Many users may not give billing much thought until they encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to help you understand how Horses NOW refunds work, identify who is eligible for a refund, and outline the steps to quickly request your money back. With clear instructions and helpful information, you'll find the process straightforward and user-friendly.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order number associated with your purchase from Horses NOW.
Transaction ID: Gather the transaction ID received via email or in your account history for reference.
Account Email: Ensure you have the email address linked to your Horses NOW account for identification purposes.
Purchase Date: Record the date of your purchase to assist with the refund verification process.
Reason for Refund: Prepare a clear explanation for why you are requesting the refund to support your case.
Proof of Purchase: Include screenshots of your order confirmation email or any relevant receipts from your transaction.
Subscription Details: If applicable, take note of your subscription plan and its renewal date regarding any recurring charges.
Contact Information: Provide up-to-date contact information in case Horses NOW needs to reach you to discuss your refund.
Additional Documentation: Any additional documents, such as screenshots of issues encountered (if applicable), to substantiate your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Digital Wallets (e.g. Skrill)
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Horses NOW
At Horses NOW, users have certain rights regarding their purchases and subscriptions, particularly in relation to refunds. Understanding these rights is essential for managing your account effectively and ensuring a satisfactory experience with our services. Horses NOW specializes in providing information and resources related to horse racing, including subscription-based access to race information and related resources. Refund eligibility may differ based on the type of transaction or service utilized.
Here are some specific situations that may qualify for a refund from Horses NOW:
Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may be eligible for a prorated refund for the unused portion of the service.
Service Disruption: In the event of significant and unexpected service interruptions affecting access to subscription features, users could inquire about possible compensation options, including refunds.
Incorrect Billing Amount: If a user notices a discrepancy in the amount charged compared to the agreed subscription rate, they might be eligible for a correction or adjustment to their billing.
Account Management Issues: Users facing challenges accessing their accounts or features after payment has been made may qualify for support assistance, which can include exploring refund options if the service has been inaccessible.
Product Purchase Issues: For any direct purchases related to horse racing products, users may inquire about refunds if the product received does not match the description or isn’t as expected.
For any specific query regarding refunds or eligibility for a refund, users are encouraged to contact the Horses NOW support team for assistance tailored to their unique situation.
Step-by-Step Process to Request Your Horses NOW Refund Like a Pro
If you purchased through HorsesNOW.com:
Visit the Horses NOW website and log into your account.
Navigate to the Account Settings section.
Select Billing History to review your past transactions.
Identify the subscription or charge you wish to refund and click on it for more details.
Look for an option that says Request Refund or Contact Support.
If prompted, fill out any necessary forms and clearly state that the subscription renewed without notice or that the account was unused.
Submit your request and note any reference numbers for follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your Horses NOW subscription and tap on it.
Scroll down and tap Report a Problem.
Follow the prompts to select your reason for a refund, emphasizing that the subscription renewed unexpectedly or that the service was not used.
Submit the report and keep an eye on your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) and select Subscriptions.
Find your Horses NOW subscription and tap on it.
Scroll down to select Cancel Subscription.
Once canceled, tap on Report a Problem.
Choose your reason for requesting a refund, mentioning that the account was not utilized or that the renewal notice was not received.
Submit your refund request and check your email later for confirmation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Settings.
Select TV Inputs and choose Manage subscriptions.
Find your Horses NOW subscription and select it.
Follow the prompts to initiate a cancellation.
Visit the Roku website and navigate to Help to find the refund request form.
Fill out the form, clearly stating that the subscription renewed automatically or that the service was not used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Horses NOW for Refund
Script
Copy
Subject: Refund Request – Horses NOW Account [Your Email]
Dear Horses NOW Support Team,
I hope this message finds you well. I am writing to request a refund concerning my account associated with the email address [Your Email].
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached documentation to support my request.
I kindly ask for confirmation regarding my refund request within 3-5 business days.
Thank you for your attention to this matter. If you have any questions, please feel free to contact me at [Your Phone Number].
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is yet to be processed.
You will receive an update once the request is reviewed, typically within 1-2 business days.
Processing
Your refund is being processed by our team.
This stage may take up to 3 business days as we work to ensure everything is correct.
Refunded
Your refund has been successfully processed and will be returned to your original payment method.
Funds might take 3-5 business days to appear in your account.
Partially Refunded
A portion of your request has been refunded.
Check your account for the refund amount; the remaining balance will be assessed for further eligibility.
Completed
The refund process is complete, and you have received all eligible funds.
You can view the details in your transaction history on your account.
Cancelled
Your refund request has been canceled.
If a mistake was made, you may reapply for a refund based on our policy.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Horses NOW provides a platform for racing enthusiasts to monitor events, place bets, and manage their subscriptions. While users generally have positive experiences, there are instances where they may need to claim refunds for various reasons.
Subscription Downgrade: A user initially subscribed to the premium service but later decided to downgrade to the basic plan after realizing they did not require all premium features. After a quick inquiry through customer support, the user successfully obtained a refund for the difference in subscription fees for the current billing period.
Accidental Purchase: A passionate user accidentally purchased an additional racing analysis report while browsing. Upon realizing the mistake, they reached out to Horses NOW’s support team promptly and were able to receive a full refund for the report, confirming their decision through the order confirmation link.
Service Interruption: During a major racing event, a subscriber faced connectivity issues that prevented access to live updates. After reporting the issue, Horses NOW acknowledged the situation and offered a partial refund for the month, ensuring the user felt valued while also emphasizing their commitment to service reliability.
Account Cancellation Inquiry: After cancelling their account, a user sought clarification on their billing status to ensure they wouldn’t be charged again. The friendly customer support team provided clear information and processed a refund for the remaining days of the subscription, effectively resolving the user’s concerns.
The Easiest Way to Get a Horses NOW Refund
If you're frustrated trying to get a refund from Horses NOW—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
When you’ve applied for a refund through Horses NOW, staying updated on its status is essential for a seamless experience. Here’s how to track your refund status efficiently using Horses NOW's unique features:
Email Notifications: Watch for refund updates directly in your email. Horses NOW sends out notifications whenever your refund status changes, including approval and processing details.
Mobile App Access: If you’re using the Horses NOW mobile app, ensure you check the notifications tab regularly for instant updates on your refund process.
Account Dashboard: Log into your Horses NOW account and navigate to the Order History section. Here you can find all your transactions along with their refund status, providing a clear picture of where your request stands.
Billing Section Insights: In the Billing section of your account, detailed information about pending and processed refunds is available, including estimated timelines for completion.
Refund Progress Information: Whenever a refund is in progress, Horses NOW provides real-time updates on the expected timeline for completion. Look for these updates prominently displayed in your account settings.
Support Resources: If you encounter issues or need further assistance, use the support tools within your account. Horses NOW offers a dedicated support chat that can provide insights on your refund status in real time.
FAQ
Unfortunately, if you forget to cancel your subscription before the deadline, we generally cannot process a refund for that period. We recommend reviewing your subscription details and cancellation policy to avoid any future charges. If you have any concerns, feel free to reach out to our support team for assistance.
Refund processing times can vary based on your financial institution's policies, but typically, you should expect to see the refund reflect in your account within 3 to 5 business days after the transaction has been processed. It's always a good idea to check with your bank for specific timelines, as they may differ.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or trial periods that may still be active. If you still have questions, contact Horses NOW customer support for assistance in resolving the issue.
If you are unable to receive a refund directly from Horses NOW, you may want to reach out to their customer service team again for further assistance. Additionally, consider escalating your inquiry within their support system to ensure it receives the necessary attention. Reviewing your account details may also provide more insights or guide you on the next steps to take.
If Horses NOW is unable to issue a refund, it’s advisable to carefully review their refund policy for any specific conditions or requirements. You may also consider reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details to ensure all relevant information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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