How to Get a Hibbs-Hallmark Refund

• Order Number: Ensure you have your order number handy, which can be found in your confirmation email or your account order history.
• Purchase Date: Note the exact date of purchase to help speed up the refund process.
• Item Description: Be prepared to specify which item(s) you are requesting a refund for, including names and any item numbers.
• Proof of Purchase: Have a copy of your receipt or proof of purchase readily available, which may include emails, packing slips, or payment confirmations.
• Return Authorization Number: If applicable, obtain and provide any return authorization number that was issued.
• Photos of the Item: If the item is defective or damaged, take clear photos of the issue to include in your refund request.
• Shipping Details: Be prepared to provide shipping details if the item needs to be returned, including the tracking number once shipped.
• Contact Information: Ensure your contact details are updated in your Hibbs-Hallmark account for communication regarding your refund.
• Refund Reason: Clearly articulate the reason for requesting the refund, whether it’s due to dissatisfaction, defect, or a shipping issue.

*Working days are Monday to Friday, and don't include public holidays.

At Hibbs-Hallmark, we recognize the importance of customer satisfaction and aim to provide clarity regarding eligibility for refunds. Our products and services are designed to enhance your experience, and we have outlined specific scenarios in which you may qualify for a refund. It’s essential to understand these situations to determine your eligibility.

• Product Quality Issues: If there are concerns regarding the quality or condition of a purchased item, you may be eligible for a refund. This includes instances where the product arrives damaged or does not meet expected standards.
• Order Mistakes: In cases where an incorrect item is sent, you might qualify for a refund or replacement. Ensuring that you received what you ordered is a priority.
• Subscription Cancellations: For subscriptions, if you decide to cancel your membership before the next billing cycle, you may be eligible for a refund for any unused portion of the service, depending on the specific terms agreed upon during your subscription.
• Event Cancellations: If you have registered for an event organized by Hibbs-Hallmark and the event is canceled or rescheduled, you may qualify for a full refund based on the circumstances of the cancellation.
• Time-Sensitive Promotions: If you purchased a product during a promotional period and the promotion ends, adjustments may be made to reflect the appropriate pricing if you can demonstrate your purchase was impacted by promotional conditions.

For detailed information regarding your specific situation, we encourage you to refer to our customer service guidelines or reach out directly for assistance with your inquiry. Your satisfaction is our priority, and we are here to help you navigate your account or billing questions.

At Hibbs-Hallmark, we understand that managing subscriptions and services can sometimes lead to unexpected situations. Here are a few realistic scenarios where customers successfully claimed refunds, illustrating their experiences with our offerings.

• Subscription Overlap: A customer realized that they had mistakenly re-subscribed to a premium card service while still being under an existing plan. After contacting support to clarify the overlap, they successfully received a refund for the extra subscription fee.
• Late Product Delivery: A customer ordered personalized cards for a special occasion but received them a week late. Upon reaching out to customer service, they were offered a refund for the shipping cost, as the delay was acknowledged and regretted by the team.
• Account Downgrade Issue: A user intended to downgrade their subscription plan but noticed that the previous billing amount was still charged. They contacted Hibbs-Hallmark support, who confirmed the downgrade, allowing the user to receive a refund for the difference in subscription fees.
• Unused Service Credits: A customer found that they had accumulated service credits on their account that were about to expire. After discussing their options with support, they utilized the remaining credits towards a project and successfully obtained a refund for any unused balance.

Tracking your refund status at Hibbs-Hallmark is designed to be user-friendly and efficient. Here’s how you can stay updated on your refund progress:

• Email Notifications: After you initiate a refund, keep an eye on your email. Hibbs-Hallmark sends detailed notifications, including confirmation of your refund request and updates on its processing status. Look for emails from support@hibbshallmark.com.
• Account Dashboard: Log into your Hibbs-Hallmark account and navigate to the Order History section. Here, you can view the status of your refunds, including any processing times or issues that may arise.
• Mobile App Updates: If you have the Hibbs-Hallmark mobile app, you can check your refund status directly in the app. Go to the Billing Section to see all transaction details, including refunds.
• Refund Progress Indicators: Hibbs-Hallmark provides clear indicators within your account dashboard, showing whether your refund is pending, in process, or completed. This transparency helps you know exactly what to expect.
• Customer Support: If you have any questions about your refund, feel free to reach out to Hibbs-Hallmark customer support via their Contact Us page. They can provide real-time updates and answer your inquiries.