Many users only consider billing matters when an unexpected charge arises, perhaps due to an automatic renewal of a subscription. Understanding how refunds work can be particularly beneficial, especially when it comes to HSBC Home Loans. This guide provides a clear overview of the refund process, detailing who qualifies for refunds and the straightforward steps to request your money back efficiently. Our goal is to make the process as seamless as possible, ensuring you have the support needed to manage your home loan expenses confidently.
What You Should Prepare Before Applying For Refund
Account Information: Your HSBC Home Loans account number and any relevant loan identifiers.
Loan Documentation: Any loan agreement documents, including the original loan application and the terms of service.
Payment History: A detailed statement showing your payment history for the loan, highlighting relevant transactions.
Refund Reason: A clear explanation of the reason for the refund request.
Transaction IDs: Any transaction IDs related to payments made that you are requesting a refund for.
Proof of Payment: Bank statements or receipts showing payments made towards the loan that you want refunded.
Contact Information: A preferred method of contact for follow-up communications regarding your refund request.
Supporting Evidence: Any additional documentation that supports your request, such as correspondence with customer service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Direct Debit
3-5 working days
Bank Transfer
3-5 working days
Online Payment
2-4 working days
Cheque
5-10 working days
Card Payment
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HSBC Home Loans
When engaging with HSBC Home Loans, users have certain rights regarding their loans and potential refund scenarios. Understanding these rights can help ensure users make informed decisions about their financial commitments and manage their accounts effectively.
HSBC Home Loans primarily offers loan products for purchasing or refinancing homes. Refund scenarios related to these services may vary depending on the specific terms of the loan agreements and the nature of additional services or fees associated with the loans.
Loan Processing Fees: Users may inquire about the eligibility for a refund of processing fees if the loan application is withdrawn or denied prior to loan disbursement.
Early Repayment Fees: If the loan agreement includes specific terms regarding early repayments, users might want to verify if fee waivers apply under certain conditions, such as loyalty or refinance circumstances.
Title Insurance Costs: If users pay for title insurance and the purchase does not close, they may investigate whether they are eligible for a refund of those costs.
Appraisal Fees: Users who withdraw their applications before the appraisal process may wish to check the refund policy for any fees paid associated with this service.
Rate Lock Fees: In instances where a loan does not close as per the rate lock agreement, users could evaluate the potential for a refund of any associated fees.
Always refer to your loan agreement for specific policies and procedures regarding refunds, as they may provide additional insights tailored to individual circumstances. For further assistance, contacting HSBC Home Loans directly will provide the most accurate information regarding specific accounts and refund eligibility.
Step-by-Step Process to Request Your HSBC Home Loans Refund Like a Pro
If you purchased through HSBC Home Loans:
Visit the firstms.com website.
Log in to your user account using your credentials.
Navigate to the Account Settings section.
Select Billing Details or Subscription Management.
Locate the Refund Request option.
Fill out the refund request form, ensuring to:
Clearly state the reason for the refund, such as "subscription renewed without prior notice".
Indicate the last payment date and amount.
Emphasize that the account remained unused since the renewal.
Submit the form and take note of any confirmation number.
Check your email for a response regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your HSBC Home Loans subscription.
Select Cancel Subscription if applicable.
Scroll down and tap on Report a Problem.
Choose the recent payment you wish to get a refund for.
Give a brief explanation such as "I wasn't aware of the subscription renewal date" or "This service was not used".
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the profile icon in the top right.
Go to Payments & subscriptions.
Select Subscriptions.
Find your HSBC Home Loans subscription.
Tap Manage, then select Refund (if available).
Follow the prompts, mentioning reasons such as "service not utilized" or "billing occurred without due notice".
Submit the request and keep an eye on your email for communications.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to the My Account page.
Scroll down to Account Info and check your subscriptions.
Select Manage Subscriptions for HSBC Home Loans.
Look for an option related to cancelling subscription or obtaining a refund.
If no refund option is present, look for Contact Us to report an issue with your subscription.
In your message, cite that the subscription was renewed without your informed consent.
Submit your inquiry and await their response in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to HSBC Home Loans for Refund
Script
Copy
Subject: Refund Request – HSBC Home Loans Account [Your Email]
Dear HSBC Home Loans Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find relevant documentation supporting my request.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is not yet processed.
Your funds are not yet available, but you will be updated once processing begins, typically within 5 business days.
Processing
Your refund is currently being reviewed and processed by our team.
This stage may take up to 10 business days. We are actively working on your request.
Refunded
Your refund has been successfully processed.
Funds should appear in your account within 3-5 business days, depending on your bank's processing time.
Partially Refunded
A portion of your requested refund has been processed.
You will receive the refunded amount shortly, with the remaining balance on hold for further review.
Completed
The refund process is fully complete.
All amounts have been settled, and you can view the transaction in your account history.
Canceled
Your refund request has been canceled.
If you believe this was an error, please contact our customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When managing a home loan with HSBC, customers may occasionally encounter situations necessitating a refund. Here are some realistic scenarios where users successfully claimed refunds:
Overpayment on Loan Account: A customer realized they had made an extra payment towards their home loan due to a misunderstanding of their repayment schedule. Upon contacting HSBC, they provided the necessary account details, and the bank promptly refunded the excess payment after verifying the information.
Prepayment Adjustment: A borrower decided to pay off part of their loan earlier than planned, which led to a recalculation of interest due. After noticing an adjustment in the interest that was higher than expected, they contacted customer service, who helped clarify the terms and successfully processed a refund for the difference in interest charged.
Service Fee Waiver: After applying for a loan modification, a user was charged a service fee during the process. Once the modification was successfully approved, they reached out to HSBC to inquire about the fee. The representative confirmed that the charge would be waived due to the successful completion and processed a refund swiftly.
Refund of Escrow Funds: After refinancing their home, a customer noticed that funds held in escrow for property taxes were no longer necessary. By contacting HSBC's loan servicing department, they requested a refund of the remaining escrow balance, which was processed efficiently after validating their request.
The Easiest Way to Get a HSBC Home Loans Refund
If you're frustrated trying to get a refund from HSBC Home Loans—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with HSBC Home Loans is straightforward and efficient when you know where to look. Here are some specific tips to help you stay updated on your refund progress.
Check Your Email Regularly: HSBC Home Loans sends email updates regarding your refund status. Look for emails from notifications@firstms.com that provide important information on the progress of your refund.
Use the HSBC Home Loans Mobile App: Download the HSBC Home Loans app to track your refund status on the go. Navigate to the Transaction History section where you can view the current status of your refund in real-time.
Visit Your Account Dashboard: Log in to your HSBC Home Loans account on the website. In your Account Settings, check the Billing Section to see detailed information about pending refunds and their expected processing times.
Monitor the Order History: Access the Order History tab on your account dashboard. This section displays all transactions, including refunds, and their current statuses.
Track Through In-App Notifications: Enable push notifications in the HSBC Home Loans app to receive instant updates on your refund status. This feature ensures you don't miss important updates.
Contact Customer Support: If you need specific details about your refund, you can reach out to HSBC Home Loans customer support directly through the Help Center on their website or via the app, where agents can provide personalized assistance.
FAQ
If you miss the cancellation deadline for your HSBC Home Loans, it may not be possible to obtain a refund for the period you did not intend to use the service. It's best to review the specific terms and conditions associated with your loan for details. If you have concerns, contacting customer service can provide guidance tailored to your situation.
Refunds for HSBC Home Loans typically take between 3 to 7 business days to process, depending on the payment method used and the financial institutions involved. Once the refund is initiated, it may take additional time for the funds to appear in your account.
If you notice a charge but do not have an active subscription, please first verify your account details and check for any possible overlooked subscriptions. If the charge still appears unclear, contact HSBC Home Loans customer service for assistance in reviewing your account and resolving the matter.
If you're unable to obtain a refund directly from HSBC Home Loans, consider reaching out to their customer service team for further assistance. You might also explore escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any related communications can provide clarity on the next steps.
If HSBC Home Loans refuses to issue a refund, you may want to carefully review their refund policy to ensure all conditions have been met. Additionally, consider reaching out to their customer support again for further clarification on your request, or double-check your account details to confirm the status of your refund.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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