How to Get a Highlights Refund

• Order Confirmation Email - Have the email from Highlights confirming your purchase readily available.
• Transaction ID - Locate the unique transaction ID included in your order confirmation, as this is required for processing your refund.
• Account Details - Ensure you know your account login information, including the email address used for your Highlights account.
• Reason for Refund - Be prepared to clearly articulate your reason for requesting a refund, whether it’s for dissatisfaction with a product or an error in your order.
• Product Condition - If applicable, check the condition of any physical items for consistency with Highlights' return policy, such as whether they are unused and in original packaging.
• Subscription Details - If you are seeking a refund on a subscription service, have details about your subscription plan, including the start date and billing cycle.
• Proof of Payment - Have a record of your payment method handy, such as a credit card statement or PayPal receipt, to expedite the refund process.
• Customer Support Communication - Keep any previous correspondence with Highlights customer service regarding your order or refund request for reference.

At Highlights, users have specific rights regarding their subscriptions and purchases that may impact their eligibility for refunds. Understanding these rights is essential for navigating your account management, especially in relation to the products and services offered by Highlights, which include educational children's books and activity subscriptions. The following scenarios outline situations that may qualify for refunds based on user circumstances and subscription statuses.

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may be eligible for a refund of the charge for that period, depending on the timing of the cancellation.
• Product Issues: If a subscriber receives a product that is damaged or missing components, this situation may qualify for a refund upon verification of the issue.
• Subscription Changes: Users who modify their subscription preferences (e.g., changing plans) may find that certain changes could affect their billing. Adjustments made within the billing period might lead to adjustments in charges that could be eligible for refunds.
• Billing Clarifications: Inquiries regarding specific charges on a billing statement that relate to subscription status may prompt a review, which could lead to a refund if the situation warrants.
• Promotional Offers: Users who believe they were charged improperly in relation to a promotional offer may seek clarification and potentially a refund based on terms of the promotion.

For any of the above situations, it is advisable for users to review their account details and understand the policies associated with their subscriptions and purchases to determine eligibility for refunds accurately.

At Highlights, we understand that sometimes life gets in the way, and our users may need to adjust their subscriptions or seek clarity on their billing. Here are some scenarios where users successfully claimed refunds:

• Subscription Overlap: A user realized they accidentally subscribed to two different Highlight’s services due to an eagerness to explore various offerings. After reaching out to customer support, they provided the necessary details, and Highlights promptly refunded the extra subscription charge.
• Gift Subscription Issue: A parent gifted a Highlights subscription to their child unaware that they already had one. Upon contacting Highlights support, they explained the situation and requested a refund for the duplicate payment. Highlights processed the refund quickly to ensure minimal disruption for the user.
• Service Interruption: A subscriber experienced an unexpected service interruption due to technical maintenance. They reached out to Highlights with their concerns, and as a gesture of goodwill, Highlights offered a refund for that month's charge, appreciating the user's understanding.
• Billing Clarification: A customer noticed an unusual charge labeled under their Highlights account. They contacted support to clarify the charge and found it was linked to an additional feature that they didn’t recall activating. After confirming this detail, Highlights arranged for a refund for that specific feature, ensuring transparency in their billing process.

Keeping track of your refund status with Highlights is straightforward and user-friendly. Here’s how you can efficiently monitor the progress of your refund:

• Email Notifications: Highlights sends out email updates regarding the status of your refund. Look for emails with subject lines like "Your Refund is Being Processed" or "Refund Completed" for quick updates.
• In-App Notifications: If you use the Highlights mobile app, enable notifications to receive real-time updates directly on your device. Check the app regularly for alerts about your refund status.
• Account Dashboard: Log in to your Highlights account and navigate to the Order History section. Here, you can find detailed information about your refund, including the date it was requested and the current processing status.
• Billing Section: The Billing section of your account settings is another useful place to check. It provides a summary of all transactions, including pending and completed refunds, along with associated details.
• Tracking Tool: Highlights offers a specific Refund Tracker tool within the account dashboard that shows step-by-step progress of your refund, so you can see exactly where it is in the process.
• Customer Support: If you have questions or need further assistance, reach out to Highlights customer support through your account to get personalized help with your refund.