Many users overlook billing matters until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how Join the List refunds work, outlining eligibility criteria and providing a step-by-step process to request a refund efficiently. Whether it's a matter of timing or a change in plans, our goal is to ensure you understand your options and can navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order number associated with your purchase to help us quickly identify your transaction.
Email Address Used: Provide the email linked to your Join the List account to verify your identity and transaction history.
Reason for Refund: Clearly state the reason for your refund request to streamline the review process.
Purchase Date: Have the date of your transaction on hand to assist in expediting your request.
Payment Method Details: Indicate the original payment method used for the purchase, such as credit card or PayPal, for processing your refund.
Subscription Details: If applicable, include the type of subscription plan you have, along with any relevant billing cycle information.
Previous Communication: Attach any prior emails or correspondence with customer support regarding your issue to provide context.
Attachments: If relevant, prepare screenshots or images that support your claim or illustrate the issue encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Venmo
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Join the List
At Join the List, we value our users and strive to provide clarity regarding eligibility for refunds. Understanding that circumstances around subscription services can vary, it's essential for users to know how their specific situations might affect their refund eligibility.
Here are some scenarios where you may qualify for a refund:
Service Interruptions: If there are significant interruptions or issues affecting your access to Join the List services, you might be eligible for a refund for the period impacted.
Billing Discrepancies: If you notice a difference between the service you subscribed to and the billing amount charged, this situation could warrant a review and potential eligibility for a refund.
Changes in Service Offerings: Should Join the List modify its service offerings extensively, impacting what you originally subscribed for, you may be eligible for a refund.
Account Cancellation: Users who initiated a cancellation of their subscription during a billing cycle may have specific rights concerning refunds based on the terms agreed upon at signup.
For detailed guidance specific to your situation, we recommend consulting Join the List’s customer support or reviewing the subscription terms on the website.
Step-by-Step Process to Request Your Join the List Refund Like a Pro
If you purchased through Join the List.com:
Visit the Join the List website and log into your account.
Navigate to the Account Settings page.
Click on Manage Membership.
Look for the Request Refund option, then select it.
In the message box, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Join the List subscription and tap on it.
Tap Report a Problem and choose Request a Refund.
When prompted, state that the subscription was unused and you would like a refund.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Go to Subscriptions and select Join the List.
Click on the Refund option.
In the comments, emphasize that you were not notified of the renewal.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage account.
Click on Billing in the left menu.
Find your Join the List subscription.
Select Cancel Subscription, then immediately choose Request Refund.
Mention that the account was unused in your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Join the List for Refund
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Subject: Refund Request – Join the List Account [Your Email]
Dear Join the List Team,
I hope this message finds you well.
Regarding my account associated with the email address [Your Email], I would like to clarify the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
I kindly request confirmation of the receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 3 business days for initial review.
Processing
Your refund is currently being processed by our team.
This typically takes 3-5 business days; you will be notified once completed.
Refunded
The refund has been successfully processed and credited.
You should see the funds reflected in your account in 5-7 business days.
Partially Refunded
A portion of your refund has been issued.
You will receive the remaining balance soon; check your email for details.
Completed
All processing on your refund is finalized.
Your account has been credited. Thank you for your patience.
Cancelled
Your refund request has been cancelled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Join the List often experience unique situations regarding their subscriptions and account management. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Overlap: A user intended to upgrade their subscription plan for enhanced features but accidentally continued the previous plan due to a mix-up in account settings. After reaching out to Join the List's support team, they received a refund for the overlapping charge on the old plan, ensuring they only paid for the upgraded service.
Trial Period Questions: A user signed up for a trial period but was uncertain about the terms regarding automatic renewal. After clarifying this with customer service, they decided not to continue and requested a refund for the initial subscription fee, which was granted promptly before the trial concluded.
Service Suspension: A user experienced unexpected service interruptions due to maintenance updates that affected their account access. After contacting Join the List for assistance, they were provided a refund for the portion of the service disrupted, demonstrating the company’s commitment to customer satisfaction.
Billing Clarification: After noticing a discrepancy in the billing statement related to their subscribed features, a user reached out for clarification. Following a review, Join the List acknowledged a billing error and processed a refund for the extra charges, reaffirming their dedication to transparent billing practices.
The Easiest Way to Get a Join the List Refund
If you're frustrated trying to get a refund from Join the List—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Join the List is straightforward and efficient. By following these specific steps, you can stay updated on your refund progress and ensure a smooth experience.
Email Notifications: Keep an eye on your inbox for emails from Join the List. You will receive timely updates about your refund status, including when it has been processed and the expected timeline for completing the transaction.
Account Dashboard: Log into your Join the List account and navigate to the Order History section. Here, you’ll find detailed information about your recent orders, including any refunds that have been initiated.
Billing Section: Within your account settings, access the Billing section. This area provides a comprehensive view of all financial transactions, including pending and completed refunds.
In-App Notifications: If you’re using the Join the List mobile app, check the notifications tab for real-time updates on your refund status. Important alerts will be sent directly through the app.
Refund Progress Information: After a refund request has been initiated, you can monitor its progress directly in the Order History. Each refund will have a status update, indicating whether it is pending, processed, or completed.
Customer Support: If you have questions or need assistance, reach out to Join the List’s customer support team through the app or website. They can provide specific details about your refund status.
FAQ
Refunds are typically not issued for subscriptions that are not canceled before the renewal date. However, we encourage you to reach out to our support team to discuss your situation, as they may be able to provide options or assistance.
Refunds typically take 5-7 business days to process, depending on your bank or payment method. Once initiated, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter. If you have any concerns, please feel free to reach out to our customer support.
If you see a charge and do not have an active subscription, please check your account details to ensure there isn't an active plan or service. If everything appears correct, contact our customer support team with your transaction details, and we will assist you in resolving the issue.
If you are unable to receive a refund directly from Join the List, consider reaching out to customer service again for further assistance. You may also explore options to escalate your inquiry within their support system. Additionally, reviewing your account details may provide further insights into the matter.
If Join the List has declined your refund request, consider reviewing their refund policy for specific guidelines on eligibility and terms. You may also contact their support team again for further clarification or assistance. Additionally, checking your account details and ensuring all submission requirements were met might provide insight into the decision.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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