Billing can often be an afterthought for many users until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how Human Improvement's refund process works, who qualifies for refunds, and the simple steps to request your money back efficiently. With clear, friendly instructions, we aim to make the refund experience as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and keep a copy of the order confirmation email you received at the time of purchase.
Transaction ID: Have your unique transaction ID ready, which you can find in your order history or confirmation email.
Account Details: Ensure you have your account username or email associated with your Human Improvement account.
Subscription Information: If you are seeking a refund for a subscription service, note your subscription start date, billing cycle, and next payment date.
Usage Logs: For services that track usage, gather any relevant logs or reports demonstrating your interactions or inactivity.
Refund Reason: Clearly articulate your reason for the refund request, including any specific issues with the product or service.
Proof of Return (if applicable): If you have returned a physical product, provide any tracking information or return receipts.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Human Improvement
At Human Improvement (buyhi.co), we value our users' satisfaction and strive to provide a clear understanding of your rights and eligibility concerning refunds. Our services focus on personalized health and wellness solutions, including subscription-based programs and digital consultations. As with many subscription services, users may encounter situations that could affect their billing and refund eligibility.
Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may be eligible for a refund for the amount charged for that cycle if the charge occurred within the cancellation window.
Service Disruptions: In cases where there are significant service disruptions, users may qualify for a refund if the service was inaccessible for a period that exceeds the standard downtime expectations outlined in our service policy.
Trial Period Issues: Users who signed up for a trial period and believe they were billed incorrectly at the conclusion of that period may be eligible for a refund if they provide evidence that they canceled during the trial.
Billing Errors: If there are discrepancies in the billing amount compared to what was previously agreed upon during sign-up, users may qualify for a refund for the difference.
Account Management Requests: Users seeking clarification on their subscription plan or adjustments to their services may also inquire about potential refunds based on personalized service changes or upgrades that did not meet their expectations.
We encourage users to reach out to our support team to discuss any specific situations that may affect their eligibility for refunds, ensuring we can address your concerns effectively.
Step-by-Step Process to Request Your Human Improvement Refund Like a Pro
If you purchased through Human Improvement.com:
Visit the Human Improvement website at buyhi.co.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Select Memberships & Subscriptions from the menu.
Find the subscription you wish to cancel or refund.
Click on Request Refund.
In the message box, mention that your subscription renewed without prior notice.
Submit your request and wait for a confirmation email regarding your refund.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the subscription associated with Human Improvement.
Tap Cancel Subscription.
Next, open the Apple Support website.
Navigate to the Billing & Subscriptions section.
Choose Request a Refund.
Fill out the form, emphasizing that your subscription was charged unexpectedly.
Submit the form and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find your Human Improvement subscription and tap on it.
Cancel the subscription by selecting Unsubscribe.
Next, navigate back to the Payments & Subscriptions section.
Select Budget & History.
Locate the transaction and click on Request a refund.
Mention that you are requesting a refund due to unexpected renewal.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Your Account in the top menu.
Find the Manage Your Subscriptions section.
Locate the Human Improvement subscription.
Select Cancel Subscription.
Go to the Help section of the Roku website.
Select Billing.
Click on Request a Refund.
In your message, note that the subscription charged was unexpected.
Submit the request and await further instructions via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Human Improvement for Refund
Script
Copy
Subject: Refund Request – Human Improvement Account [Your Email]
Dear Human Improvement Team,
I hope this message finds you well.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount]. Please let me know if you need any additional information, and I have attached relevant documentation for your reference.
I kindly request confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status means your request is in the queue, and you can expect an update within 2-3 business days.
Processing
Your refund is currently being processed by our team.
This means we are working on your request, and you should see the funds returned within 5-7 business days.
Refunded
The full amount has been returned to your original payment method.
This indicates that the refund has been successfully completed, and you will see the amount in your account shortly.
Partially Refunded
A part of your purchase has been refunded, while the remaining amount reflects in your account.
You may want to check your transaction details as only a portion of your original payment has been returned.
Completed
The refund process has been fully executed and closed.
You will no longer need to take any action, and any funds owed have already been returned.
Denied
Your refund request has been reviewed but does not qualify for a refund.
You will receive a notification detailing the reason, and unfortunately, no refund will be processed.
Canceled
Your refund request has been canceled, either by you or our team.
If you initiated this action, no further steps are needed, and the original order remains active.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Human Improvement, our users sometimes face challenges related to account management and subscriptions. Here are a few scenarios that illustrate how users successfully claimed refunds under various circumstances:
Subscription Overlap: A user realized they had mistakenly activated two different subscription plans simultaneously while exploring new features. They contacted customer support to clarify their subscription status and promptly received a refund for the duplicate plan after confirming their desired subscription.
Service Interruption: A member experienced a temporary service interruption during a critical period. After reaching out to support for clarification and expressing their concerns, they received a refund for the month of service affected by the outage.
Account Downgrade: A user decided to downgrade their subscription plan but was unsure of the process. After completing the downgrade, they reached out to support for confirmation on their billing and were refunded the difference for the unused portion of the higher plan they had previously subscribed to.
Plan Change Confusion: A client switched plans midway through their billing cycle but had questions about how this would affect their charges. After discussing their situation with support, they were able to adjust their billing and received a refund reflecting the change in their account.
The Easiest Way to Get a Human Improvement Refund
If you're frustrated trying to get a refund from Human Improvement—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Human Improvement is crucial to ensuring a smooth experience. Here are some specific methods to monitor the progress of your refund:
Email Updates: Keep an eye on your inbox for refund status updates. Human Improvement sends detailed emails whenever there is a change in your refund status, including when it is initiated or completed.
In-App Notifications: If you use the Human Improvement mobile app, check for in-app notifications. You will receive timely alerts about your refund status directly within the app for quick access.
Account Dashboard: Log in to your Human Improvement account and navigate to the Order History section. Here, you can view the latest updates regarding your refund, including the date it was processed and the transaction reference number.
Billing Section: For detailed information, visit the Billing section in your account settings. This area provides insights into all transactions, including pending refunds, giving you a complete overview of your financial interactions.
Customer Support: If you have any questions or require additional information, don’t hesitate to reach out to Human Improvement’s customer support. They can provide real-time updates and assist you in tracking your refund status better.
Refund Progress Indicator: Human Improvement features a Refund Progress Indicator in the account dashboard. This visual tool helps you track where your refund is in the processing stage, so you know when to expect it.
FAQ
Refunds are generally not available for subscriptions that are not canceled before the renewal date. We recommend reviewing our cancellation policy and reaching out to our support team for assistance, as they may be able to help you with your specific situation.
Refunds typically process within 5 to 10 business days after they are initiated. The exact timing can vary depending on your bank or payment provider, so it may take additional time for the funds to reflect in your account. Thank you for your patience during this process.
If you see a charge but don't have an active subscription, please start by checking your account details on our website to verify your subscription status. If you still need assistance, reach out to our customer support through the contact options provided on our site, and they will help you clarify the charge.
If you're unable to secure a refund directly from Human Improvement, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your request within their support system or review your account details to ensure all information is correct and up-to-date. Additionally, checking their help center or FAQ section may provide more insights into available options.
If Human Improvement refuses to issue a refund, it’s advisable to carefully review their refund policy to ensure all criteria were met. You may also consider reaching out to their customer support again for further clarification or assistance. Additionally, checking your account details for any specific conditions that may apply can provide more insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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