Many users often overlook subscription billing until an unexpected charge catches their attention, particularly when it comes to automatic renewals. This guide is designed to help you understand how HigherMe Subscription refunds work, who qualifies for a refund, and the steps you can take to request your money back swiftly. Whether you're seeking clarity on the refund process or looking for assistance, we're here to provide the information you need.
What You Should Prepare Before Applying For Refund
Account Login Information: Ensure you have your HigherMe account email and password to access your subscription details.
Subscription Details: Gather information about your subscription plan, including the start date, renewal date, and type of subscription (e.g., monthly, yearly).
Transaction ID: Locate the transaction ID for the payment in question, which can typically be found in your payment confirmation email or account billing history.
Payment Method Information: Have details about the payment method used, such as the last four digits of the credit card or PayPal account linked to the subscription.
Reason for Refund: Clearly outline the reason you are requesting a refund according to HigherMe's refund policy. Be specific about any issues you encountered with the service.
Documentation of Issues: If applicable, compile any relevant screenshots, emails, or support tickets that demonstrate the issues leading to your refund request.
Contact with Customer Support: Document any conversations you've had with HigherMe support regarding your subscription or refund request, including dates and names of representatives.
Request Submission Format: Prepare your refund request in a concise format as guided by HigherMeâs customer support channels, whether via email or their contact form.
Follow-Up Plan: Plan a follow-up date or method if you do not receive a response within the expected timeframe, as per HigherMeâs policies.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HigherMe Subscription
At HigherMe Subscription, users have specific rights regarding their subscriptions and potential refund eligibility. As a subscription-based service, HigherMe offers tools designed for hiring and optimizing workforce management. Understanding your subscription status and account management can clarify your eligibility for refunds under various circumstances.
The following situations may qualify for a refund from HigherMe Subscription:
Service Dissatisfaction: If you feel that the services provided do not meet your reasonable expectations as outlined in your subscription plan, you might be eligible for a refund.
Billing Adjustments: Situations involving billing adjustments for a previous billing cycle, perhaps due to a promotional code or plan change, may warrant a refund depending on your account's history.
Plan Downgrade: If you have downgraded your subscription plan and wish to receive a prorated refund for the unused portion of your previous plan, you may be eligible under certain terms.
Account Suspension: In circumstances where your account is suspended or restricted due to reasons not linked to user activity, you may inquire about refund options for that billing period.
For specific queries regarding your eligibility, it is advisable to reach out to HigherMe Subscription support to discuss your individual account situation and the particulars of your subscription.
Step-by-Step Process to Request Your HigherMe Subscription Refund Like a Pro
If you purchased through HigherMe Subscription.com:
Visit the HigherMe website.
Log in to your account.
Navigate to Account Settings or Billing.
Look for the option Request Refund or Contact Support.
Fill out the refund form, including the following details:
Mention that the subscription renewed without prior notice.
Emphasize that your account was unused during the subscription period.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your HigherMe subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for refund and describe that the
subscription renewed without notice.
the account was unused.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines).
Select Account and then Purchase History.
Find and select your HigherMe subscription.
Scroll down and tap on Request a refund.
Choose a reason for the refund, mentioning that the
subscription renewed without notice.
the account was unused.
Submit your request.
If you purchased through Roku:
Go to the Roku website.
Log in to your account.
Select Manage Account.
Under Payment Information, find Subscriptions.
Locate HigherMe and click on Manage Subscription.
Request a refund by clicking on Contact Support and indicate that the
subscription renewed without notice.
the account was unused.
Fill out the necessary information and submit.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached you will find any relevant documentation related to this matter.
Kindly confirm the status of my request within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified once your refund has been approved.
Processing
Your refund is currently being processed by our team.
Please allow 3-5 business days for the refund to be completed.
Approved
Your refund request has been approved.
The amount will be credited back to your original payment method shortly.
Refunded
The refund has been processed and completed.
Check your account for the refunded amount; it should appear within 3-5 business days.
Partially Refunded
A portion of your total payment has been refunded.
You will receive the partial refund amount, and any remaining balance will still be owed.
Canceled
Your refund request has been canceled, often due to ineligibility.
Contact support if you believe this cancellation was made in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of HigherMe Subscription often encounter various situations where refunds can be successfully claimed. Here are some specific scenarios that illustrate how customers have navigated the refund process seamlessly:
Subscription Plan Change: A user decided to upgrade their HigherMe Subscription to access additional features but later realized they didn't require the added services. After reaching out to customer support, they requested a refund for the difference in cost for the month, which was promptly processed upon verification of their new plan.
Service Interruption: A HigherMe user experienced a significant downtime in the platform on a critical day when they needed access for recruitment. Upon reporting the issue to support, they were informed of a service credit policy and received a partial refund for the time the service was unavailable, enhancing their satisfaction with the support process.
Accidental Subscription Renewal: A user inadvertently left their subscription plan set to auto-renew and contacted HigherMe shortly after realizing it. They expressed their intention to downgrade instead. The team reviewed their request and processed a refund for the auto-renewal charge while assisting them in transitioning to a lower plan.
Account Management Query: A customer seeking clarification on how their billing cycle aligned with new product launches contacted HigherMe's support team. After discussing their account, they found an unexpected charge related to an older plan. The support team quickly approved a refund for that charge since it fell outside of their active usage period.
The Easiest Way to Get a HigherMe Subscription Refund
If you're frustrated trying to get a refund from HigherMe Subscriptionâor if you didn't even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for a HigherMe Subscription is straightforward when you know where to look. Below are specific tips tailored to help you efficiently monitor the progress of your refund.
Check Your Email: HigherMe will send email notifications regarding the status of your refund. Look for emails from info@higherme.com, which will provide updates at key stages of the refund process.
Visit Your Account Dashboard: Log in to your HigherMe account and navigate to the âBillingâ section. Here, you will find detailed information on your transactions, including the current status of any refunds.
Access the Order History: In your account settings, go to the âOrder Historyâ tab. This section lists all your purchases and their corresponding refund statuses, so you can easily see the progress.
In-App Notifications: If you use the HigherMe mobile app, ensure push notifications are enabled. HigherMe sends real-time updates via the app when there is a change in your refund status.
Refund Progress Details: For each refund request, HigherMe provides detailed updates, such as whether your refund is pending, processing, or completed. Check these details in your account dashboard for clarity on each stage.
FAQ
If you forgot to cancel your HigherMe subscription before the billing cycle ended, we generally do not offer refunds for that period. However, we recommend reaching out to our support team, as they may be able to assist you depending on your situation.
Refunds for HigherMe subscriptions typically process within 5 to 10 business days, depending on your bank's policies. Once initiated, you will receive a notification confirming the refund, but please allow additional time for the funds to appear in your account.
If you see a charge but do not have an active subscription, please check your account for any associated subscriptions or previous trial periods. If you're still unsure, contact our support team with the transaction details, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from HigherMe Subscription, consider reaching out to customer service for further assistance. You can also escalate your inquiry within their support system for additional support. Reviewing your account details may provide insights or options that could be helpful in your situation.
If HigherMe Subscription declines to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your situation. Checking your account details for any potential misunderstandings could also be helpful.
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š Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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