How to Get a Human Touch Refund

• Order Number: Locate your original order number from your purchase confirmation email or your Human Touch account.
• Transaction ID: Gather the transaction ID if you made the purchase through a credit card or another payment processor.
• Purchase Receipt: Have a copy of the purchase receipt or invoice that details the item purchased, including date and price.
• Account Information: Access your Human Touch account and ensure your account details are up to date for efficient processing.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, whether it’s a product defect, dissatisfaction, or shipping issues.
• Product Condition: If applicable, ensure the product is in its original packaging and condition, as Human Touch may require this for returns.
• Return Authorization: Check if you need a return authorization number (RMA) from Human Touch before proceeding with the return process.
• Photos: Take clear photos of the product, packaging, and any damage as evidence to support your refund request.

At Human Touch, we value your satisfaction and strive to provide clarity regarding your rights as a customer. As a provider of innovative massage chairs and wellness products, our mission is to ensure that you find products that meet your needs, while also offering support for any questions related to your purchase. Understanding refund eligibility can help you navigate your account or order situations more effectively.

Refund eligibility may apply in specific scenarios related to your product purchases or account management. Here are some situations that may qualify for refunds:

• Defective or Damaged Products: If your purchased product arrives defective or has significant shipping damage, you may be eligible for a refund or replacement. It’s important to report this within a designated time frame to ensure timely resolution.
• Unsatisfactory Performance: In instances where a product does not perform as described, you may initiate a return and request a refund, provided it's within the return policy guidelines.
• Order Cancellations: If you decide to cancel an order before it has shipped, you may qualify for a full refund. Timely communication regarding your order status is essential.
• Return Policy Compliance: For products returned within the specified return window and in accordance with our return policy, you might receive a refund upon successful processing of the returned item.
• Subscription Services Clarifications: If you subscribe to any Human Touch services and wish to cancel, you may inquire about the refund process based on your subscription cycle.

If you have specific questions regarding your eligibility for a refund or need assistance with your account, we recommend reaching out to our customer service team for personalized support.

At Human Touch, we understand that customers may occasionally need assistance with their purchases. Below are some scenarios illustrating how our clients successfully claimed refunds in various situations:

• Subscription Adjustment: A user realized they wanted to switch from a premium subscription to a basic one after encountering unexpected personal expenses. They reached out to customer support, who promptly assisted them with the adjustment and processed a refund for the difference in subscription fees.
• Product Return: A customer received their Human Touch massage chair but found it did not fit well in their living space as expected. They initiated a return process via our online platform, and after successfully returning the chair, they received their refund within a few days, satisfied with the seamless experience.
• Promotional Code Issue: A customer attempted to use a promotional code during checkout for a new product but faced a technical glitch. After contacting customer service, they were guided on how to properly apply the code and were granted a partial refund reflecting the discount for their initial purchase.
• Order Delivery Delay: A user experienced an unexpected delay in the delivery of their wellness device, which they needed for a gift occasion. They contacted Human Touch support, who not only provided updates on the shipment but also offered a refund for shipping costs as a gesture of goodwill, ensuring the customer felt valued.

Tracking your refund status with Human Touch is straightforward and designed to keep you informed every step of the way. Here are efficient ways to track your refund:

• Email Updates: Look for emails from Human Touch regarding your refund status. These messages will provide detailed updates at key points in the refund process, including when your request has been received and when funds are processed.
• Account Dashboard: Log into your Human Touch account and navigate to the Order History section. Here, you will find the status of your refund, including any notes from customer service regarding your request.
• Mobile App Notifications: If you’re using the Human Touch mobile app, enable notifications to receive real-time updates about your refund status directly on your device. You can also check under the Billing section of the app for specifics.
• Detailed Progress Information: Human Touch provides insights into the refund timeline, such as when the refund was initiated and an estimated completion date. This information is visible in your account settings and order history.
• Customer Support: If you have additional questions, feel free to reach out through the Human Touch customer support channel. They can provide more specific details about your refund status if needed.