Many subscribers to High Times Magazine often overlook their billing details until an unexpected charge catches them off guard, particularly during automatic renewals. This guide is designed to provide you with a clear understanding of how High Times Magazine's refund process works, including eligibility criteria and the necessary steps to request a refund efficiently. Whether you have questions or need assistance, we're here to help you navigate this process smoothly.
What You Should Prepare Before Applying For Refund
Account Information: Your High Times Magazine account email and password for verification.
Subscription Details: Specify whether you are requesting a refund for a print subscription, digital subscription, or merchandise.
Order Number: The unique order ID associated with your transaction, typically found in confirmation emails.
Transaction Details: A printed or digital copy of the receipt or invoice, showing the date of purchase and total amount spent.
Cancellation Confirmation: If applicable, any email or document confirming your subscription cancellation, if you are requesting a refund based on an early cancellation.
Reason for Refund: A clear explanation of why you are seeking a refund, whether it be a defective product, unsatisfactory service, or another valid reason.
Contact Information: A phone number or alternate email address for follow-up communications regarding your refund request.
Previous Correspondence: Copies of any prior emails or messages regarding your refund request for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
2-4 working days
Gift Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from High Times Magazine
High Times Magazine offers a range of subscriptions and products aimed at cannabis culture and lifestyle, and understanding your eligibility for refunds is important. Users may have specific rights regarding their subscriptions or purchases, depending on the nature of the service or product they selected. Below are some situations that may qualify for refunds from High Times Magazine:
Cancellation of Subscription: If you decide to cancel your subscription before the renewal date, you may be eligible for a refund on any remaining unused period of your subscription.
Non-delivery of Issues: If you do not receive an issue of High Times Magazine that you have paid for, you might qualify for a refund on that specific issue.
Defective or Damaged Merchandise: In the case of purchasing merchandise, if you receive a product that is defective or damaged upon arrival, this may be a scenario where you could request a refund.
Billing Error:** If you notice discrepancies in billing that do not align with your subscription or purchase specifics, you may want to clarify your account management and request a review for possible reimbursement.
Service Delivery Issues: If you encounter problems accessing digital content that you have paid for, this could be a situation where your eligibility for a refund is considered.
Each situation is evaluated based on its specifics, and High Times Magazine aims to address customer inquiries fairly and efficiently. To explore your eligibility further, it is recommended to consult their customer support for personalized assistance.
Step-by-Step Process to Request Your High Times Magazine Refund Like a Pro
If you purchased through HighTimes.com:
Go to the High Times website and scroll to the bottom of the page.
Click on Customer Service in the footer section.
Look for the Contact Us link and click it.
Select Memberships & Subscriptions from the list of topics.
Fill out the contact form with your details, including:
Your email address associated with the account.
Specify that you wish to request a refund for your subscription.
Mention that your subscription renewed without notice.
Submit the form and await a response.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the High Times Magazine subscription.
Scroll to the bottom and tap Report a Problem.
Select Request a refund and choose your reason, ideally:
"I didn’t authorize this charge" can work well.
Or, "I didn’t mean to renew my subscription" for better context.
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions from the menu.
Tap Subscriptions and find your High Times Magazine subscription.
Tap Manage and then select Cancel Subscription.
Once canceled, go back to the Payments & Subscriptions section.
Tap on Order History to find the transaction for your subscription.
Tap on the three dots next to the purchase and select Request a Refund.
Indicate that the subscription was renewed without clear notification.
Submit your request and await a confirmation email.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My Account from the menu.
Scroll down to find Manage Subscriptions.
Locate the High Times Magazine subscription and select Update Subscription.
Select Cancel Subscription.
After cancellation, scroll to the bottom of the page and click on Support.
Click on Contact Us and choose Billing Issues.
Fill out the form mentioning:
The subscription was charged unexpectedly.
Request assistance for a refund based on the cancellation.
Submit your request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to High Times Magazine for Refund
Script
Copy
Subject: Refund Request – High Times Magazine Account [Your Email]
Dear High Times Customer Service,
I hope this message finds you well.
I am writing to address a billing situation that has come to my attention: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation to support my request, if applicable.
I kindly ask for confirmation of the status of my refund within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Your request is being processed. Please allow up to 5 business days for updates.
Processing
Your refund is currently being verified by our team.
Your refund is in the queue for approval. Expect it to take a few days for completion.
Refunded
Your refund has been processed successfully.
You should see the funds returned to your account within 3-7 business days.
Partially Refunded
A portion of your refund has been approved and processed.
You will receive the partial amount to your account shortly, with an explanation of the remaining balance.
Completed
The refund process is finished, and your request has been closed.
You have successfully received your refund. If you have any questions, please reach out to customer support.
Canceled
Your refund request has been canceled, possibly due to missing information.
If you wish to pursue a refund, please contact our support team to rectify any issues.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At High Times Magazine, users often navigate their subscriptions, requests for back issues, and digital services. Here are a few realistic scenarios where users successfully claimed a refund:
Subscription Overlap: A subscriber realized they had accidentally renewed their yearly membership while trying to switch to a quarterly plan. They reached out to customer support and clarified their account situation, ultimately receiving a refund for the excess charge.
Digital Issue Access: A long-time subscriber encountered issues accessing a recently published digital issue due to a technical glitch. After contacting support, they received assistance to resolve the issue and were granted a refund for that month’s subscription fee as a goodwill gesture.
Back Issue Request: A user ordered a specific back issue of High Times Magazine but received an incorrect issue due to an fulfillment error. Upon notifying customer service, they promptly received a refund for the misdelivered issue and a credit for future purchases.
Gift Subscription Cancellation: A user wanted to cancel a gift subscription that was no longer needed. After discussing their preferences with customer support, they received a full refund for the unused months remaining on the subscription.
The Easiest Way to Get a High Times Magazine Refund
If you're frustrated trying to get a refund from High Times Magazine—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping tabs on your refunds through High Times Magazine can make the process smoother and stress-free. Here are some efficient ways to track your refund status:
Email Updates: High Times Magazine sends out email notifications regarding your refund status. Be sure to check your inbox for updates, which will outline the different stages of the refund process, including approval and processing times.
Account Dashboard: Log into your High Times Magazine account and navigate to the Order History section. Here, you can view the status of your refunds alongside your past orders, allowing for quick reference.
In-App Notifications: If you use the High Times app, enable push notifications to receive instant updates about your refund status. This feature helps you stay informed without constantly checking your email or account.
Billing Section: Also found within the account settings, the Billing section provides detailed insights into your transactions, including any refunds issued. This can give you clarity on whether your refund is in progress or completed.
Customer Support Chat: For real-time updates, utilize the customer support chat feature available on the High Times website. Customer service representatives can provide immediate information about your refund status and help address any concerns.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds are not typically issued for missed cancellations. We recommend reviewing your subscription details and canceling promptly to avoid future charges. For further assistance, you can reach out to customer support.
Refunds from High Times Magazine typically take 5 to 10 business days to process after approval. The time it takes for the funds to appear in your account may vary depending on your financial institution.
If you notice a charge but do not have an active subscription, please reach out to High Times Magazine's customer service for assistance. Provide them with the details of the charge, including the date and amount, so they can investigate the issue and help resolve it.
If you're unable to secure a refund directly from High Times Magazine, consider reaching out to customer service again for further assistance. You may also want to escalate your concern within the support system for additional options. Reviewing your account details may provide insight into your subscription and any applicable policies.
If High Times Magazine refuses to issue a refund, first review their refund policy to ensure that your request aligns with their guidelines. You may also consider reaching out to their customer support team again for further clarification or assistance. Additionally, check your account details to confirm the status of your subscription or any transactions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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