Itās not uncommon for people to overlook billing details until an unexpected charge catches them off guard, such as an automatic renewal of a subscription. This guide aims to provide clarity on how HS Brands International handles refunds, who qualifies for them, and the straightforward steps to request your money back efficiently. By following this guide, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Proof of Purchase: Gather the invoice or receipt from your transaction with HS Brands International, including any membership or service fees.
Account Information: Provide your HS Brands International account username and the email associated with the account.
Transaction ID: Locate the specific transaction ID for the service or product you are seeking a refund for.
Detailed Explanation: Prepare a clear and concise description of the reason for your refund request, including any specific service issues encountered.
Communication Records: Collect all correspondence related to your purchase, such as emails or messages exchanged with customer service about the issue.
Cancellation Confirmation: If applicable, provide any documentation showing a formal cancellation request for the service or membership.
Identity Verification: Have any identification documents ready that may be required to verify your identity as the original purchaser.
Timeframe Awareness: Be aware of the refund policy timeframe to ensure your request is made within the allowable period.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Wire Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HS Brands International
At HS Brands International, users have certain rights regarding their engagement with our services, particularly around financial transactions and billing. Understanding your eligibility for a refund requires familiarity with the nature of our services, which focus on providing quality assurance and brand compliance solutions. Refund scenarios at HS Brands International are typically related to specific account management questions or subscription inquiries. Below are the situations that may qualify for a refund:
Service Inaccessibility: Users may qualify for a refund if they were unable to access the services paid for due to technical issues that affected their ability to use our offerings.
Subscription Misalignment: If a user believes they were charged for a subscription tier that does not align with the services utilized, clarifying subscription status may indicate eligibility for a refund on the difference.
Payment Timing Discrepancies: In scenarios where a payment was processed outside of the expected billing cycle, users might be eligible for a review regarding potential refund considerations.
Project or Service Cancellation: If a user initiated a cancellation of a project or service, and payments were made for services not delivered as per the cancellation timeline, they may qualify for a reimbursement based on that cancellation.
Eligibility for refunds can be determined by reviewing the specific contractual terms of service and billing agreements associated with each account. Users are encouraged to reach out for clarification on their individual circumstances, ensuring a clear understanding of their eligibility rights.
Step-by-Step Process to Request Your HS Brands International Refund Like a Pro
If you purchased through HS Brands International.com:
Visit the HS Brands International website and log into your account.
Navigate to the 'Billing' section found in your account settings.
Locate the 'Transaction History' or 'Subscription Details' section.
Find the specific purchase or subscription that you wish to request a refund for.
Click on the 'Request Refund' button next to the charge.
In the refund request form, include a note mentioning that the subscription renewed without notice.
Submit the request and keep an eye on your email for confirmation or additional instructions.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions' from the options.
Find your subscription for HS Brands International and tap on it.
Scroll down and tap 'Report a Problem'.
Select the reason for your refund request, and mention that the account was unused in the comments.
Complete the request process and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines (menu) in the top left corner.
Select 'Subscriptions' from the menu.
Locate your HS Brands International subscription and tap on it.
Tap 'Cancel Subscription', then follow the prompts to reach the refund option.
In your refund request, emphasize that you didn't use the service during the billing period.
Submit the request and monitor your email for a response.
If you purchased through Roku:
Go to your Roku home screen and navigate to 'Settings'.
Select 'Manage Account'.
Locate the subscriptions listed under your account.
Find the HS Brands International subscription and select it.
Click on 'Cancel Subscription'.
Visit the Roku support website and look for the 'Request a Refund' section.
Fill out the form and state that there was an unexpected renewal to strengthen your case.
Submit your request and keep track of any communication from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to HS Brands International for Refund
Script
Copy
Subject: Refund Request ā HS Brands International Account [Your Email]
Dear HS Brands International Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
You have initiated a refund, but it has not yet been processed. Please allow up to 3 business days for approval.
Processing
The refund is currently being processed by our team.
Your refund is being actively worked on, and you can expect it to be completed within 5 business days.
Refunded
The refund has been approved and completed successfully.
You should see the amount credited back to your original payment method within 3-5 business days.
Partially Refunded
A portion of the refund has been processed, but not the full amount.
You will be receiving a partial credit based on the amount eligible for refund. The remaining balance, if applicable, will follow.
Canceled
The refund request has been canceled by the user or the merchant.
Your refund request is no longer active, and you will need to contact support if you wish to initiate a new one.
Completed
The refund process is fully completed, and all required actions have been taken.
Your refund has been finalized, and no further action is needed on your part.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At HS Brands International, users may occasionally find themselves in scenarios where they need to request refunds due to changes in their service needs or account management. Below are a few realistic situations illustrating how users have successfully navigated the refund process.
After evaluating their ongoing service package, a customer realized they no longer required the full suite of monitoring services. Upon reaching out to HS Brands Internationalās support team for clarification on their subscription details, they successfully initiated a refund for the portion of the services they would no longer be using.
A business client experienced unexpected changes in their operational needs and needed to pause their monthly auditing service. When they contacted HS Brands International to discuss potential adjustments, they were able to receive a prorated refund for the remaining months of their subscription.
A user mistakenly upgraded their subscription tier when they intended to make minor adjustments instead. After contacting customer support to explain their situation, they successfully reverted to their original plan and received a refund for the difference in pricing.
Following a recent expansion of their service area, a client who had initially chosen a limited service package decided to upgrade for broader access. Upon discovering the upgrade was not what they anticipated, they contacted HS Brands International, and customer support assisted them with a refund for the extra charges incurred during that period.
The Easiest Way to Get a HS Brands International Refund
If you're frustrated trying to get a refund from HS Brands Internationalāor if you didn't even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at HS Brands International is straightforward and user-friendly. To ensure you donāt miss any updates on your refund, follow these efficient tips tailored specifically to HS Brands International's systems:
Email Notifications: HS Brands International communicates refund updates via email. Keep an eye on your inbox for messages labeled "Refund Update" or similar. These updates will provide your refund's current status and any necessary actions you may need to take.
Account Dashboard: Log into your HS Brands International account and navigate to your Account Dashboard. This area contains detailed information about your recent transactions, including refunds. Click on the āOrder Historyā section to view specific details.
Billing Section: Within your account settings, the Billing Section offers a comprehensive overview of all financial transactions. Here, you can check the status of your refunds alongside past payments and upcoming charges.
Mobile App Notifications: If you utilize the HS Brands International mobile app, make sure push notifications are enabled. The app will alert you to any changes in your refund status, allowing you to stay updated on the go.
Refund Progress Information: Each refund update from HS Brands International includes vital information such as the approval status, the expected timeline for the refund to process, and any additional documentation required. Thoroughly read each email or app notification to stay informed.
FAQ and Support Resources: For merchants needing further assistance, HS Brands International provides a dedicated FAQ section related to refunds. This can often answer common questions about tracking and procedures. Access this through the help center in your account settings.
FAQ
Refunds for missed cancellation deadlines are typically not provided, as the company adheres to its stated policies regarding cancellation and billing. However, we encourage you to reach out to our customer support team to discuss your specific situation, as they may be able to offer guidance or potential solutions.
Refund processing times can vary depending on the payment method used and the financial institution involved. Typically, refunds are processed within 5 to 10 business days, but it may take additional time for the funds to reflect in your account.
If you see a charge but don't have an active subscription, please reach out to HS Brands International's customer support team for assistance. Provide any relevant transaction details, and they will help you investigate the charge. You can contact them through the support page on their website.
If you're unable to obtain a refund directly from HS Brands International, consider contacting their customer service team again for further assistance. Additionally, you can escalate your inquiry within their support system to explore other options. Reviewing your account details may also help clarify any issues regarding your request.
If HS Brands International refuses to issue a refund, it's advisable to review their refund policy to ensure your request aligns with their guidelines. You may also consider reaching out to their customer support again for clarification or additional information regarding your account details that might help in the resolution process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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