It's common to overlook billing details until an unexpected charge catches your attention—often from an automatic subscription renewal. This guide is designed to help you navigate the refund process at Hiatus Wellness, outlining who is eligible for a refund and providing clear steps to request your money back efficiently. Whether you're new to the service or need assistance after a recent charge, we're here to make the process as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Make sure you have your Hiatus Wellness account login details, including your username and password.
Transaction ID: Locate the specific transaction ID for the service or product you wish to refund, which can be found in your order confirmation email.
Service/Product Details: Have the details of the service or product you are requesting a refund for, including the date of purchase and type of service (e.g., subscription type).
Confirmation Emails: Keep any confirmation emails related to your purchase, as these may contain pertinent information about your transaction.
Reason for Refund: Clearly outline your reason for requesting a refund, as this will be required during the process.
Proof of Payment: Gather any receipts or billing statements that show the payment made for the service or product.
Customer Support Documentation: If you have previously communicated with customer support regarding your refund, collect any correspondence that may be relevant.
Refund Policy Review: Familiarize yourself with Hiatus Wellness’s refund policy to ensure that you are eligible for a refund based on their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hiatus Wellness
At Hiatus Wellness, users are encouraged to understand their rights regarding refunds for the wellness products and services provided. Our policies are designed to ensure that customers have clarity on their eligibility for refunds based on specific circumstances related to their subscriptions or purchases.
The following situations may qualify users for a refund from Hiatus Wellness:
Product Defects: If a physical wellness product is delivered in a defective condition or does not meet quality standards, users may be eligible for a refund.
Service Dissatisfaction: If a user is not satisfied with a wellness consultation or service provided, and has communicated this within a specified timeframe, they might qualify for a refund.
Unused Subscriptions: For subscription-based services, users who cancel their subscription before a billing cycle starts may be eligible to receive a refund for that cycle.
Account Management Issues: If there are any discrepancies related to subscription status or billing cycles that might affect access to services, users could inquire about potential refunds.
Billing Clarifications: Users seeking clarification on their billing history may explore situations where a refund could be warranted, particularly regarding billed services not utilized.
For more details on eligibility and the specific refund process, users are encouraged to consult the Hiatus Wellness customer support team, who can assist with individual situations and clarify any questions related to their accounts.
Step-by-Step Process to Request Your Hiatus Wellness Refund Like a Pro
If you purchased through HiatusWellness.com:
Visit the Hiatus Wellness website and log into your account.
Navigate to the Account Settings section.
Locate the Billing History tab.
Identify the specific transaction you wish to request a refund for.
Click on the Request Refund button next to the transaction.
Fill out the refund request form, ensuring to mention that the subscription renewed without advance notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Hiatus Wellness subscription.
Tap Report a Problem.
Choose the relevant transaction and select Request Refund.
In the message, emphasize that the account was unused or not accessed recently.
Submit your request and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) and select Account.
Under Order History, find your Hiatus Wellness subscription.
Tap the subscription and select Refund.
Follow the prompts to provide your refund reason, mentioning that you were unaware of the renewal date.
Submit the refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Access your Subscriptions section.
Find the Hiatus Wellness listing in your subscriptions.
Click on Manage Subscription and then Cancel Subscription.
To request a refund, navigate to the Help section and select Contact Us.
Choose Billing and Payment Issues and submit your refund request mentioning your lack of use.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I encountered a billing situation where [describe reason].
I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Please allow up to 5 business days for processing. You will receive a notification once reviewed.
Processing
Your refund is being processed by our team.
Refunds typically take 7-10 business days to appear in your account after processing is complete.
Refunded
The refund has been successfully issued to your original payment method.
Check your account for the credited amount, which may take 3-5 business days to reflect.
Partially Refunded
A portion of the refund has been processed based on your request.
You will be notified of the refunded amount and the reason for the partial refund.
Completed
The refund process is complete, and the funds have been issued.
Thank you for your patience! Your refund should now be visible in your account.
Canceled
The refund request has been canceled, either by your request or due to ineligibility.
Contact our support if you believe this was a mistake or for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hiatus Wellness, customers occasionally find themselves navigating through various account management and subscription-related queries. Here are some real user scenarios illustrating successful refund claims within the Hiatus Wellness ecosystem.
Subscription Adjustment: A user realized that their wellness subscription no longer fit their needs after an unexpected schedule change. They contacted customer support to adjust their plan and were refunded the prorated amount for the unused portion, allowing them to select a more appropriate option.
Unintended Service Overlap: After signing up for a new wellness program, a customer discovered that their previous plan hadn’t been fully canceled. By reaching out to Hiatus Wellness's support team and clarifying the situation, they received a full refund for the overlapping days, ensuring they were only billed for the current service.
Service Interruption: A user experienced a brief service interruption due to scheduled maintenance on the Hiatus Wellness platform. Understanding that the service time was inadvertently impacted, the support team provided a refund for the affected period, allowing the user to feel valued and assured of their investment.
Billing Clarification: A customer noticed an unexpected renewal charge for a premium subscription. After a discussion with customer support, it was confirmed that the renewal date was advanced. The team promptly processed a refund for the charge when the customer expressed a decision to pause their subscription instead.
The Easiest Way to Get a Hiatus Wellness Refund
If you're frustrated trying to get a refund from Hiatus Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Hiatus Wellness is straightforward and designed to keep you informed at every step of the process. Follow these tips to efficiently monitor the progress of your refund:
Check Your Email: Hiatus Wellness sends automated email updates regarding the status of your refund. Look for messages that include terms like "Refund Processed" or "Refund in Progress" in your inbox.
Use the Hiatus Mobile App: If you’re using the Hiatus Wellness mobile app, navigate to the "Orders" section to see real-time updates on your refund status. Ensure notifications are enabled to receive instant alerts.
Visit Your Account Dashboard: Head over to your account settings on the Hiatus Wellness website and select the "Order History" tab. Here, you will find detailed information about all past transactions, including the status of any refunds.
Check the Billing Section: For advanced tracking, revisit the "Billing" section in your account. This page provides a comprehensive view of all transactions, including any pending refunds and their expected timelines.
Monitor Refund Progress: Hiatus Wellness updates your refund status regularly. Look for statuses such as "Pending Approval," "Processed," or "Refund Completed" to understand where your request stands.
Utilize Live Support: If you have questions or need clarification about your refund, reach out to Hiatus Wellness customer support via the live chat feature on their website. They can provide specific updates and insights into your refund request.
FAQ
Refunds for subscriptions at Hiatus Wellness can only be issued if the cancellation is made within the specified timeframe. If you forget to cancel on time, we recommend reaching out to our customer support team for guidance, as they may be able to assist you based on your specific situation.
Refund processing times can vary depending on your bank or credit card issuer, typically ranging from 3 to 7 business days. Once the refund is initiated by Hiatus Wellness, you'll receive a confirmation email, and the funds will be reflected in your account as per your financial institution’s processing schedule.
If you see a charge from Hiatus Wellness but do not have an active subscription, please check your email for any confirmation or account-related notifications. If you still believe the charge is incorrect, contact our customer support team with the details of the transaction, and they will assist you in resolving the matter.
If you are unable to obtain a refund directly from Hiatus Wellness, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry through their support system for a more comprehensive review of your situation. Additionally, reviewing your account details may provide clarity on your options.
If Hiatus Wellness has refused to issue a refund, you may want to carefully review their refund policy to ensure that your request aligns with the stated guidelines. Additionally, consider reaching out to their customer support team again for further clarification on their decision. Checking your account details and any communication regarding your transaction may also provide helpful context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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