How to Get a Jacques Marie Mage Refund

• Order Confirmation Email: Ensure you have the email confirmation for your order, which contains the order number and details of your purchase.
• Proof of Purchase: Gather receipts or payment confirmations that show the transaction occurred through the official Jacques Marie Mage website.
• Product Condition: Inspect the item for its condition; refunds may require the item to be in 'like new' condition, with all tags and packaging included.
• Return Request Form: Complete any necessary return forms provided during the order process or available on Jacques Marie Mage’s website.
• Photos of the Item: Take clear photos of the product to document its condition, especially if the refund is due to issues or defects.
• Transaction ID: Note your transaction ID for any correspondence, which will help speed up the refund process.
• Customer Account Details: Log into your Jacques Marie Mage account to retrieve details related to your purchase, which may be required for the refund process.
• Reason for Return: Prepare a clear and concise explanation for why you are requesting the refund, as this may be needed for processing.
• Preferred Refund Method: Decide how you would prefer the refund to be issued (original payment method, store credit, etc.), as this may be requested during the process.

*Working days are Monday to Friday, and don't include public holidays.

At Jacques Marie Mage, our commitment is to providing exceptional eyewear and a superior shopping experience. Users are encouraged to understand their rights regarding refunds, which may apply in specific circumstances related to product purchases.

Eligibility for a refund generally pertains to the following scenarios:

• Defective or Damaged Products: If a customer receives eyewear that is defective or damaged upon delivery, they may qualify for a refund or exchange. It is recommended to document any issues with photographs and contact customer service promptly.
• Incorrect Orders: If the product received does not match what was ordered, such as an incorrect style or model, customers may be eligible for a refund or exchange. Customers should review their orders carefully upon receipt.
• Product Returns: Jacques Marie Mage typically accepts returns for unworn eyewear within a specified return window. Customers wishing to initiate a return should check the specific guidelines regarding the condition of the product and the time frame for returns.
• Customization Issues: For made-to-order or customized designs, customers may be eligible for consideration if there are issues related to the customization details initially agreed upon during the order process.

For any specific questions regarding eligibility for refunds or to clarify the return process, customers are encouraged to reach out to Jacques Marie Mage's customer service team for assistance.

At Jacques Marie Mage, customers experience premium eyewear and bespoke services. Throughout their interactions with the brand, there are times when users successfully navigate the refund process due to various situations:

• Incorrect Prescription Lens: A customer ordered a pair of custom sunglasses but received lenses with an incorrect prescription. Upon contacting customer service with a clear explanation, the user was guided through the return process and received a refund to choose a new pair with the correct specifications.
• Order Delay: After placing an order for a limited edition frame, a customer faced an unexpected shipping delay. Noticing this, they reached out to Jacques Marie Mage for clarification and were informed that they could opt for a refund if the issue persisted. Following their request, the customer successfully received a full refund due to the delay.
• Style Mismatch: A customer purchased a pair of eyeglasses that didn't align with their personal style upon arrival. Understanding the brand's generous return policy, they initiated a return within the allowed timeframe. Upon receipt of the returned item, a prompt refund was issued, allowing the customer to explore other styles.
• Size Concerns: After receiving a pair of eyewear, a customer found that the fit was not as expected. They used the straightforward size guide on the website to exchange the product. The customer service team facilitated the exchange process efficiently, and when the preferred size was out of stock, a full refund was issued promptly, allowing the customer to shop for something else.

If you’ve recently returned an item to Jacques Marie Mage and are looking to track your refund status efficiently, follow these steps to stay updated on your progress.

• Email Notifications: Jacques Marie Mage sends email updates regarding your refund. Keep an eye on your inbox for messages confirming the status of your return and when your refund will be processed.
• Account Dashboard: Log into your Jacques Marie Mage account and visit the Order History section. Here, you can find detailed information about your order, including its return status and any refunds that have been initiated.
• Billing Section: Within your account settings, navigate to the Billing section. This area provides insights into your payment methods and will show any pending refunds alongside their statuses.
• Refund Progress Updates: When tracking your refund, you might see updates that indicate whether your return has been received by the warehouse and if it’s pending review or processing. This information helps you understand where your refund stands.
• Mobile App Notifications: If you use the Jacques Marie Mage mobile app, ensure that notifications are enabled. You may receive timely updates related to your refund straight to your device, aiding in quick tracking.