How to Get a Hyperice Refund

• Order Number: Locate your unique order number from the email confirmation or your Hyperice account purchase history.
• Invoice/Receipt: Prepare a copy of your invoice or receipt, showing the purchase details and date.
• Return Authorization: If applicable, request and obtain a return authorization from Hyperice before sending any products back.
• Product Condition: Ensure the product is in its original condition and packaging, and document any visible defects if relevant.
• Account Information: Have your Hyperice account credentials handy, as you may need to log in for account verification.
• Refund Reason: Be ready to provide a clear reason for requesting the refund, whether it's due to dissatisfaction, defects, or the product not meeting expectations.
• Payment Method Details: Keep your payment method details (e.g., debit/credit card or PayPal information) available for the refund process.
• Contact Information: Ensure your email and phone number are updated in your Hyperice account for any follow-up communication.

At Hyperice, users are provided with specific rights regarding refunds based on the nature of the products and services offered. As a company specializing in high-quality recovery and movement enhancement technologies, Hyperice aims to ensure a positive experience with all purchases. Refund eligibility is determined by several factors, including the type of product purchased, the condition of the item, and the timing of the request.

• Product Satisfaction: If a user is not completely satisfied with their purchase of any physical Hyperice device, they may qualify for a refund if the request is made within 30 days of receiving the product. The item should be returned in its original packaging and in good condition.
• Damaged or Defective Products: In the event that a product arrives damaged or is found to be defective, users may be eligible for a refund or exchange. Documentation of the issue may be required to facilitate the return process.
• Subscription Services: For users enrolled in any of Hyperice's subscription plans, eligibility for refunds may apply based on the terms of the subscription. If a user decides to cancel their subscription, they might inquire about potential refunds for any unused portion in accordance with the subscription guidelines.
• Promotional Considerations: Users who purchase items during promotional events may have specific conditions related to the refund policy, which could differ from standard purchase policies. Details related to promotional offers should be reviewed on a case-by-case basis.

For any queries regarding eligibility for refunds, users are encouraged to reach out directly to Hyperice’s customer service for detailed guidance tailored to their specific situation.

At Hyperice, customers occasionally find themselves in situations where they seek clarity or adjustments regarding their orders or subscriptions. Here are some real user scenarios showcasing how refunds were successfully claimed:

• Product Damage During Shipping: A customer received a Hypervolt massage device with visible damage upon delivery. After reaching out to customer service with photos of the product, they were promptly assisted in filing a claim for the damaged item, leading to a successful request for a full refund.
• Subscription Change Error: A user accidentally upgraded their Hyperice subscription plan while exploring different features. Realizing the mistake shortly after, they contacted customer support and explained the situation. The team efficiently reverted the subscription to its original plan and processed a refund for the difference in charges.
• Return Policy Request: After trying out the Vyper 2.0, a user decided it wasn’t a good fit for their needs. They initiated a return through the online portal, and once the product was received by Hyperice, they were notified of the successful refund to their original payment method.
• Billing Clarification: A long-time subscriber questioned an unexpected charge on their account. Upon reaching out to Hyperice support, they were informed of an unintentional billing for a service that was meant to be included in their plan. After reviewing the details, the support team issued a full refund for the charge.

Tracking your refund status with Hyperice is streamlined and user-friendly, allowing you to stay updated on the progress of your return with ease. Here’s how to do it efficiently:

• Check Your Email: After initiating a refund, keep an eye on your email inbox. Hyperice sends out updates regarding the status of your refund process, including notifications when your return is received and when the refund is processed.
• Use the Hyperice App: If you’ve made your purchase through the Hyperice mobile app, you can check your refund status directly within the app. Navigate to the 'Orders' section to view the details of your transaction and any updates on your refund.
• Visit Your Account Dashboard: Log into your Hyperice account on the website, and go to the 'Order History' section. Here, you can see the status of your refund alongside information about the original purchase and any pending updates.
• Billing Section Insights: In your account settings, the 'Billing' section may provide additional information regarding the refund process, including expected timelines and any necessary steps to take if there are delays.
• Customer Support: If you need further assistance, Hyperice’s customer support team is available to provide updates on your refund. You can reach them via the support section on their website, where you can submit a query related to your refund status.