How to Request A Hollis Refund

• Order Confirmation Email: Retrieve the email received upon purchase, which contains your order details and the order number.
• Transaction ID: Locate your unique transaction ID from your payment confirmation or bank statement.
• Account Information: Have your Hollis account details, including the username and registered email, ready for account verification.
• Product Condition Photos: Prepare clear images of the product if applicable, showing any issues such as defects or damages.
• Return Shipping Label: Print or obtain a return shipping label if you're returning physical merchandise to ensure proper tracking of your return.
• Reason for Refund: Clearly state your reason for the refund, referencing the specific issue with the product or service.
• Purchase Date: Know the date of purchase to confirm it falls within Hollis's refund policy timeframe.

*Working days are Monday to Friday, and don't include public holidays.

Hollis provides high-quality diving gear and accessories, catering to both recreational and professional divers. When users engage with Hollis services or products, understanding their rights and potential eligibility for refunds is important for managing their accounts and ensuring a satisfactory experience. The following are situations that may be relevant for users seeking clarification on potential refund eligibility:

• Defective Products: Users may be eligible for a refund if a product received is defective or does not perform as intended, provided that the item is reported within a specified period following receipt.
• Incorrect Items Shipped: In cases where an incorrect item is shipped to a user, they may qualify for a refund or exchange if the discrepancy is reported timely.
• Subscription Cancellations: Users who have canceled a subscription may inquire about the eligibility for a refund of any remaining subscription fees for the billing cycle if services were not utilized during that period.
• Service Interruptions: If there is an interruption or unscheduled downtime affecting the use of digital services or subscriptions, users may ask about possible refund options for the affected duration.
• Returned Items: If a user returns an eligible item according to Hollis’s return policy, they might qualify for a refund once the item is verified to be in its original condition.

Users are encouraged to review Hollis’s specific policies regarding refunds and returns for the most accurate information and to ensure their inquiries are addressed in a timely manner.

At Hollis, we understand that customers may occasionally need to request refunds due to various situations. Here are some examples of how users successfully claimed refunds:

• Accidental Subscription Renewal: A user realized they had mistakenly renewed their annual subscription while attempting to explore different plans. After contacting customer support within the specified grace period, they were able to receive a full refund to align their account with the correct plan.
• Product Exchange Due to Sizing Issues: A customer ordered a wetsuit that didn't fit as expected. After discussing the exchange options with Hollis's support team, they were provided with a refund for the original purchase, allowing them to re-order the correct size without hassle.
• Service Interruption: A user experienced an extended service outage during their trial period, which impacted their evaluation of the platform. They reached out to Hollis, explaining the situation, and received a refund for the trial period’s costs to ensure a fair assessment of the service.
• Billing Clarification: A subscriber noticed an unexpected charge that didn't match their plan description. After a quick inquiry with customer service to clarify the charge, they were informed it was a billing adjustment. The team promptly issued a refund for the discrepancy, ensuring the account reflected the correct charges.

Tracking your refund status with Hollis is straightforward and efficient. Here are the best ways to stay updated on your refund progress:

• Email Notifications: Once your refund is initiated, Hollis will send you an email confirmation. Look for a subject line that includes 'Your Hollis Refund Update' to find all relevant details about your refund status.
• Account Dashboard: Log in to your Hollis account and navigate to the 'Order History' section. Here, you can view the status of all your past orders, including any refunds processed.
• Mobile App Tracking: If you have the Hollis mobile app, open it and go to the 'Billing' section. You will find an option to view refunds where you can see current statuses and expected timelines.
• Refund Progress Details: Hollis provides detailed updates on your refund process. Check your order history for notes or comments on when the refund was processed and the expected time frame for the amount to be reflected in your account.
• Support Access: If you have any questions about your refund status, use the live chat feature available on the Hollis website or app. Customer service can provide you with the latest updates and answer any specific inquiries.