Unforeseen billing surprises can often catch users off guard, especially when it comes to automatic subscription renewals. This guide is designed to clarify how Highland's refund process operates, outlining who may be eligible for a refund and providing straightforward steps to ensure you can request your money back smoothly and efficiently. Our aim is to help you navigate this process with ease, so you can focus on what matters most.
What You Should Prepare Before Applying For Refund
Order Number: Locate your specific order number from your receipt or confirmation email to reference your transaction.
Email Address: Ensure you have the email associated with your Highland account ready for identification purposes.
Proof of Purchase: Gather your original proof of purchase, including any digital receipts for verification.
Clear Reason for Refund: Be prepared to state the specific reason for your refund request, whether it’s related to product dissatisfaction, wrong item received, or defects.
Photographic Evidence: If applicable, take clear photos of the product, especially if it is defective or not as described.
Shipping Information: Have your original shipping details available, including tracking number if applicable, to assist in the return process.
Account Information: Log into your Highland account to review any previous correspondence related to your order or refund requests.
Payment Method: Know the details of the payment method used for the initial transaction for easier processing of your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
Instant to 3 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Highland
At Highland, we understand that clarity regarding user rights and refund eligibility is important. Our services focus on providing unique, high-quality fashion products that cater to a diverse clientele. In the context of our services, refund eligibility may arise due to certain situations related to product delivery or account management. Here are specific scenarios where you might be eligible for a refund:
Order Cancellation: If you decide to cancel an order shortly after placing it and it has not yet been processed or shipped, you may qualify for a full refund.
Product Quality Issues: If you receive a product that is defective or does not match the description provided on our site, you might be eligible for a refund after providing appropriate documentation.
Incorrect Item Received: If the item you receive is not what you ordered, such as a different size or color, this situation may qualify for a return and refund.
Subscription Adjustments: If you were charged for a subscription renewal but are unable to access the service due to technical issues, you could inquire about eligibility for a refund or credit towards future services.
Delayed Deliveries: If your order has not arrived within the expected timeframe, and you did not receive notification of a delay, you might be eligible for a refund upon review of your case.
Each situation is unique and will be reviewed based on its specific details. If you believe you may be eligible for a refund, please reach out to our customer support team for assistance and further clarification regarding your account and immediate circumstances.
Step-by-Step Process to Request Your Highland Refund Like a Pro
If you purchased through Highland.com:
Visit the Highland website and log into your account.
Navigate to the Account Settings section.
Select Billing from the menu.
Click on Manage Subscriptions.
Identify the subscription you wish to refund, and click on Request Refund.
In the message box, mention that the subscription renewed without prior notification.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Highland subscription.
Tap on Cancel Subscription (if cancellation is required to process the refund).
Open the App Store and scroll to the bottom of the page, then tap on Support.
Choose Request a refund.
Select the Highland subscription and mention that the account was not utilized during the billing period.
Complete the refund request form and submit it.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Account, then tap on Purchase History.
Locate your Highland subscription and select it.
Tap on Request a refund.
When prompted, state that the subscription renewed unexpectedly.
Fill out the necessary information and submit your refund request.
If you purchased through Roku:
Navigate to the Roku Home Screen and select the Settings option.
Choose Manage Account.
Select Subscriptions.
Find Highland in the list of subscriptions and select Manage.
Click on Cancel Subscription (if required to initiate a refund).
Go to the Roku website and sign in to your account.
Access the Support section and click on Contact Us.
Request a refund by stating that you did not use the subscription during the last cycle.
Follow any additional prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I am writing to address a billing situation that occurred on [Billing Date]: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in the queue and will be reviewed shortly.
Processing
The refund is currently being processed by our team.
We are working on refunding your payment; it should be completed within 3-5 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your purchase has been refunded.
Check your account for the refunded amount; remaining items or balances will follow if applicable.
Completed
The refund process is finished.
Your refund has been processed and you should have received notification.
Canceled
The refund request has been canceled.
You will not receive a refund; if you need assistance, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Highland, we aim to ensure our customers have a seamless experience with our products and services. Below are some real user scenarios where refunds were successfully claimed, highlighting common situations encountered by our users.
Subscription Overlap: A user upgraded their subscription plan to access additional features but realized they had a misunderstanding about the cancellation policy of their previous plan. After explaining the situation to customer support, they were able to receive a refund for the unused portion of the original subscription.
Payment Error for Seasons Pass: A customer accidentally purchased a seasons pass for a service they no longer needed. Upon contacting support to clarify their account's billing information, they quickly resolved the issue and received a refund for the seasons pass, as it was within the refund window.
Product Return Due to Sizing Issue: A customer ordered a custom apparel item from Highland but found that the size was not a good fit. They initiated a return process as outlined in our policy and successfully claimed a refund after sending back the product, ensuring they communicated their return request promptly.
Missing Item from Order: A customer received an order that was missing a digital component included in their purchase. After reaching out to support to verify their order details, they received a refund for the missing item, aligned with Highland's commitment to customer satisfaction.
The Easiest Way to Get a Highland Refund
If you're frustrated trying to get a refund from Highland—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Highland is a straightforward process designed to keep you informed every step of the way. Follow these tips to efficiently track your refund and stay updated on its status.
Check Your Email: Highland sends out automatic email notifications regarding your refund status. Keep an eye on your inbox for updates, which will detail the progress of your refund approval and processing timeline.
Use the Highland Mobile App: If you're using the Highland mobile app, navigate to the Orders section. Here, you can easily track the status of your refunds in real-time, providing quick access to all related information.
Visit Your Account Dashboard: Log into your Highland account and go to the Order History section. This area provides an overview of all transactions, including past orders and their respective refund statuses.
Billing Section Insights: In your account settings under the Billing section, you'll find detailed information about each transaction, including any refunds initiated. This can help you confirm the amount and status of your refund.
Understanding Refund Progress: Highland provides specific updates such as 'Refund Requested', 'Refund Approved', and 'Refund Processed'. Make sure to check these status updates in the app or dashboard for clarity on where your refund stands.
Utilize Customer Support: If you have any questions or your refund is taking longer than expected, reach out to Highland’s customer support through the app or website. They can provide personalized assistance and additional status information.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to process a refund for the charges incurred. We recommend keeping an eye on your subscription dates, and if you have any concerns, feel free to reach out to our customer support for assistance.
Refund processing times can vary depending on the payment method used. Typically, it may take 3 to 5 business days for the funds to appear in your account after the refund has been processed. Please check with your bank for any specific timelines related to their processing.
If you see a charge but don't have an active subscription, please first check your account to confirm your subscription status. If you believe there's a discrepancy, contact our customer support team with details of the charge, and we will assist you in resolving the issue.
If you are unable to obtain a refund directly from Highland, consider reaching out to their customer service team again for further assistance. You may also escalate your request within Highland's support system to explore additional options. Additionally, reviewing your account details and prior communications can help ensure all relevant information is considered.
If Highland is unable to issue a refund, we recommend reviewing our refund policy for further clarity on the situation. You may also consider reaching out to our support team again to discuss your case in more detail. Additionally, double-checking your account details and order history might provide further insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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