How to Get a Here & Now Counseling Refund

• Account Information: Your personal account details, including your full name and email address associated with your Here & Now Counseling account.
• Transaction ID: The transaction ID for the session or subscription you wish to get a refund for, which can be found in your payment confirmation email.
• Session Date: The date of the counseling session or the period of service you are requesting a refund for.
• Payment Confirmation: A copy of your payment confirmation email or receipt that was sent to you after the transaction.
• Cancellation Confirmation: If applicable, any confirmation of cancellation of the session must be provided, including the date you cancelled.
• Reason for Refund: A clear explanation of the reason for seeking a refund, particularly if it relates to the service quality or fulfillment.
• Documentation of Communication: Any emails or communication you had with Here & Now Counseling regarding this refund request.

Users of Here & Now Counseling have specific rights regarding their services, particularly in relation to billing and refunds. Given that Here & Now Counseling provides therapeutic services and counseling sessions, eligibility for refunds typically centers around the nature of those services and the specific circumstances surrounding appointments.

• Cancellation Policy: If a session is canceled with adequate notice as defined in the provider's cancellation policy, users may qualify for a refund or credit towards future services.
• Service Errors: If there was a scheduling error or a session did not occur due to provider oversight, users might be eligible for a refund for that session.
• Account Discrepancies: Should there be any billing inconsistencies that are verified upon review, this could lead to a potential adjustment or refund for the affected services.
• Changes in Service: If a user decides to change their service frequency or type, they may want to inquire about how that affects their current billing and if any other adjustments are applicable.
• Special Circumstances: In unique situations, such as health challenges or unforeseen events, users could discuss their circumstances with Here & Now Counseling to determine if a refund or credit might be considered.

It's essential for users to review their account details and understanding of the policies in place to ensure they are aware of their rights concerning billing and potential refunds with Here & Now Counseling.

At Here & Now Counseling, clients often navigate various situations related to their services, which may lead to successful refund requests. Here are some specific scenarios where users effectively claimed their refunds:

• Session Rescheduling: A client faced a scheduling conflict and requested a refund for a missed virtual therapy session. After discussing their circumstances with customer support, they received a full refund for the session, allowing them to focus on rescheduling a new appointment.
• Subscription Cancellation: A user realized that their subscription plan no longer aligned with their needs after a few months. They reached out to Here & Now Counseling to cancel their subscription and received a partial refund for the unused portion of the month, ensuring they were not charged for services they weren’t utilizing.
• Service Interruption: During an unexpected technical issue, a long-time client experienced an interruption in their online therapy sessions. Contacting support, they were granted a refund for the disrupted sessions, helping them feel valued and supported during a challenging time.
• Plan Change: A user initially signed up for one-on-one counseling sessions but decided they needed more flexibility with a group therapy plan. After an inquiry about their options, Here & Now Counseling facilitated a smooth transfer between plans and issued a refund for the difference in pricing for the current billing cycle.

At Here & Now Counseling, we prioritize transparency in our refund processes. To ensure that you can efficiently track your refund status, please follow these specific steps:

• Check Your Email: Once a refund is initiated, you will receive an email confirmation. This email will include a tracking number and an estimated time frame for the refund. Be sure to check your spam folder if you don’t see it in your inbox.
• Visit Your Account Dashboard: Log in to your Here & Now Counseling account and navigate to your account dashboard. From there, head to the Billing section where you can view the status of your most recent transactions, including any pending refunds.
• Order History: In the Order History part of your account, look for the specific transaction associated with your refund. Clicking on that transaction will provide additional details about the refund status.
• In-App Notifications: If you are using our mobile app, you will receive in-app notifications regarding any updates to your refund status. Ensure that notifications are enabled in your app settings to stay informed.
• Contact Support: If you have any questions or don’t see the expected updates, our customer support team is available via chat or email. Have your transaction details ready to expedite the process.