Navigating billing can often be an afterthought until an unexpected charge arises, particularly with subscription services like Houzz Pro. This guide will provide you with clear, step-by-step instructions on how Houzz Pro refunds work, who is eligible to receive a refund, and how to efficiently request your money back. Our aim is to ensure you have all the information you need, presented in a straightforward manner, allowing you to resolve any billing concerns with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your Houzz Pro account email and username for verification.
Transaction ID: The specific transaction ID associated with your purchase for easy reference.
Details of the Service/Product: A brief description of the service or product for which you are requesting a refund, including dates and any relevant order information.
Reason for Refund: A clear explanation of the reason for your refund request, citing any discrepancies with what was promised or delivered.
Supporting Documentation: Any emails, correspondence, or contracts related to the service/product that support your case.
Payment Method: Information about the method of payment used, which may be required to process the refund.
Timeframe: Ensure requests are made within the stated refund policy timeframe, referencing specific dates where applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
3-5 working days
Bank Transfer
5-7 working days
Houzz Credit
Immediate upon approval
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Houzz Pro
At Houzz Pro, users have specific rights regarding their subscriptions and services. Eligibility for refunds typically depends on various circumstances related to account management and service usage. Understanding these criteria can help users determine if they might be eligible for a refund based on their unique situations.
Service Cancellation: Users who have canceled their subscription may qualify for a refund if their request was processed in accordance with Houzz Pro’s cancellation policy and if they are within the designated refund period.
Billing Errors: If a user believes there has been an error in their billing related to subscription tiers or account features, they might be eligible for a refund upon verification of the discrepancy.
Service Interruption: Users who experience significant interruptions in service that affect their ability to utilize the platform effectively may qualify for a refund based on the terms outlined in Houzz Pro’s service agreement.
Unsatisfactory Service: If users feel that the services provided do not meet the expectations as described at the time of purchase, they may inquire about potential eligibility for a refund, particularly within a specified feedback timeframe.
Account Modifications: Changes to account settings or features that were not initiated by the user and result in unforeseen charges could also be a basis for refund eligibility, subject to review.
Users are encouraged to review their individual service agreements and contact Houzz Pro customer support for clarification on these situations and for assistance in determining eligibility for refunds.
Step-by-Step Process to Request Your Houzz Pro Refund Like a Pro
If you purchased through Houzz Pro.com:
Log in to your Houzz Pro account.
Navigate to the Account Settings tab.
Select Billing Information.
Locate the section titled Subscription History.
Find the transaction you wish to get a refund for.
Click on Request Refund.
Fill out the required information, emphasizing:
The subscription renewed without notice
Your account was inactive after the renewal
Submit your request.
Check your email for confirmation and response from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Houzz Pro subscription.
Tap on Report a Problem under the subscription details.
Choose Request a Refund and fill out the form, mentioning:
The subscription renewed unexpectedly
Account usage was minimal
Submit the form for review.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your Houzz Pro subscription and tap on it.
Click on Report a problem.
Choose Request a refund, and state that:
You didn’t authorize the renewal
You have not used the subscription post-renewal
Follow the prompts to submit your refund request.
If you purchased through Roku:
Visit the Roku website and sign in to your account.
Navigate to Manage Account.
Select Subscriptions.
Find your Houzz Pro subscription in the list.
Click on Cancel Subscription to stop future billing.
Immediately after cancellation, click on Get Help on the same page.
Choose the option to Request a Refund and mention:
The subscription renewed without prior notification
You were not using the service
Fill out required fields and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Houzz Pro for Refund
Script
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Subject: Refund Request – Houzz Pro Account [Your Email]
Dear Houzz Pro Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount].
Attached to this email are the relevant documentation for your review.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is awaiting approval.
Your request is in process. Please be patient as we evaluate it.
Processing
The refund has been approved and is being processed.
Your refund is being worked on and will be completed shortly.
Refunded
The refund has been successfully completed and funds returned.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of the refund request has been fulfilled.
You will receive a percentage of your funds back, while the rest remains. Check your account for details.
Completed
All processes related to the refund are finalized.
You have no further actions required; your refund has been settled.
Canceled
The refund request has been canceled, either by you or Houzz Pro.
The refund will not proceed, and previous payments remain unchanged.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the context of Houzz Pro, users often encounter various situations where they may need to seek refunds. Below are some scenarios where users successfully claimed refunds based on their specific situations with the platform.
Subscription Plan Downgrade: A design professional decided to downgrade from the Premium plan to a Basic plan after reassessing their business needs. Upon contacting customer support for clarification on the billing cycle, they were able to receive a refund for the difference between the plans immediately prior to their next billing statement.
Service Interruption: A contractor experienced a temporary service interruption during peak project season due to maintenance on the Houzz Pro platform. After reaching out to support to inquire about the interruption and its impact on their business, they successfully obtained a partial refund for the affected month as a goodwill gesture.
Unintended Add-On Purchase: A user mistakenly added a marketing add-on service while adjusting their account settings. Upon realizing the error shortly thereafter, they contacted Houzz Pro's support team. The team promptly processed a refund for the add-on after verifying the request was made within the allowed timeframe.
Billing Clarification: After reviewing their account statement, a user noticed a discrepancy in the billed amount that didn’t match their signed agreement. They proactively reached out to customer service to clarify this issue. Following a review of their account, the support team confirmed the error and issued a refund for the overcharged amount.
The Easiest Way to Get a Houzz Pro Refund
If you're frustrated trying to get a refund from Houzz Pro—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently on Houzz Pro is crucial for staying informed about your transactions. Here are the best ways to keep updated on your refund progress:
Email Notifications: After you initiate a refund, check your registered email for updates from Houzz Pro. These emails will typically detail the refund status and any required actions.
In-App Notifications: Open the Houzz Pro mobile app to receive real-time notifications. You will see alerts regarding your refund status directly in the app, providing immediate updates as they occur.
Account Dashboard: Log into your Houzz Pro account and navigate to the Billing Section in your account dashboard. Here, you can view all financial transactions, including detailed information about your refund status.
Order History: In the Order History tab, you can track the timeline of your refund. This section includes additional details such as the date of the refund request and expected completion time.
Refund Progress Information: Houzz Pro provides information on the refund progress, including processing time and any pending actions. Refer to the refund status update section for the most current details.
Customer Support: If you have any questions regarding your refund, utilize the Help Center within the Houzz Pro platform for quick access to customer support resources.
FAQ
Unfortunately, if you forget to cancel your Houzz Pro subscription before the renewal date, refunds are generally not offered. It's important to keep track of your subscription status and renewal dates to avoid this situation. For any specific concerns, it's best to reach out to their customer support for guidance.
Refunds from Houzz Pro typically take between 5 to 10 business days to process, depending on your bank or payment provider. Once initiated, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter.
If you see a charge but do not have an active subscription, please check your account settings to verify any linked subscriptions. If you need further assistance, reach out to Houzz Pro support directly for clarification and to resolve any discrepancies.
If you are unable to obtain a refund directly from Houzz Pro, consider reaching out to their customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure it receives additional attention. It's beneficial to review your account details and any relevant correspondence to help facilitate the process.
If Houzz Pro has denied your refund request, it may be helpful to review their refund policy to ensure you understand the guidelines. Additionally, consider reaching out to their support team again for clarification or further assistance. Checking your account details may also provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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