How to Request A Horn Run Brewing Refund

• Order Confirmation Email: Have the initial confirmation email sent by Horn Run Brewing readily available.
• Transaction ID: Locate the unique transaction ID associated with your order.
• Receipt or Proof of Purchase: Gather any receipts or digital proof of purchase, showing the specific items purchased.
• Delivery Information: Note the delivery date and any discrepancies between what was ordered and what was received.
• Photos of the Product: If applicable, take clear photos of the product for documentation, especially if there are issues with quality or damage.
• Reason for Refund: Be prepared to clearly articulate your reason for requesting the refund, referencing specific aspects of the product or service.
• Contact Information: Ensure your contact details are updated in your Horn Run Brewing account for follow-up.

At Horn Run Brewing, we understand that managing your order and subscription is important to you. Our refund policy is designed to provide clarity on situations where users may be eligible for a refund based on their account circumstances and service interactions.

• Product Returns: If you receive a product that is defective or damaged upon arrival, you may qualify for a refund or replacement. We recommend reaching out to our customer service for assistance under such circumstances.
• Event Cancellations: Should an event hosted by Horn Run Brewing be canceled, participants may be eligible for a full refund on their purchased tickets. Please refer to the specific event terms for detailed information.
• Subscription Adjustments: If you have an active subscription and wish to pause or modify your service, adjustments might be made to your billing accordingly. This could impact your eligibility for a refund depending on the timing of your request relative to the billing cycle.
• Order Issues: Any discrepancies related to your order, such as incorrect items received, may also qualify for a refund or adjustment. We encourage users to reach out promptly to our support team to address such situations.
• Promotional Offers: Occasionally, promotional offers may be provided for products or events. It’s important to check the terms of these promotions, as specific eligibility criteria may apply for refunds in these scenarios.

For any refund inquiries or assistance regarding your order, we invite you to contact our customer support team who will guide you through the process based on your specific circumstances.

At Horn Run Brewing, customer satisfaction is a priority, and our team is committed to addressing any issues that may arise with orders or subscriptions. Below are some realistic user scenarios where customers successfully claimed refunds:

• Subscription Adjustment: A customer realized that their monthly subscription for beer deliveries overlapped with a planned vacation. After reaching out to customer support to pause their subscription, they received a refund for the last month's shipment that was shipped before the pause took effect.
• Product Quality Concern: A customer found that one of the craft beers received in a recent order was not up to the quality they expected. After sharing their feedback with the Horn Run Brewing team, they were offered a refund for that specific item, along with an option to select a replacement in their next order.
• Incorrect Order Delivery: A mixed pack of ales was mistakenly delivered instead of the IPAs the customer ordered. Upon contacting customer service, the customer received a refund for the incorrect items and was reassured that the correct order would be shipped immediately.
• Event Cancellation: A customer had purchased tickets for a brewery tour that was unfortunately canceled due to unforeseen circumstances. After submitting a refund request, they quickly received a full refund for their tickets, along with a discount for a future event when it could be rescheduled.

At Horn Run Brewing, we understand that tracking your refund status is important for our customers. To help you stay updated on your refund progress, we've streamlined the process through various channels.

• Email Notifications: Once your refund is initiated, you will receive an email confirmation detailing the refund request along with any updates regarding its status. Keep an eye on your inbox for these notifications!
• Account Dashboard: You can track your refund status easily through your account dashboard on our website. Simply log in, navigate to the Order History section, and find the relevant order to view the refund progress.
• Mobile App Alerts: If you use our mobile app, you will receive in-app notifications whenever there’s an update regarding your refund. Make sure notifications are enabled in your app settings to never miss an update.
• Billing Section: For a detailed view, check the Billing section of your account. This area provides a summary of all transactions, including refunds, allowing you to see the status and expected timeline.
• Customer Support: If you're unable to find the information you need, our customer support team is readily available. You can reach them through the Contact Us page for personalized assistance with your refund inquiries.