Billing considerations often take a backseat until an unexpected charge catches users off guard, such as an automatic subscription renewal. This guide aims to demystify the JetBrains refund process, outlining who is eligible for a refund and providing step-by-step instructions to request your money back swiftly. Whether you need assistance with a recent charge or simply want to understand your options, we're here to help you navigate the process with ease.
What You Should Prepare Before Applying For Refund
JetBrains Account Details: Ensure you have your JetBrains account email and password ready.
Transaction ID: Locate the transaction ID from your purchase confirmation email or your JetBrains account.
Purchase Date: Have the date of your software purchase readily available.
Proof of Purchase: Gather the purchase receipt or invoice that details the software bought.
Reason for Refund: Clearly outline your reason for requesting a refund, as this may be required during the application process.
Version of Software: Note the version of the JetBrains product you are requesting a refund for, including any relevant updates.
Installed Licenses: Check if there are any licenses currently installed that may need to be uninstalled before the refund.
Subscription Status: If applicable, check the status of your subscription and whether you are within JetBrains' refund policy timeframe.
Contact Information: Prepare to provide any additional contact details that may be necessary for JetBrains support.
Compatibility Issues: If your refund request is due to compatibility issues, prepare any documentation that shows the problems encountered while using their products.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-7 working days
Bank Transfer
7-14 working days
WebMoney
3-5 working days
Yandex.Money
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from JetBrains
JetBrains offers a variety of subscription-based software products designed to enhance developer productivity. Understanding your rights and eligibility for refunds is important, especially when it comes to managing your subscription and account settings. Refund policies can vary based on the specific product you are using and your subscription status. Below are some circumstances under which you might be eligible for a refund:
Accidental Purchases: If you mistakenly purchased a subscription or product that you did not intend to buy, you may qualify for a refund if you contact JetBrains support within their designated refund timeline.
Product Changes: If you purchased a product and it does not meet your needs, or if it does not function as advertised, you might be eligible for a refund after reviewing the specific product policy.
Trial Periods: If you signed up for a trial subscription and later opted to purchase a full subscription but decided against it within the trial period, it may be possible to request a refund for the full purchase, provided the request aligns with JetBrains' policies.
Subscription Downgrades: If you opted for a subscription downgrade, and noticed a billing discrepancy during the transition period, there might be grounds for a refund based on the timing of your change.
Billing Errors: If you observe any discrepancies in the amount billed for your subscription, you may reach out for clarification and potential adjustments, which could include refunds.
Always ensure you review the specific terms associated with your subscription, as eligibility criteria can vary based on the product and service provisions from JetBrains.
Step-by-Step Process to Request Your JetBrains Refund Like a Pro
Navigate to the Account section from the top menu.
Click on Subscriptions to view your active memberships.
Locate the subscription you wish to refund and select Manage.
Click on Request Refund at the bottom of the page.
In the message box, mention that the subscription renewed unexpectedly and that your account has not been used since the renewal.
Submit your request and wait for the confirmation email regarding your refund.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find the JetBrains subscription you want to refund and tap it.
Scroll down and tap on Report a Problem.
Choose Product Issues and select Request Refund.
In your message, state that the renewal occurred without prior notice and that the subscription was not utilized after the last charge.
Complete the report and wait for a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Go to Account and select Purchase History.
Find the JetBrains subscription in your purchase history.
Tap on the subscription and then Refund.
In the feedback section, mention that the subscription renewed without any notification and that the account was not in use during this time.
Submit the request and monitor your email for confirmation.
If you purchased through Roku:
Visit my.roku.com and sign in to your Roku account.
Select Manage Account from the menu.
Scroll down to see your Active Subscriptions.
Locate the JetBrains subscription you want to refund, then click Manage Subscription.
Select Cancel Subscription and proceed with the cancellation.
Go to the Contact Us section on the Roku website.
Choose Billing and request support for a refund.
When messaging, specify that the subscription renewed without notice and your account has had no activity since then.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding the billing situation, [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review.
Please confirm receipt of this request and your response within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting review.
You will be notified once the review process is completed; typically takes 1-2 business days.
Processing
Your refund is currently being processed.
This means that your refund is in the final stages and should be completed shortly; expect it within 3-5 business days.
Refunded
The refund has been completed successfully.
The amount has been returned to your original payment method. Please check your transaction history for confirmation.
Partially Refunded
A portion of your refund has been processed.
You will receive a specific amount back, which will reflect in your payment method shortly.
Completed
The refund process is fully finalized.
Your refund is successfully resolved; there are no further actions needed from your side.
Canceled
Your refund request has been canceled.
This could be due to various reasons; if you believe this is an error, please contact support to inquire further.
Real User Scenarios: When and How Refunds Were Successfully Claimed
JetBrains offers powerful development tools and subscription services that require careful account management. Users sometimes find themselves in situations where a refund is necessary due to changes in their development needs or subscription preferences. Here are a few real user scenarios where refunds were successfully claimed:
Subscription Downgrade: A user recently decided to downgrade from a yearly All Products Pack to a single product subscription. Upon confirming the downgrade through their account settings, they realized that the payment for the higher plan was still processed. After contacting customer support, they received a refund for the difference.
Trial Extension Request: A software developer initially signed up for a free trial of JetBrains’ IntelliJ IDEA, but due to unexpected project delays, they couldn’t fully utilize it within the trial period. They reached out to JetBrains support to explain their situation and successfully obtained a refund after requesting an extension, allowing them to restart their exploration of the tool later.
Product Upgrade Mistake: An individual mistakenly upgraded their version of PyCharm while intending to keep the existing setup. After realizing the error, they contacted customer support within the grace period. JetBrains support was able to process a refund for the purchase and helped the user revert to their previous version.
Student License Adjustment: A university student who had recently secured a paid internship was unable to continue using their student license. They reached out to JetBrains to clarify their eligibility and, upon verification, requested a refund for the license fee paid just before the internship started. The refund was promptly processed, acknowledging the change in their circumstances.
The Easiest Way to Get a JetBrains Refund
If you're frustrated trying to get a refund from JetBrains—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with JetBrains can be done efficiently if you know where to look and what to expect. Here are some specific tips to help you stay updated on your refund process:
Email Notifications: JetBrains sends email updates whenever there is a change in the status of your refund request. Keep an eye on your inbox (and spam folder) for messages detailing the progress or completion of your refund.
Account Dashboard: Log into your JetBrains account and navigate to the Account Dashboard. Here, you can view your order history, including any refund requests and their current status.
Order History Section: Within the Account Dashboard, visit the Order History section. This area provides detailed information on your purchases, including any pending refunds and their respective timelines.
Billing & Payments: Check the Billing section of your account for updates related to your refund status. This section provides insights into transactions and can indicate if a refund has been processed.
Mobile App Updates: If you have the JetBrains mobile app installed, you can receive push notifications regarding your refund status. Ensure notifications are enabled for timely updates.
Support Contact: If you're unable to find satisfactory information, do not hesitate to contact JetBrains support directly through their Support Center. They can provide detailed insight into your refund situation.
FAQ
If you forgot to cancel your JetBrains subscription on time, it's important to review their refund policy. Generally, refunds are issued at their discretion, so it's recommended to contact their support team directly to discuss your specific situation. They may be able to assist you based on the circumstances of your request.
Refund processing times can vary depending on the payment method used. Generally, it may take between 5 to 10 business days for the refund to appear in your account once it has been processed. However, please check with your financial institution for specific details regarding their processing times.
If you see a charge but don't have an active subscription, please start by checking your JetBrains account for any inactive subscriptions or trial periods that may have transitioned to a paid plan. If you still have questions, contact JetBrains support with your purchase details to investigate the matter further.
If you are unable to obtain a refund directly from JetBrains, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and previous communications might provide further context to facilitate the process.
If JetBrains refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the conditions that apply. Additionally, consider reaching out to JetBrains support again to discuss your situation, as they may offer further clarification or assistance. It's also a good idea to verify your account details and any applicable purchase information to support your inquiry.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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