How to Get a JILANI GROUP Refund

• Order Confirmation Email - Ensure you have the original order confirmation email that includes your transaction details.
• Transaction ID - Locate the transaction ID associated with your purchase, which is required for processing your refund.
• Account Information - Be ready to provide your account details used on jilanigroup.com, including your registered email address.
• Proof of Payment - Maintain a record of the payment method used, like a bank statement or PayPal confirmation, as this may be needed for verification.
• Product/Sample Evidence - If applicable, gather photographs or descriptions of the product/samples received that illustrate the return issue.
• Previous Communication - Compile any previous communication regarding the refund request, such as chat logs or emails with their customer support.
• Reason for Return - Clearly outline the reason for the refund, as JILANI GROUP may require a detailed explanation.
• Refund Policy Reference - Familiarize yourself with JILANI GROUP’s refund policy guidelines to ensure your claim aligns with their terms.

*Working days are Monday to Friday, and don't include public holidays.

At JILANI GROUP, we are committed to ensuring that our users have a clear understanding of their rights regarding services and products. Eligibility for refunds is determined based on specific circumstances related to user account situations and service usage. Here, we outline the relevant scenarios where users may qualify for a refund.

• Subscription Cancellation: If a user wishes to cancel their subscription and has completed the cancellation process prior to the next billing cycle, they may be eligible for a refund for any unused services associated with that billing period.
• Service Disruption: In cases where users experience significant and documented disruptions in service that impede access to the products or services promised, they might be eligible for a prorated refund for the period affected.
• Product Return Policy: If a physical product purchased from JILANI GROUP is found to be defective or not as described, users may qualify for a refund based on the return policy in place, provided that the product is returned within the specified timeframe.
• Billing Inquiries: Users who have questions about specific charges that appear on their accounts are encouraged to reach out for clarification. Depending on the nature of these inquiries, there might be circumstances that could lead to adjustments or refunds.
• Promotional Offers: Users who did not receive the benefits of a promotional offer due to technical issues may qualify for a refund or credit based on the promotional terms that were applied at the time of purchase.

It is important for users to refer to the specific terms and conditions outlined by JILANI GROUP to understand their eligibility fully. Should you have any questions or require assistance regarding your account, please do not hesitate to contact our support team for further guidance.

At JILANI GROUP, we understand that sometimes situations arise where our clients may need to request a refund. Here are some real user scenarios that showcase how refunds were successfully claimed:

• Subscription Model Adjustment: A customer realized they had selected an annual subscription to our service instead of the monthly plan they intended. After reaching out to our support team within the first 30 days, they were able to switch to the monthly plan and receive a refund for the difference in cost.
• Canceled Event Registration: A user who signed up for one of our workshops had to cancel due to unforeseen circumstances. They contacted our customer service, provided their registration details, and received a full refund as per our cancellation policy.
• Service Downtime: A client experienced an unexpected service interruption during a critical project. After reporting the issue, they were informed that we offer a refund for the downtime. The client successfully received a credit to their account for the time the service was unavailable.
• Billing Clarification: A customer noticed a charge that didn’t match their records. Upon contacting our support team with their account details, they received clarification on the charge, which related to a promotional add-on. They chose to remove the add-on and were refunded for that extra charge in accordance with our policies.

At JILANI GROUP, we understand that tracking your refund status is important for your peace of mind. Our streamlined systems ensure that you can efficiently keep tabs on your refund process. Here’s how to track your refund status effectively:

• Email Notifications: Keep an eye on your inbox! We send out confirmation emails once your refund is initiated, as well as updates on its progress. Look for emails from support@jilanigroup.com for the latest information.
• Account Dashboard: Log in to your JILANI GROUP account and navigate to your Order History. Here, you’ll find detailed information about your refunds alongside your orders, including current status and any relevant notes.
• Mobile App Alerts: If you’re using our mobile app, ensure notifications are enabled. You will receive real-time updates about your refund status directly through in-app notifications, providing immediate insight into your refund's progress.
• Billing Section: Within the Billing section of your account settings, you can track your financial transactions, including refunds. This area offers a comprehensive view of all refunds initiated, their amounts, and status updates.
• Refund Tracking Feature: Use our dedicated Refund Tracker tool available in your account. This feature gives you a straightforward overview of your refund requests, outlining each stage from submission to completion.