Many users often overlook the intricacies of billing until they encounter an unexpected charge. This guide is designed to clarify how Hertz refunds work, ensuring you understand who is eligible and the straightforward steps to request your money back quickly. Whether it's a minor oversight or a routine renewal, our aim is to help you navigate the process smoothly and efficiently.
What You Should Prepare Before Applying For Refund
Reservation Number: Locate your rental reservation number, which is essential for processing your refund.
Original Payment Information: Have your original credit card details or account information used for the rental ready for verification.
Driver's License Information: Provide a copy of the driver's license used during the rental period to confirm identity.
Return Receipt: Keep the return receipt or confirmation email from the vehicle drop-off as proof of return.
Reason for Refund: Prepare a clear explanation of the reason for the refund request, such as vehicle issues or billing errors.
Damage Documentation: If applicable, include photos or reports of damage or issues with the vehicle.
Rental Agreement: Have a copy of your rental agreement on hand for reference to the terms and conditions.
Contact Information: Ensure your phone number and email address are current for Hertz to reach you regarding your request.
Associated Email Correspondence: Gather any email correspondence with Hertz regarding your rental or refund to support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3 to 7 working days
Debit Card
3 to 7 working days
PayPal
3 to 5 working days
Hertz Gift Card
7 to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hertz
Hertz offers a range of vehicle rental services, and users may have specific rights regarding refunds based on various circumstances related to their rentals. Understanding these situations can help users determine if they might be eligible for a refund under Hertz's policies.
Cancellations: If a reservation is canceled within the allowed time frame, users may qualify for a refund of their prepaid amount, depending on the terms of the specific rental agreement.
No-Show Instances: In some cases, if a user fails to pick up their reserved vehicle, they may be eligible for a refund if they notify Hertz of their situation in accordance with the company’s policies.
Vehicle Availability Issues: Users may qualify for refunds if Hertz cannot provide the reserved vehicle at the time of pickup due to unforeseen circumstances.
Fuel Charges: Users might be eligible for adjustments to their billing related to fuel charges if there are discrepancies between the fuel level at pickup and drop-off as per the rental agreement.
Early Return: If a vehicle is returned early, users may be eligible for a prorated refund based on Hertz's policies regarding early returns.
Customer Service Issues: Users who encounter significant issues during their rental experience that affect satisfaction may be able to discuss potential credit or refund options with Hertz's customer service.
Step-by-Step Process to Request Your Hertz Refund Like a Pro
If you purchased through Hertz.com:
Visit the Hertz website and log into your account.
Navigate to the ‘My Account’ section.
Click on ‘Billing History’ to locate the transaction for the membership or service.
Select the transaction and click on ‘Request Refund’.
In the refund request form, mention that the subscription renewed without notice.
Emphasize that you did not utilize the service during the billing cycle.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the relevant subscription and tap on it.
Select Cancel Subscription to end future billing.
Scroll down to the ‘Report a Problem’ link.
Choose the recent charge and explain that the service was not used.
Emphasize that the subscription renewed without prior notification.
Submit the report and check for an email regarding the refund status.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find your subscription and select it.
Tap on Manage and then select Cancel Subscription.
After cancellation, go back to the Google Play Store and select Account from the Menu.
Choose Purchase History and locate the relevant transaction.
Tap on the transaction and select Report a Problem.
State that the subscription renewed unexpectedly and that you did not use the service.
Submit your report for review.
If you purchased through Roku:
From your Roku home screen, navigate to Settings.
Select Account Linking and sign in to your Roku account.
Go to Subscriptions to view your active subscriptions.
Find the relevant subscription and select Manage Subscription.
Select Cancel Subscription to stop any future charges.
Go back to your subscriptions list and click on the subscription you want a refund for.
Select Report Issue or Contact Support.
State that the subscription renewed without notice and that you did not utilize the service.
Submit your message and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your review.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in the queue and is expected to be reviewed shortly.
Processing
The refund is currently being processed by Hertz.
Your refund is actively being worked on and should be completed soon, typically within 5-10 business days.
Refunded
The refund has been successfully processed and the amount credited back to your original payment method.
You should see the refunded amount in your account within 3-5 business days, depending on your bank or credit card issuer.
Partially Refunded
A portion of the initial charge has been refunded, but not the full amount.
Check your statement to see the credited amount. Some fees might still apply based on your rental agreement.
Completed
The refund process is fully completed, and all necessary actions have been taken.
You have successfully received your refund and there are no further actions needed on your part.
Cancelled
The refund request has been canceled and will not be processed.
You will not receive a refund, and you may need to contact customer service for more information.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hertz, customers occasionally seek refunds for various reasons related to their rental experiences. Here are some realistic scenarios where users successfully navigated the refund process:
Last-Minute Trip Changes: A customer needed to cancel their car rental reservation due to an unexpected work commitment. They reached out to Hertz customer service, explained the situation, and provided documentation of the change to securely process a refund for the prepaid fees.
Modification of Rental Dates: A family planned a vacation and booked a vehicle in advance but had to adjust their travel dates. They contacted Hertz to modify their reservation, and was able to request a refund for the difference in costs when changing to a lower-priced rental for the new dates.
Vehicle Issues: A customer experienced mechanical problems with a rented vehicle during their trip. After promptly informing Hertz, they were provided with a replacement vehicle and were issued a refund for the inconvenience, as well as the fuel and insurance fee for the original rental.
Billing Error on Additional Services: After returning a rented car, a customer noticed an incorrect charge for extra insurance that they did not opt for during checkout. They contacted Hertz’s support team, who verified the error and promptly processed a refund for the disputed charge.
The Easiest Way to Get a Hertz Refund
If you're frustrated trying to get a refund from Hertz—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Hertz is straightforward and can be done through various channels. To ensure you’re updated on your refund, follow these efficient steps:
Email Notifications: After initiating a refund, keep an eye on your email. Hertz typically sends out confirmations and status updates to the email address associated with your account. Look for emails with the subject line "Refund Status Update" in your inbox.
Hertz App: Download the Hertz mobile app if you haven't done so already. Within the app, navigate to the "My Account" section. Here, you can check your current refund status under the "Orders" tab.
Online Account Dashboard: Log into your Hertz account on the official website. Head to the "Order History" section in your account dashboard. This is where you can view detailed information about your past rentals and any ongoing refund statuses.
Billing Section: In your account settings, there's a dedicated "Billing" section. This part of the dashboard provides insights into any charges or refunds that are currently being processed.
Customer Support: If you do not receive updates or cannot access your refund status online, contacting Hertz customer support is a viable option. They can provide you with specific details regarding your refund status directly.
FAQ
If you forget to cancel your Hertz reservation on time, it's unlikely that you will receive a refund for the missed cancellation. However, it's always a good idea to reach out to Hertz customer service directly to inquire about your specific situation, as they may offer options depending on the circumstances.
Refund processing times typically range from 5 to 10 business days, depending on your bank or payment provider. Keep in mind that various factors, such as weekends or holidays, may affect the speed at which the refund appears in your account.
If you see a charge but don't have an active subscription, please check if you might have signed up for a trial or if a previous subscription is still active. To resolve this, contact our customer service team directly with your details for assistance in clarifying the charge.
If you're unable to secure a refund directly from Hertz, consider reaching out to their customer service team again to clarify your situation. You may also explore escalating your inquiry within Hertz's support system for additional assistance. Reviewing your account details and any communication you've had can provide helpful context for your request.
If Hertz refuses to issue a refund, it's advisable to carefully review their refund policy to understand the terms that apply to your situation. You may also want to reach out to their customer support again for further clarification or assistance. Additionally, checking your account details for any discrepancies could provide helpful context for your inquiry.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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