How to Get a Jiffy Refund

• Order Confirmation Email: Retrieve the email that confirms your service order, including details like the service requested and date.
• Transaction ID: Locate the specific transaction ID associated with your payment for quick reference.
• Account Information: Have your Jiffy account details ready, including the registered email and phone number for verification purposes.
• Service Details: Document the specific service you ordered, its scheduled time, and the provider's name if applicable.
• Communication Records: Gather any previous correspondence with Jiffy regarding the service, including chat logs, emails, or ticket numbers for reference.
• Reason for Refund: Prepare a concise explanation of why you are requesting the refund, including any relevant issues encountered during the service.
• Payment Method Details: Ensure you have your credit card or payment service details used for the transaction available, as it's needed for processing the refund.
• Photos or Evidence: If applicable, collect any photos or documentation that back up your claim for a refund, such as screenshots of service issues or poor service quality.

*Working days are Monday to Friday, and don't include public holidays.

At Jiffy, we strive to provide high-quality on-demand services tailored to your needs. While we work hard to ensure customer satisfaction, there are specific circumstances in which users may qualify for a refund. Understanding these situations can help clarify your rights and eligibility.

• Canceled Appointments: If you cancel a service at least 24 hours in advance, you may be eligible for a full refund. However, cancellations made less than 24 hours before the scheduled appointment may not qualify for a refund.
• Service Issues: If a service was not delivered as described, for example, if the service provider did not fulfill the scope of work agreed upon, you may have grounds for requesting a refund.
• Non-Arrival: Should a service provider fail to arrive at the scheduled time without prior communication, you may be eligible for a refund.
• Promotional Offers: If you have used a promotional code that did not apply properly at the time of billing, you might qualify for a refund or adjustment corresponding to that promotional offer.
• Billing Errors: In the event of an unexpected charge on your account that doesn’t align with your service usage, clarifications may lead to eligibility for a refund.

We encourage you to review your service history and the circumstances surrounding your interaction with Jiffy to determine your eligibility for a refund. For any specific inquiries, please reach out to our support team for assistance.

At Jiffy, we understand that sometimes circumstances change and users may need to address their accounts or services. Here are a few scenarios where users successfully claimed refunds:

• Service Interruption: A user experienced a temporary service disruption during a scheduled cleaning appointment due to unforeseen circumstances. After contacting Jiffy support to explain the situation, they received a prompt refund for the service that was disrupted.
• Miscommunication on Appointment Schedule: A customer mistakenly booked a service for a date that was not available. Upon realizing the error, they reached out to Jiffy for assistance. The support team was able to assist in rescheduling the appointment and issued a refund for the initial charge, ensuring the customer felt valued.
• Subscription Plan Downgrade: After trying out a premium subscription, a user decided to downgrade to a regular plan. They reached out to Jiffy's customer service to clarify the refund policy regarding the difference in price. After the adjustment was confirmed, the user received a refund for the remaining balance of the premium plan.
• Billing Clarification Following Update: A customer noticed a change in their billing statement after updating their service preferences. Confused, they contacted Jiffy support for clarification and were guided through the updates made. The team identified an error on the billing cycle and promptly processed a refund for the discrepancy.

Tracking your refund status with Jiffy is straightforward if you know where to look. Here are the most efficient methods to stay updated on your refund:

• Email Notifications: Jiffy sends out email updates regarding the status of your refund. Look for emails titled "Refund Process Initiated" or "Refund Completed" to stay informed.
• In-App Notifications: If you have the Jiffy mobile app, you can receive real-time notifications about your refund. Make sure your app notifications are enabled to get instant updates.
• Account Dashboard: Log into your Jiffy account and navigate to the "Billing" section. Here, you’ll find a detailed overview of your refund status, including any notes from customer support.
• Order History: Your order history contains information about each transaction, including refunds. Check the specific order you’re inquiring about to see if a refund has been processed and its current status.
• Refund Progress Information: Jiffy provides updates on the stages of your refund, such as "Pending," "Approved," or "Refunded." This information helps you understand where your refund stands in the process.
• Merchant-Specific Tool: If you are a merchant using Jiffy, you can access specialized tools in the Merchant Dashboard to track refunds related to your services. This can give you insights that regular users do not have access to.