How to Get a HIVE PROPERTY Management Refund

• Account Information: Ensure you have your HIVE PROPERTY Management account details ready, including your username and registered email address.
• Transaction ID: Locate the specific transaction ID associated with the service or fee you wish to refund.
• Service Agreement: Have a copy of your signed service agreement or contract to clarify the terms and any applicable refund policies.
• Communication History: Gather any emails or messages exchanged with HIVE PROPERTY Management regarding the service in question.
• Payment Method: Be prepared to provide the payment method details used for the transaction, including the card type and last four digits.
• Refund Reason: Clearly articulate the reason for your refund request, referencing any relevant events or issues encountered.
• Supporting Documentation: Collect any additional documents that support your claim, such as inspection reports, service requests, or evidence of non-fulfillment of services.
• Request Date: Note the date you are submitting the refund request, as it may be relevant to deadline considerations.

*Working days are Monday to Friday, and don't include public holidays.

At HIVE PROPERTY Management, users have specific rights regarding their services, including potential eligibility for refunds. The nature of HIVE PROPERTY Management's offerings—focused on property management services such as tenant placement, leasing, and maintenance—means that refund scenarios typically revolve around the service delivery and satisfaction of contractual terms.

Eligibility for refunds may be considered under the following circumstances:

• Service Not Delivered: If a contracted service, such as tenant placement or maintenance, was not delivered as agreed upon, users may inquire about the possibility of a refund.
• Cancellation of Services: In the event that services are formally canceled before they have been rendered, users might find themselves eligible for a refund for those unprovided services, as per the agreement terms.
• Unresolved Maintenance Issues: If a maintenance issue remains unresolved past a promised timeframe, users could explore refund options based on the terms outlined in their service contracts.
• Discrepancies in Billing: Users may identify billing discrepancies or unauthorized charges and seek clarification, which could lead to eligibility for adjustments or refunds, depending on the specific account situation.
• Contractual Limitations: Any refunds will be subject to the specific terms outlined in the service agreement, which might state conditions under which refunds apply.

Users are encouraged to review their service agreements and consult with HIVE PROPERTY Management directly regarding any specific billing inquiries to explore their eligibility for potential refunds.

At HIVE PROPERTY Management, users may occasionally encounter situations where they wish to request a refund. Here are a few realistic scenarios in which customers successfully claimed refunds:

• Subscription Plan Change: A customer decided to upgrade their property management subscription tier, however, after a week of using the enhanced features, they realized they didn’t need the extra capabilities. Upon reaching out to HIVE PROPERTY Management, they expressed their desire to downgrade back to the previous plan and received a prorated refund for the unused days of the higher subscription.
• Service Interruption: A user experienced a brief service interruption due to technical maintenance, which impacted their access to essential property metrics. After submitting a request to the support team, they were granted a refund for the days of the outage, demonstrating the company’s commitment to customer satisfaction.
• Annual Renewal Inquiry: A customer noticed a processing fee during their annual subscription renewal and sought clarification. Upon reviewing their account, HIVE PROPERTY Management identified that the fee was entirely optional. As the user chose not to pursue it, they were issued a refund for that part of the renewal cost, ensuring transparency in billing.
• Billing Error Adjustment: A client realized that they had been billed for an additional service package that they did not select during their account setup. After a quick inquiry via the customer support portal, HIVE PROPERTY Management confirmed the error and promptly processed a refund for the mistakenly billed amount, ensuring the billing was corrected for future charges.

At HIVE PROPERTY Management, keeping track of your refund status is a straightforward process. Here’s how you can efficiently monitor your refund progress, ensuring that you're always in the loop.

• Email Notifications: After you initiate a refund request, HIVE sends an email confirmation. Look for updates in your inbox from support@hiveproperty.co detailing your refund status.
• In-App Notifications: If you have the HIVE mobile app, check the notifications section for real-time updates. The app will inform you when your refund is processed and when to expect it.
• Account Dashboard: Log into your HIVE account and navigate to the Billing Section under your account settings. Here, you can find detailed information about your refund status and history.
• Order History: The Order History feature in your account dashboard shows all transactions, including refunds. Click on the specific transaction to view its current status.
• Customer Support: If you need further clarification, contact HIVE customer support via the in-app chat or by email. They can provide updates directly related to your refund request.