How to Get a Hip and Humble Refund

• Order Confirmation Email - Have a copy of the initial order confirmation email that you received after your purchase.
• Transaction ID - Locate the unique transaction ID for your order, which can be found in your order confirmation or account history.
• Account Information - Prepare your registered email address and any usernames associated with your Hip and Humble account.
• Original Packaging - If applicable, ensure you have the original packaging and tags for the item you wish to return, as this may be required for the refund process.
• Condition of Product - Take photos of the product to document its condition at the time of the refund request, especially if it is damaged or defective.
• Refund Policy Review - Review and understand Hip and Humble's specific refund policy to ensure your request aligns with their guidelines.
• Return Authorization - If required, make sure to obtain a return authorization number from Hip and Humble before sending back any items.
• Return Shipping Receipt - Keep a copy of the shipping receipt if you are returning the item to ensure proof of return shipment.

At Hip and Humble, we value our customers and strive to provide a satisfactory experience with our products. Refund eligibility is based on specific situations related to the services and products we offer. We encourage customers to review the criteria below to understand when a refund might apply to their purchases.

• Product Defects: If you receive a product that is defective, damaged, or not as described, you may qualify for a refund. Please reach out within a specified timeframe for further assistance.
• Wrong Item Received: In the case where an incorrect item is sent, customers should notify Hip and Humble within a certain period to resolve this issue and potentially receive a refund.
• Order Cancellation: Orders that are canceled prior to shipping may be eligible for a full refund. It's essential to check for any specific cancellation timelines.
• Subscription Service Adjustments: If you are on a subscription plan and wish to modify or cancel your subscription, you may be eligible for a refund based on the timing of your request relative to the billing cycle.
• Service Not Rendered: In situations where a service was not delivered as promised, customers may reach out to discuss eligibility for a refund based on the service agreement.

We encourage all customers to consult our detailed policies or contact our support team for any additional questions regarding refunds and eligibility.

At Hip and Humble, our commitment to customer satisfaction ensures that our users can easily navigate refunds when necessary. Here are some examples of real user scenarios where refunds were successfully claimed:

• Unwanted Subscription Renewal: A user realized they had forgotten to cancel their monthly subscription just before the renewal date. Upon reaching out to customer support, they explained their situation, and after verifying their account details, the team processed a refund promptly.
• Defective Merchandise: A customer received a hand-crafted item that arrived with an unexpected flaw. After sending a photo and description through our return process, the customer received a refund that allowed them to find a suitable replacement.
• Shipping Delay: A user ordered a personalized gift for a special occasion, but the item arrived a few days late. Understanding their disappointment, Hip and Humble provided a full refund as a gesture of goodwill, allowing the customer to make alternative plans.
• Plan Downgrade Request: After a few months on a premium plan, a user decided they wanted to switch to a lower tier. They contacted Hip and Humble support, and after confirming their new preferences, the refund for the difference was processed smoothly, providing the user with immediate peace of mind.

Tracking your refund status at Hip and Humble is a straightforward process designed to keep you informed every step of the way. Here are some efficient methods to ensure you stay updated on your refund:

• Email Notifications: Keep an eye on your inbox for emails from Hip and Humble. We send you updates when your refund is processed, including details about the amount and expected timeline for the refund to reflect in your account.
• Mobile App Alerts: If you use the Hip and Humble mobile app, enable push notifications to receive real-time alerts regarding your refund status. Updates will appear directly in your app, allowing you to stay informed on the go.
• Account Dashboard: Log in to your Hip and Humble account and navigate to the Order History section. Here, you can check the status of your refund alongside other recent orders. Each order will provide a detailed view of any refunds initiated, along with their current status.
• Billing Section: In your account settings, the Billing section houses vital information about past transactions, including refunds. This is where you can verify if the refund has been processed and check its expected timeline.
• Tracking Tool: Utilize the Hip and Humble Refund Tracking tool available within your account dashboard. This feature offers a visual progress indicator, showing you exactly where your refund is in the processing cycle.