It’s all too common for users to overlook billing details until an unexpected charge catches their attention, sometimes due to automatic renewals. This guide aims to clarify how refunds work at Hotel Scents, outlining eligibility criteria and providing straightforward steps to request your money back efficiently. Whether you’re looking to resolve a charge or simply seeking information, we’re here to help ensure the process is as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email you received after placing your order, as it contains essential details like your order number.
Transaction ID: Identify the transaction ID associated with your purchase, which can be found on your order confirmation or your credit card statement.
Account Details: Be prepared to provide your account information, including any associated email addresses used during the purchase process.
Reason for Refund: Clearly articulate the reason for your refund request, whether it relates to product quality, shipping issues, or other service-related concerns.
Return Shipping Receipt: If applicable, keep a copy of the shipping label or tracking number as proof of the return if you are sending items back.
Photos of the Product: If the refund request is due to a product defect or dissatisfaction, take clear photos of the item to support your claim.
Communication Records: If you've previously contacted customer service about your issue, gather any related correspondence (emails or chat logs) as additional proof.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Gift Cards
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Hotel Scents
At Hotel Scents, users enjoy a variety of products and services designed to enhance their stay experience, including premium scent diffusers and subscription services for ongoing scent deliveries. Understanding your rights and eligibility for refunds is essential for managing your account and ensuring satisfaction with your purchases.
Refund eligibility may arise based on several user-specific circumstances. Here are some situations that may qualify for refunds at Hotel Scents:
Damaged or Defective Products: If a product arrives in a damaged or defective condition, users may be eligible for a refund or replacement.
Subscription Cancellation: If you have canceled your subscription before the next billing cycle and find that a charge appears, you might be eligible for a refund for that particular charge.
Shipping Issues: Delays or errors in shipping that prevent a product from reaching the user may also qualify for a refund based on Hotel Scents’ specific shipping policies.
Order Errors: If an incorrect item is sent, users may qualify for a full refund or exchange.
Non-received Orders: If an order does not arrive within the expected timeframe as specified by Hotel Scents, you may be eligible for a refund for that order.
For any of these situations, it is advisable to review the specific policies on the Hotel Scents website or reach out to their customer service to discuss your circumstances and explore refund eligibility.
Step-by-Step Process to Request Your Hotel Scents Refund Like a Pro
Navigate to the Account Settings or My Account section.
Click on Order History or Billing History.
Locate the transaction you want a refund for.
Click on Request Refund next to that transaction.
In your message, mention that the subscription renewed without notice.
Emphasize that your account was unused during the billing cycle.
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Hotel Scents subscription.
Look for the option to Report a Problem or Request Refund.
In your report, state that the subscription renewed without notice.
Note that the account was unused during this period.
Follow any prompts to submit the request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) and select Account.
Go to Purchase History.
Find the Hotel Scents charge.
Click on Refund next to the charge.
Indicate in your message that the subscription renewed without notice.
Mention that the account was unused.
Submit the refund request.
If you purchased through Roku:
Open the Roku device and go to Settings.
Select Remind me to cancel.
Navigate to Manage subscriptions.
Locate the Hotel Scents subscription and select Update Subscription.
Choose to Request Refund.
In your submission, mention that the subscription renewed without notice.
Emphasize the account was unused.
Complete the process as directed on-screen.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Hotel Scents for Refund
Script
Copy
Subject: Refund Request – Hotel Scents Account [Your Email]
Dear Hotel Scents Team,
I hope this message finds you well.
I am writing to request a refund for my account due to [describe reason].
The amount I would like to request is [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
Please allow up to 3 business days for your request to be processed.
Processing
Your refund is currently being processed by our team.
You should see updates on your refund status within 5 business days.
Refunded
Your refund has been completed successfully.
The amount will reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
Check your account for the refunded amount and contact us for questions.
Canceled
Your refund request has been canceled.
If this was an error, please reach out to our support for assistance.
Completed
Your refund process is complete, and no further action is needed.
Thank you for your patience!
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Hotel Scents, customers appreciate the soothing ambiance created by unique scent profiles for their hotel stays. However, there are times when users need assistance regarding their orders or subscriptions. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Adjustments: A user decided to upgrade their subscription plan to access a wider range of premium scents. After a week, they realized that the higher tier didn’t suit their needs. Contacting Hotel Scents, they explained the situation and received a prompt refund for the difference in subscription fees.
Product Availability Issues: A guest ordered a specific scent for their upcoming stay, only to find out that it was out of stock after placing the order. Upon notifying customer service, they received a full refund along with a suggestion for a similar scent, ensuring their stay remained enjoyable.
Mixed-Up Shipping: A customer received the wrong scent in their recent order. After reaching out to Hotel Scents with their order details, they were able to return the incorrect product and were refunded immediately, allowing them to reorder their desired scent without hassle.
Promotional Code Complications: A user attempted to apply a promotional discount while renewing their subscription but faced technical issues that prevented the discount from applying. Following a quick inquiry to customer support, they received a refund to account for the missing promotional value on their next billing cycle.
The Easiest Way to Get a Hotel Scents Refund
If you're frustrated trying to get a refund from Hotel Scents—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Hotel Scents, tracking your refund status is designed to be simple and efficient. Follow these specific steps to stay updated on your refund process:
Check Your Email: After initiating a refund, you will receive an email notification confirming the request. Keep an eye on your inbox for updates, as we send follow-up emails detailing the refund status.
Use the Hotel Scents Mobile App: If you have the Hotel Scents app, you can track your refund directly through it. Navigate to the 'Orders' section, where you can view all order details, including any refunds you've initiated.
Visit Your Account Dashboard: Log into your Hotel Scents account and head to the 'Order History' section. Here, you'll find real-time updates regarding your refund status, including timestamps and any relevant notes.
Check the Billing Section: In your account settings, the 'Billing' section will provide specifics on refund amounts processed. This area also enables you to review previous transactions for clarity on pending refunds.
Track Refund Progress: Hotel Scents provides transparent progress updates via your account dashboard. You can view each stage of the refund process, marked as 'Pending,' 'Processed,' or 'Completed.'
In-App Notifications: Make sure you have enabled notifications for the Hotel Scents app. We send direct notifications for any changes related to your refund, ensuring that you never miss an important update.
FAQ
Refunds for missed cancellation deadlines are typically not available, as most reservations come with specific terms regarding cancellations. If you believe there are extenuating circumstances, we encourage you to reach out to our customer service team for assistance, and we will do our best to help.
Refunds typically take 5 to 10 business days to process once initiated. The exact timeframe can vary based on your bank or payment provider’s policies. You may want to check with them if you have any concerns about the timing of your refund.
If you see a charge but do not have an active subscription, please check your account for any past orders or memberships that may have been initiated. If you still have questions regarding the charge, contact our customer support team with your order details, and they will assist you in resolving the issue.
If you're unable to receive a refund directly from Hotel Scents, consider reaching out to their customer service team again for further assistance. You might also explore escalating your inquiry within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any prior communication can provide helpful context for your discussions.
If Hotel Scents cannot accommodate your request for a refund, we recommend reviewing their refund policy for insights on eligibility and conditions. Additionally, reaching out to their customer support team again may provide further clarification or options available to you. It's also helpful to verify any account details related to your request to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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