Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how JustBet refunds work, identify who is eligible for a refund, and provide you with straightforward steps to quickly request your money back. By following this guide, you can navigate the refund process with ease, ensuring you stay informed and in control of your transactions.
What You Should Prepare Before Applying For Refund
Account Information: Your JustBet account username or registered email address.
Transaction ID: The unique identifier for the transaction you're seeking a refund for.
Bet Slip Details: The specific details of the bet(s) placed, including the date, event, and amount wagered.
Reason for Refund: A clear explanation of why you are requesting the refund.
Timeframe of the Bet: The date and time when the bet was placed, as JustBet has specific policies regarding timeframes for refunds.
Deposits and Withdrawals: Any relevant transaction history related to the amounts deposited or withdrawn surrounding the bet.
Supporting Documentation: Screenshots or copies of the bet slips and any communication with JustBet related to the bet.
Proof of Issue: Evidence if the refund is due to a technical error, such as screenshots showing issues with site functionality.
Payment Method: The payment method used for the transaction, which may be relevant for processing refunds.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
Cryptocurrency
1-2 working days
E-Wallet (e.g., Skrill, Neteller)
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from JustBet
At JustBet, users engage with a platform that offers real-time betting services, including sports and entertainment markets. Understanding your rights regarding refunds can clarify your interactions and enhance your experience. Refund eligibility is contingent on various factors related to account status and specific bet circumstances.
Cancellation of Bets: Users may inquire about refunds if a bet is placed on an event that is subsequently canceled or has an official ruling that leads to the voiding of bets.
Account Closure: If a user decides to close their account, they may check the policy regarding remaining balances or pending bets to understand potential refunds.
Technical Issues: In instances where users encounter legitimate technical issues that prevent placing or processing bets, eligibility for refunds may be reviewed based on the specific circumstances of the situation.
Promotional Bets: Users may want to inspect the specific terms of any promotional offers that may allow for refunds or adjustments based on promotional parameters.
Service Credits: If users receive promotional credits or benefits that are later deemed ineligible, they could explore their options regarding the application or return of those credits.
It is important for users to familiarize themselves with the specific terms and policies outlined by JustBet regarding refunds and to consider their individual circumstances when exploring options.
Step-by-Step Process to Request Your JustBet Refund Like a Pro
If you purchased through JustBet.com:
Log in to your JustBet account.
Navigate to the Account Settings section.
Click on Billing History to review recent transactions.
Select the transaction you wish to request a refund for.
Click on the Request Refund button.
In your refund request message, mention that the subscription renewed without notice.
Explain that you haven't used the service for the billing period.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the settings page.
Select Subscriptions.
Find and tap on the JustBet subscription.
Tap Report a Problem.
Choose Request a Refund.
In the message, mention the subscription renewed without notice and that the account was unused.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the JustBet subscription and tap on it.
Tap Report a Problem.
Select Request a Refund.
In your message, mention the subscription renewed without notice and emphasize the account has been unused.
Submit your request.
If you purchased through Roku:
Go to the Roku home screen.
Select Streaming Channels.
Navigate to Your Channels and select JustBet.
Go to the Manage Subscription section.
Select Request a Refund.
In your request, explain that the subscription renewed without notice.
Emphasize that the service has been unused during the billed period.
Follow the prompts to complete your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount]. If applicable, I have attached documentation supporting my request.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You can expect an update shortly, typically within 24 hours.
Processing
Your refund is currently being reviewed and processed by our team.
This may take up to 3-5 business days before completion.
Refunded
Your refund has been successfully processed and funds have been returned.
You should see the refund reflected in your account within 5-10 business days.
Partially Refunded
A portion of your refund request has been processed.
Check your account for the partial amount credited back to you.
Completed
The refund process is fully complete and finalized.
You will receive a confirmation email regarding the completion.
Cancelled
Your refund request has been cancelled, either by you or due to non-compliance.
If you believe this is an error, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At JustBet, users may occasionally need to navigate refund processes related to their subscription and usage experiences. Here are some scenarios where users successfully claimed refunds:
Subscription Termination within Grace Period: A user decided to cancel their subscription before the renewal date but was unsure about their account status. Upon reaching out to JustBet customer support, they confirmed their cancellation within the grace period and received a full refund for the upcoming charge.
Accidental Upgrade: A user inadvertently upgraded their membership plan while exploring features. After realizing the mistake within the same billing cycle, they contacted JustBet support and were promptly refunded the difference as they switched back to their original plan.
Technical Glitch Affecting Service Access: A user experienced intermittent access issues to their JustBet account during a crucial game day. They reported the issue, and after thorough checks, the support team offered a refund for the subscription fees for that period due to the service interruption.
Billing Clarification for Promotional Offer: A user signed up expecting a promotional rate but found a different charge on their account. They reached out to JustBet's support, who acknowledged the confusion around promotional offerings and issued a refund to align their billing with the expected promotional pricing.
The Easiest Way to Get a JustBet Refund
If you're frustrated trying to get a refund from JustBet—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for staying updated on your transaction progress at JustBet. Here are some tailored tips to help you navigate the refund tracking process:
Check Your Email: JustBet communicates refund updates directly to your registered email. Look for emails with the subject line containing "Refund Status Update" to find key information about your refund.
In-App Notifications: If you’re using the JustBet mobile app, make sure to enable notifications. You’ll receive real-time updates about your refund status immediately as they occur.
Account Dashboard: Log into your JustBet account and navigate to the Orders section of your dashboard. Here, you will find the status of your refund along with any relevant details.
Order History: Within your account, the Order History tab provides a comprehensive view of all your transactions, including pending refunds. Clicking on a specific order will show you detailed information about your refund progress.
Billing Section: Go to the Billing section in your account settings. This area highlights your payment methods and gives you insights into any recent refunds processed, including the expected timeline.
Refund Progress Information: JustBet provides updates on the various stages of the refund process, including when the request is received, when it is processed, and when the funds are expected to be available in your account.
Customer Support Access: If you need further clarification, JustBet's customer support can provide personalized assistance. You can reach them via the Help feature within the app or website.
FAQ
Unfortunately, if you've forgotten to cancel your bet on time, refunds are typically not available as per JustBet's policy. It's important to manage your cancellations within the specified time frame to avoid any charges. For specific situations, reaching out to customer support may provide additional guidance.
Refund processing times can vary depending on the payment method used. Typically, refunds may take between 3 to 7 business days to appear in your account, but some methods may process faster or slower. If you have any concerns about the status of your refund, feel free to reach out to customer support for assistance.
If you see a charge but do not have an active subscription, please check your account details and transaction history for any past subscriptions or membership renewals. If you still have questions or need further clarification, contact JustBet's customer support for assistance in resolving the issue.
If you are unable to obtain a refund directly from JustBet, consider reaching out to their customer service team again for further assistance. You might also explore the option of escalating your inquiry within JustBet's support system to ensure your concerns are thoroughly addressed. Additionally, reviewing your account details may provide insights into alternative solutions.
If JustBet refuses to issue a refund, you may want to review their refund policy for clarity on the terms and conditions. You can also reach out to their customer support team again to seek further assistance or clarification regarding your situation. Additionally, checking your account details for any relevant transactions or conditions may be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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