
• Refund Progress Information: Herd Running provides updates on the progress of your refund. Expect specific details such as confirmation of refund initiation, processing updates, and when the funds are expected to be credited back to your payment method.
• FAQs and Support: If you have additional questions or concerns about your refund, visit Herd Running's FAQ section or reach out to customer support through the app or website for personalized assistance.