How to Get a HRIDAYA Refund

• Order Confirmation Email: Have the original order confirmation email accessible, as it contains your unique order number.
• Transaction ID: Gather the transaction ID provided at the time of purchase to expedite the refund process.
• Account Login Information: Ensure you can access your HRIDAYA account for any verification required during the refund process.
• Proof of Payment: Gather any receipts or screenshots from your payment method to confirm the transaction.
• Course or Service Details: Document the specific course or service you are requesting a refund for, including start and end dates and any applicable website links.
• Refund Policy Reference: Familiarize yourself with HRIDAYA’s refund policy related to the specific service purchased.
• Cancellation Request Documentation: If applicable, prepare any cancellation requests submitted prior to the refund application.
• Feedback on Your Experience: Consider writing a brief summary of your experience, as HRIDAYA values user feedback for improvements.

At HRIDAYA, we strive to create a positive experience for all our users participating in our yoga and meditation services. Understanding our refund policy is essential for navigating any potential billing questions effectively. Refund eligibility is based on specific circumstances related to the services provided and personal account situations.

Here are some situations relevant to HRIDAYA that may qualify users for a refund:

• Cancellation of Workshops or Retreats: If a scheduled workshop or retreat is canceled by HRIDAYA, participants may be eligible for a full refund of the fees paid.
• Service Warranty: If users experience issues with access to digital content due to technical difficulties directly linked to HRIDAYA’s systems, they could inquire about a refund for the specific service impacted.
• Package Deals: Users enrolled in package deals who have not utilized any sessions may be eligible for a refund upon formal request prior to the package's expiration date.
• Membership Adjustments: If a user mistakenly purchases the incorrect membership level within their account settings and has not engaged with any content, they may qualify for a refund to adjust their membership to the intended level.
• Health-Related Cancellations: Users unable to attend due to significant health issues that can be documented may apply for a refund, subject to review and approval by HRIDAYA’s team.

For any specific inquiries or requests, we encourage users to reach out directly to the HRIDAYA support team to discuss potential eligibility and facilitate the process effectively.

At HRIDAYA, users frequently seek clarity on their subscriptions and occasionally request refunds due to misunderstandings or changes in their yoga journey. Here are some real user scenarios where refunds were successfully claimed:

• A user realized they had mistakenly signed up for a long-term subscription instead of a monthly plan after attending an introductory session. Upon reaching out to HRIDAYA's customer support, they were guided through the cancellation process and received a full refund for the unused months.
• An individual purchased a course but faced scheduling conflicts that prevented them from attending. After contacting HRIDAYA’s support team to discuss their situation, they were offered a refund, allowing them to consider re-enrolling in a future program when their schedule permitted.
• A participant signed up for a workshop but was unable to attend due to a last-minute personal issue. HRIDAYA’s policy allowed for a refund for workshop cancellations made prior to a specific date, and the user received their refund swiftly after submitting their request online.
• A user mistook an introductory session’s one-time fee as part of their ongoing subscription and contacted HRIDAYA for clarification. After confirming the misunderstanding, the support team promptly processed a refund for the session fee, ensuring the user felt supported and understood.

Tracking your refund status with HRIDAYA is a straightforward process that ensures you stay informed every step of the way. Here are some efficient ways to keep tabs on your refund:

• Email Updates: HRIDAYA sends timely email notifications regarding the status of your refund. Look for emails with subject lines like "Refund Processed" or "Refund Status Update" to stay updated.
• Account Dashboard: Log in to your HRIDAYA account and navigate to the Account Dashboard. Here, you can view your refund status in real-time under the Order History section.
• Billing Section: Within your account settings, check the Billing section for detailed information about your refund. This section will provide you with dates and amounts related to your refund progress.
• Mobile App Notifications: If you have the HRIDAYA mobile app, enable push notifications to receive instant updates about any changes to your refund status.
• Refund Progress Details: HRIDAYA provides specific information regarding the refund progress, including whether it’s been approved, processed, or refunded to your original payment method, which you can find in your order history.
• Customer Support: If you have any questions or need further assistance, don't hesitate to reach out to HRIDAYA's customer support. They can provide personalized updates regarding your refund.