Billing matters often slip under the radar until an unexpected charge catches your attention, such as an automatic subscription renewal. Understanding how refunds operate with HubSpot can be crucial for managing your finances effectively. This guide is designed to walk you through the refund process, clarify eligibility requirements, and provide clear steps to request your money back swiftly and easily. With this information, you can navigate HubSpot's refund system with confidence.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your HubSpot account email address and password handy to access your account details.
Subscription Details: Identify the specific subscription plan you are looking to refund, including the plan name and billing frequency (monthly or annual).
Transaction ID: Locate the transaction ID for the purchase you want to refund, which can be found in your billing statements or HubSpot account.
Date of Purchase: Note the date of the original purchase to ensure you are within any refund time frames set by HubSpot.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as HubSpot typically asks for this information to process your request.
Email Correspondence: Gather any relevant email communications with HubSpot support related to your account or the services in question.
Payment Method: Have details of the payment method used (credit card, PayPal, etc.) that may be needed for the refund transaction.
Service Use Documentation: Compile any usage reports or analytics from HubSpot that illustrate how the service was used, which may support your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-7 working days
Bank Transfer
5-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HubSpot
At HubSpot, users have specific rights regarding their subscriptions and services, particularly when it comes to refunds. Understanding these criteria can help you navigate your account and billing situations effectively. HubSpot generally offers a range of subscription-based services designed to enhance marketing, sales, and customer service capabilities. Given this structure, certain scenarios may qualify for refunds based on individual circumstances.
Here are some situations that could apply for refund eligibility within HubSpot:
Service Downtime: If your HubSpot services experienced significant downtime that impacted your business operations, you may consider inquiring about eligibility for refunds based on the duration and severity of the issue.
Plan Downgrade: If you decided to downgrade your subscription plan and were charged at a higher tier, you might be eligible for a refund for the difference in services, contingent upon the timing of your downgrade request.
Billing Errors: In the event of a billing discrepancy such as incorrect charges that do not reflect your chosen plan or usage, you may reach out for clarification and potential adjustments.
Non-usage of Services: If there was a legitimate reason for not using the services that led to charges, such as business closure or significant operational changes, you may inquire about your eligibility for a refund.
Promotion Terms: If you signed up under a promotional offer that did not properly reflect your billing, you might be eligible for a refund based on those promotional terms.
Your inquiry regarding these eligibility scenarios can provide clarity on your subscription management with HubSpot. It's recommended to review your specific account details and HubSpot's terms of service to ensure an accurate assessment of any refund possibilities.
Step-by-Step Process to Request Your HubSpot Refund Like a Pro
If you purchased through HubSpot.com:
Log in to your HubSpot account.
Navigate to the top right corner and click on your profile picture, then select Account Settings.
In the left sidebar, click on Billing and Subscription.
Locate the section titled Billing History and find the transaction for which you are seeking a refund.
Click on the Request Refund button associated with that transaction.
In the text box provided, clearly state that the subscription renewed without prior notice.
If applicable, mention that your account has been unused during the billing period.
Submit the request and check your email for a confirmation message.
Wait for a response from HubSpot regarding your refund status.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions and find your HubSpot subscription.
Tap on the subscription and scroll to Cancel Subscription to halt future charges.
To request a refund, open the App Store and scroll to the bottom. Tap on Your Account.
Click on Purchased, then find your HubSpot app purchase.
Tap on the Report a Problem link next to the HubSpot transaction.
In the dropdown, select I'd like to request a refund.
In the comment field, emphasize that the subscription renewed without notice and state the subscription remains unused.
Submit your request and wait for feedback from Apple.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) and select Account.
Scroll down to find Purchase History and locate the HubSpot transaction.
Tap on the transaction to open its details.
Press the Report a Problem button.
In the text box, mention that the subscription renewed without notice and highlight that the account was not in use.
Submit your request and check the email linked to your Google account for updates.
If you purchased through Roku:
Navigate to the Roku Home Screen on your device.
Select Streaming Channels from the menu.
Scroll to My Channels and select the HubSpot channel.
Press the Star (*) button on your remote to bring up the options.
Select Manage Subscription.
Find the option to Cancel Subscription to prevent future charges.
To request a refund, go to the Roku website and log in to your account.
Open the Support section and select Contact Us.
Use the contact form to state that the subscription renewed unexpectedly and that the account has been unused.
Submit the form and await a response from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email is the documentation relevant to this request.
I appreciate your prompt attention to this matter and kindly request confirmation within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet approved.
Your refund is being reviewed. Keep an eye out for updates as it may take a few days.
Processing
The refund is currently being processed by our financial team.
Your payment is on its way back to you. This status typically lasts 3-5 business days.
Refunded
The refund has been successfully processed and returned to the original payment method.
You should see the funds back in your account shortly, depending on your bank's processing times.
Partially Refunded
A partial refund has been issued for your order.
You will receive part of your payment back. Check your payment method for the amount refunded.
Completed
The refund process is complete and your account reflects the changes.
You have received your refund, and the transaction is finalized.
Cancelled
The refund request has been canceled and no refund will be issued.
Please contact customer support for further assistance or if you believe this was an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In various situations, users of HubSpot have successfully claimed refunds thanks to their proactive engagement with account management and billing inquiries. Below are some specific scenarios that illustrate these interactions:
Subscription Downgrades: A marketing team decided to downgrade their HubSpot subscription to align with their reduced project load. After the change, they noticed a billing error reflecting the previous tier. Upon contacting customer support for clarification, they received a refund for the difference since the downgrade had not been processed timely.
Overlapping Subscription Plans: A small business owner unintentionally activated a new HubSpot plan while still using an existing one. Once the overlap was identified, the user reached out to HubSpot’s support team, who promptly confirmed the situation and issued a refund for the additional plan that was not required.
Cancelled Add-On Services: After reviewing their needs, a company decided to cancel an add-on service associated with their HubSpot account. They contacted customer service to ensure the add-on was officially removed and requested a refund for the remaining billing period. The support team quickly processed the request, issuing a refund as per the service terms.
Billing Inquiry Related to Payment Frequency: A user misinterpreted their payment terms and believed they were double charged for their HubSpot subscription when, in fact, it was a standardized annual charge. After reaching out for clarification, the billing team not only explained the payment cycle but also adjusted their next billing, providing a partial refund for the confusion as a courtesy.
The Easiest Way to Get a HubSpot Refund
If you're frustrated trying to get a refund from HubSpot—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with HubSpot is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to monitor your refund progress:
Check Your Email Updates: HubSpot sends email notifications regarding your refund status. Keep an eye out for emails with subject lines that include keywords like "Refund Confirmation" or "Refund Update" to stay informed.
Utilize the HubSpot Account Dashboard: Log into your HubSpot account and navigate to the Billing Section. Here, you'll find detailed information about payment history, including any refunds that are processing.
Monitor the Order History: In the Order History section of your HubSpot portal, you can track the status of your refunds. This section provides a timeline of all transactions and their current status.
Explore In-App Notifications: HubSpot provides in-app notifications that alert you to updates on your refund. Be sure to check the notifications bell icon within your account dashboard for real-time updates.
Use the Mobile App: If you're using the HubSpot mobile app, you can easily track your refund status on the go. Navigate to the billing section within the app to see updates on your refund progress.
Receive Detailed Refund Progress Information: HubSpot provides specific updates regarding the stages of your refund. Look for details in your account dashboard, including whether the refund is processing, completed, or if any issues were encountered.
Leverage Support Resources: If you have questions, HubSpot’s support section offers resources and FAQs dedicated to refunds. This can be particularly helpful if you're encountering delays or issues.
FAQ
If you forgot to cancel your HubSpot subscription on time, refunds are typically not issued for billing periods that have already been charged. However, we recommend reaching out to our customer support team, as they may assist you with your specific situation and options regarding your account.
Refunds from HubSpot typically take 5 to 10 business days to process and reflect in your account, depending on your financial institution's policies. Once the refund is initiated, you should receive a confirmation, and it’s advisable to check with your bank for any specific timelines related to your account.
If you see a charge but don’t have an active subscription, first check your HubSpot account for any inactive subscriptions or services you might have forgotten about. If you still believe the charge is incorrect, please contact HubSpot's support team for assistance, providing them with the relevant details of the charge.
If you're unable to secure a refund directly from HubSpot, consider reaching out to customer service again for further assistance. You may also escalate your inquiry within their support system to review your account details and seek additional options. Additionally, checking HubSpot’s knowledge base or community forums may provide insights that can assist you.
If HubSpot refuses to issue a refund, you can start by carefully reviewing their refund policy to ensure your request aligns with their guidelines. Additionally, consider reaching out to their support team again, as a different representative may provide alternative insights or options. Finally, double-check your account details and any service agreements to ensure completeness.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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