How to Get a Hugh and Grace Refund

• Order Number: Have your specific order number handy, which can be found in your confirmation email or account order history.
• Product Details: Identify the product you wish to return, including its name, size, and color, as well as any unique identifiers.
• Proof of Purchase: Ensure you have a copy of your receipt or order confirmation email to validate your transaction.
• Reason for Return: Prepare a clear explanation for why you are requesting a refund, as this will be needed for processing.
• Account Details: Have your account information ready, including the email address associated with your Hugh and Grace account.
• Photos of the Product: Take clear photos of the product if it is damaged or defective, which may be required for verification.
• Shipping Information: Include any relevant shipping information, especially if the item was delivered but not as expected.
• Return Label: Ensure you have the appropriate return label printed, if applicable, to streamline the return process.

*Working days are Monday to Friday, and don't include public holidays.

At Hugh and Grace, understanding user rights regarding refunds is essential to ensure satisfaction with our services. Our diverse offerings include personalized gift items and curated subscription boxes, each with their own unique considerations for eligibility for refunds. We prioritize transparency and customer care, allowing users to navigate their account situations easily.

• Subscription Cancellations: If you cancel your subscription, you may be eligible for a prorated refund based on the remaining period of your service, depending on your cancellation date.
• Product Quality Issues: In the event that you receive a product that is damaged, defective, or not as described, you might qualify for a refund or replacement after reviewing your order details.
• Shipping Delays: If a shipment is delayed beyond the expected delivery timeframe, you could be eligible for a refund on shipping costs, provided you reach out to customer support within a reasonable time frame.
• Purchase Errors: If a purchase is made in error and the item has not yet been processed for shipment, you may be able to qualify for a refund upon contacting our support team promptly.
• Subscription Plan Changes: If you update your subscription plan and experience issues with the new billing cycle, reaching out to customer service might provide options for adjustments or refunds based on your circumstances.

For more specific inquiries about your account and eligibility for a refund, we encourage you to contact our customer support team who can assist in clarifying your situation and ensuring you have the best experience with Hugh and Grace.

At Hugh and Grace, we strive to ensure our users have a seamless experience with their subscriptions and services. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Change Misunderstanding: After upgrading to a higher-tier subscription plan, a user realized they intended to keep their original plan. Once they contacted customer support for clarification, their request to revert to the previous plan was completed efficiently, along with a refund for the upgrade fee.
• Service Catch-Up Request: A user missed several scheduled sessions due to personal reasons and requested a refund for the unused sessions. Upon reviewing the user's account activity and following protocol, the team processed a refund, allowing the user to maintain their commitment without losing value.
• Billing Cycle Review: A customer noticed a billing cycle that didn't align with their expected renewal date for their digital service. After reaching out to customer support to discuss her account settings, she was provided guidance, and her request for a partial refund was honored for the overlapping days.
• Gift Subscription Inquiry: A user purchased a gift subscription for a friend but later found out it wasn't suitable. By contacting our customer service, they were able to initiate a refund for the unused portion of the gift subscription, making it easy for the user to select an alternative gift.

At Hugh and Grace, we understand that tracking your refund status is essential for your peace of mind. Here’s how you can efficiently monitor your refund progress with us:

• Email Updates: Keep an eye out for refund status emails directly from Hugh and Grace. These emails provide timely updates on your refund’s progress. Look for subject lines starting with "Refund Status Update" to find these updates in your inbox.
• Account Dashboard: Log in to your account on our website and navigate to the Order History section. Here, you’ll see a detailed list of your past orders along with their refund statuses. This section provides a real-time overview of where your refund stands.
• In-App Notifications: If you are using the Hugh and Grace mobile app, check the Notifications tab. Important updates regarding your refund will be highlighted there, ensuring you don’t miss any critical information while on the go.
• Order History Filtering: Within your account, utilize the filtering options in the Order History section. You can filter by Refunded status to quickly view which orders have been processed for a refund.
• Billing Section Insights: For more detailed information on your refund, visit the Billing section of your account. This area offers insights into any refunds processed along with their related transactions, giving you comprehensive clarity.
• Customer Support: If ever in doubt, don't hesitate to reach out to our customer support team via the Help Center. Provide your order number, and they can quickly assist you in locating your refund status.