How to Get a Hillwood Country Refund

• Member Account Number: Have your Hillwood Country member account number ready to facilitate the retrieval of your information.
• Transaction ID: Locate the transaction ID related to the membership fee or service for which you are seeking a refund.
• Date of Transaction: Record the date when the payment was processed, as this is essential for tracking your request.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, which may be needed for processing.
• Proof of Payment: Gather any receipts or bank statements that verify the payment made to Hillwood Country.
• Correspondence with Staff: Compile any relevant emails or communication you had with Hillwood Country staff regarding the service or issue.
• Membership Agreement: Have a copy of the membership agreement available, as it may outline refund policy details.
• Subscription Details: If applicable, include details of any subscriptions, such as service type and duration.
• Contact Information: Ensure your current contact information is available and accurate for follow-up communication.

*Working days are Monday to Friday, and don't include public holidays.

At Hillwood Country Club, our commitment to providing exceptional service extends to our billing practices. Members and guests may have certain rights regarding refunds based on their circumstances and specific services utilized. Understanding these rights can help you navigate any questions related to charges and potential eligibility for refunds.

The following situations may qualify for a refund or adjustment of charges at Hillwood Country:

• Event Cancellations: If a registered event at Hillwood Country is canceled by the club, participants may be eligible for a full refund of any associated fees.
• Service Interruption: In the unlikely event of a significant disruption to club services or amenities, members may be eligible for a credit or refund for the duration of the interruption.
• Membership Cancellation: Should a member choose to cancel their membership, they may qualify for a refund of any unused portion of their membership fee, according to the club’s cancellation policy.
• Online Reservations: If an online reservation made through Hillwood Country’s website is not honored or is subject to unforeseen changes, guests might be eligible for a refund of the reservation fee.
• Billing Errors: Any discrepancies in billing, such as inaccurate charges related to service billing, can be assessed for potential adjustments or credits on the member’s account.

We encourage all members and guests to review their accounts and reach out to our billing department for any specific queries or for assistance with understanding eligibility criteria based on their individual circumstances.

At Hillwood Country Club, members may occasionally find themselves needing to navigate refund requests due to various membership-related scenarios. Here are some realistic situations where members have successfully claimed refunds.

• Event Cancellation: A member had to cancel their reservation for a private event due to unexpected circumstances. They contacted Hillwood's customer service, explained the situation, and received a prompt refund for their booking fee.
• Membership Fee Adjustment: After reviewing their annual membership benefits, a member realized they were eligible for a seasonal discount that hadn’t been applied. They reached out to the billing department, who quickly adjusted their account and issued a refund for the difference.
• Class Schedule Change: A member registered for a fitness class that was ultimately canceled due to low enrollment. Upon notifying Hillwood about their class registration, they were offered a full refund for the missed classes without any hassle.
• Miscommunication on Services: A member booked a family package that included additional services but found out upon arrival that the services were not available. After discussing the misunderstanding with the front desk, they received a refund for the unused services as part of Hillwood's commitment to member satisfaction.

Tracking your refund status at Hillwood Country can be a straightforward process when you know where to look. Here are some efficient methods to stay updated on your refund progress:

• Check Your Email: Hillwood Country sends confirmation emails when a refund is requested, along with subsequent updates regarding its status. Look for emails from support@hillwoodcc.org that outline the steps taken on your refund.
• Use the Hillwood Mobile App: If you have the Hillwood Country mobile app, you can conveniently check the status of your refund. Navigate to the 'Account' section and select 'Order History' to view any refunds processed.
• Visit Your Account Dashboard: Log into your account on hillwoodcc.org and go to the 'Order History' section. Here, each transaction will list the current status of any refunds, including initiated, processing, or completed statuses.
• Billing Section Updates: In your account settings, under the 'Billing' section, you can find detailed information regarding any pending refunds. This area provides a clear timeline of when your refund was initiated and expected completion dates.
• Track Refund Progress Through Notifications: Hillwood Country uses in-app notifications to alert users about significant updates regarding their refunds. Make sure your notifications are enabled to receive prompt alerts directly on your mobile device or web app.