Billing details often take a backseat in our minds until we encounter an unexpected charge, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process at Jeunesse Aesthetic, providing clear information on eligibility and outlining the steps to request a refund quickly and easily. Whether you’re new to their services or a returning customer, we aim to make your experience as smooth and straightforward as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the confirmation email received after your purchase, which contains your unique order number and transaction details.
Service Receipt: Keep the receipt provided after your treatment or service, which should detail the specific service rendered and date of service.
Transaction ID: Locate the transaction ID from your payment confirmation, as this will be necessary for tracking your refund request.
Before and After Photos: If applicable, compile any before and after photos related to the treatment to support your refund claim.
Client Consultation Notes: Review any consultation notes or agreements provided during your initial booking, which may clarify service expectations.
Proof of Communication: Document any correspondence related to your service, including emails or messages discussing your treatment or refund inquiry.
Membership Account Details: If you're part of a membership program, prepare your account details for reference, including your membership number and login information.
Refund Request Form: Fill out any required refund request forms provided on the Jeunesse Aesthetic website or during your visit.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Visa
3-5 working days
Mastercard
3-5 working days
American Express
3-7 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Jeunesse Aesthetic
At Jeunesse Aesthetic, users are provided with clear guidelines regarding eligibility for refunds, reflective of the nature of our services and products offered. Understanding your rights in the context of your experience can assist in addressing any billing inquiries or account management questions you may have.
Service Cancellations: If you decide to cancel a service appointment, you may qualify for a refund if the cancellation is made within the specified notice period outlined in our cancellation policy.
Product Returns: Users who purchase skincare products may be eligible for a refund if the product is unopened and returned within a specified timeframe from the date of purchase. It’s important to consult our return policy for specific details.
Unsatisfactory Service: If there are concerns regarding the quality of a service provided, users might consider reaching out to our customer support team to discuss their experience and explore potential options for compensation.
Membership Inquiries: Members who are unsure of their membership benefits or fees may inquire about the terms of their subscription, which can clarify eligibility for any refunds related to service dues.
Promotional Offers: Users who have availed of promotional services that did not meet the advertised conditions may reach out to inquire about potential eligibility for a refund or credit.
We encourage users to review their account details and service agreements for specific eligibility criteria, as these may vary by individual circumstances and account status.
Step-by-Step Process to Request Your Jeunesse Aesthetic Refund Like a Pro
If you purchased through jeunessespa.ca:
Visit the Jeunesse Aesthetic website and log into your account.
Navigate to the Account Settings section.
Click on Billing History to find the transaction you wish to refund.
Select the transaction, then click on Request Refund.
In the message box, mention that the subscription renewed without notice and emphasize that the account was not used.
Submit the request and wait for a confirmation email regarding your refund.
Keep an eye on your email for any updates or further instructions from customer service.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen, then select Subscriptions.
Find the Jeunesse Aesthetic subscription and tap on it.
Select Cancel Subscription at the bottom if you haven't already.
Go to the App Store and navigate to your account.
Scroll down and tap on Purchased, then find the subscription.
Tap on Report a Problem next to the charge.
Choose the reason as Item didn't work as expected and note that the subscription renewed without proper notice.
Submit the request and await confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap your profile icon in the top right corner.
Select Payments & subscriptions then Subscriptions.
Find the Jeunesse Aesthetic subscription and tap on it.
Select Cancel Subscription if necessary.
Go back to Payments & subscriptions, then tap on Purchase History.
Locate the transaction and tap on it.
Select Request a refund, and then choose the option However, I didn’t intend to renew my subscription.
Explain briefly that the subscription renewed without notice in the comments and submit the request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to the Manage account section.
Select Subscriptions from the menu.
Find the Jeunesse Aesthetic subscription and click on Cancel Subscription.
Go to the Help section on the Roku website.
Fill out the Contact Us form, detailing that the subscription renewed unexpectedly.
Request a refund by stating clearly that the account was unused.
Submit the form and check your email for a response from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to bring to your attention a billing situation. [describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are any relevant documentation for your review.
Could you please confirm the receipt of this request and provide an update within 3-5 business days?
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This status indicates that your request is under review and may take up to 3 business days to process.
Processing
Your refund is being processed.
Funds should be returned to your original method of payment within 5-7 business days.
Refunded
Your refund has been successfully completed.
You should see the credited amount in your account. Please check your statement.
Partially Refunded
A portion of your original payment has been refunded.
This may occur if only part of the service was returned or canceled; the remaining balance will remain on your account.
Completed
The refund process is finished, and the status is settled.
No further action is required on your part; you’re all set!
Canceled
Your refund request has been canceled.
This may happen if you opted to keep the service or didn’t meet the return policy terms.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Jeunesse Aesthetic, customers occasionally find themselves in situations where they require clarifications or adjustments regarding their services. Here are some real user scenarios where clients successfully claimed refunds:
Service Timing Conflicts: A client scheduled a facial treatment but had to cancel last minute due to a personal emergency. After contacting Jeunesse Aesthetic to explain the situation, they received a full refund for the missed appointment, as it was within the cancellation policy timeframe.
Product Mismatch: A customer ordered a specific skin care set online but received the wrong product due to a clerical error. Upon reaching out to customer service with their order details, the team promptly processed a refund for the incorrect product and arranged for the correct items to be sent out.
Subscription Change: A client initially signed up for a monthly skincare subscription service. After realizing they preferred a different package, they contacted Jeunesse Aesthetic to switch their subscription. The team assisted with the transition and issued a refund for the remaining balance of the previous package to ensure a smooth changeover.
Membership Inquiries: A loyal client noticed an unexpected charge for a membership renewal they thought they had cancelled. They reached out to confirm their membership status, and after reviewing the account, Jeunesse Aesthetic processed a refund to the client for the renewal, clarifying the terms of renewal along the way.
The Easiest Way to Get a Jeunesse Aesthetic Refund
If you're frustrated trying to get a refund from Jeunesse Aesthetic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Jeunesse Aesthetic, we understand that tracking your refund status is crucial for our clients. Here’s how you can efficiently monitor your refund throughout the process:
Check Your Email: After initiating a refund, keep an eye on your inbox. We send detailed updates on your refund status via email. Look for the subject line "Refund Update" to stay informed.
Access the Client Dashboard: Log into your account on jeunessespa.ca. Navigate to the Order History section. Here, you can view your recent orders, including their refund statuses.
Billing Section Insights: For a more detailed view, go to the Billing section in your account settings. This area includes specific notes regarding the refund process, including the reason for delays if applicable.
Utilize the Mobile App: If you're using our Jeunesse Aesthetic mobile app, tracking your refund is just a few taps away. Go to the Orders tab to see real-time updates on your refund status.
Live Chat Support: If you need immediate assistance or have questions regarding your refund, our customer support team is available via live chat on our website. This is a quick way to get detailed information directly from our staff.
Follow Up on Notifications: We sometimes send in-app notifications regarding your refund process. Ensure notifications are enabled on your app to stay updated with any delays or confirmations.
FAQ
If you forgot to cancel your appointment on time, our refund policy typically does not allow for refunds due to missed cancellations. We recommend reaching out to our customer service team to discuss your specific situation, as they may be able to provide assistance or offer alternative solutions.
Refunds typically take 5 to 7 business days to process once initiated. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. We appreciate your patience as we ensure your refund is processed smoothly.
If you notice a charge but do not have an active subscription, please first verify your account details to ensure there aren't any missed subscriptions or services. If everything appears correct, contact our customer support team through the website for assistance in resolving the issue.
If you are unable to obtain a refund directly from Jeunesse Aesthetic, consider reaching out to customer service again for further clarification or assistance. You may also explore escalating your request within their support system for additional options. Additionally, reviewing your account details and history could provide insight into any next steps you can take.
If Jeunesse Aesthetic refuses to issue a refund, it may be helpful to review their refund policy in detail to understand the specific terms and conditions that apply. You could also consider reaching out to their customer support team again for clarification on your request. Additionally, double-check your account details to ensure all information is correct and up to date.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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