Many users often overlook billing matters until an unexpected charge lights up on their statements, potentially from an automatic subscription renewal. This guide is designed to clarify how refunds work with JustSketchMe, detailing who is eligible for a refund and outlining the simple steps to request your money back swiftly. Whether you're a new user or a long-time subscriber, this resource aims to provide you with all the information you need to navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your JustSketchMe account email and username ready for verification purposes.
Transaction ID: Locate the transaction ID for the purchase you are requesting a refund for, found in your email receipt or account purchase history.
Purchase Date: Note the date of the purchase to confirm it falls within the refund policy period.
Proof of Payment: Include a screenshot or PDF copy of the original payment transaction for reference.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, as JustSketchMe may require this for their records.
Subscription Details: If applicable, have your subscription details on hand, including the type of plan and billing cycle.
Communication Records: Gather any previous correspondence with JustSketchMe regarding your issue, as it may help expedite the process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Stripe
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from JustSketchMe
At JustSketchMe, users have specific rights concerning their subscriptions and associated billing. Understanding eligibility for a refund can help users navigate their accounts and make informed decisions regarding their access to services. JustSketchMe provides a digital platform for character design, which typically operates on a subscription basis. This means refunds may relate to specific subscription-related situations.
Service Interruption: Users may be eligible for a refund if there was an unexpected and significant interruption in service that affected access to the platform.
Billing Errors: If users notice discrepancies in their billing that relate to their subscription tier or duration, they might qualify for a refund upon verification of the issue.
Account Management Requests: Users who experienced issues with account access at the time of renewal might be considered for a refund if they were unable to utilize the service during that billing period.
Product Experience: If a user finds that the service does not match the advertised features or functionality and communicates this to customer support, they may be evaluated for a refund based on their experience.
Users are encouraged to reach out to JustSketchMe's support team for clarification on their specific situations to determine eligibility for a refund based on the aforementioned criteria.
Step-by-Step Process to Request Your JustSketchMe Refund Like a Pro
If you purchased through JustSketchMe.com:
Go to the JustSketchMe website and log in to your account.
Navigate to the Billing section in your account settings.
Locate the Subscription History and find the most recent charge.
Click on Request Refund next to the charge.
In the message box, mention that you were unaware of the renewal date and emphasize your lack of usage of the service.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find JustSketchMe in the list and tap on it.
Scroll down and tap on Report a Problem.
Choose a relevant option, ideally stating you were billed unexpectedly.
Explain briefly that the subscription was not used, then submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account, then go to Purchase History.
Find the JustSketchMe subscription in your history.
Tap on the subscription, then select Refund.
Mention that the subscription auto-renewed without notice in the reason box.
Submit your refund request.
If you purchased through Roku:
Navigate to the Roku Home Screen using your remote.
Scroll down and select Streaming Channels.
Navigate to Manage Subscriptions.
Locate the JustSketchMe subscription.
Select it and choose Cancel Subscription.
After cancellation, go to the Help section of the Roku website.
Select Contact Support and describe your request, mentioning the lack of reminder for renewal.
Submit your request and await a response from support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount].
Please find attached documentation that supports my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will be notified via email once your request is being reviewed, typically within 24 hours.
Processing
The refund is currently being processed by our team.
This stage usually takes 3-5 business days; you will receive an email update once it's completed.
Refunded
Your refund has been successfully processed.
The refunded amount should appear in your account within 5-10 business days, depending on your payment method.
Partially Refunded
A portion of your total order amount has been refunded.
You will receive details of the refunded amount and the remaining balance via email.
Completed
The refund process has been finalized.
Your refund is now complete, and you can check your account for accuracy.
Canceled
Your refund request has been canceled, either by you or by the JustSketchMe team.
If you believe this is in error, please contact our support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At JustSketchMe, users sometimes find themselves navigating various situations that lead to a successful refund claim. Here are some realistic scenarios:
Subscription Plan Change: After deciding to switch from a monthly to an annual subscription, a user mistakenly realized they were still charged for the monthly plan. Upon reaching out to JustSketchMe support, they provided details about the change request and received a refund for the recent monthly charge, successfully aligning their billing with their preferred annual plan.
Accidental Purchase: A user exploring the premium features accidentally upgraded their account while intending to check out the free trial. Once they contacted customer support, explaining their situation, JustSketchMe processed a refund for the premium upgrade, allowing the user to start fresh with the free trial as originally intended.
Credits for Unused Features: A user purchased additional credits for custom sketches but found they didn't need them due to a change in project scope. By submitting a request for a refund with details on the unused credits, the user successfully reclaimed their funds, finding that JustSketchMe's customer service was responsive and accommodating.
Gift Subscription Issue: A user received a gift subscription that they didn't plan on using and, upon reaching out to customer support before activating it, requested a refund. JustSketchMe honored the request and processed the refund efficiently, allowing the user to reallocate the funds to another service of interest.
The Easiest Way to Get a JustSketchMe Refund
If you're frustrated trying to get a refund from JustSketchMe—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at JustSketchMe is crucial for staying updated on your transactions. Here are some specific tips to help you navigate the process seamlessly:
Check Your Email Updates: JustSketchMe sends out email notifications regarding your refund status. Look for emails with the subject line "Refund Update" for the latest information about your request.
Utilize the In-App Notifications: If you're using the JustSketchMe app, keep an eye on the in-app notifications. These updates will inform you of any changes to your refund status in real-time.
Visit Your Account Dashboard: Log into your JustSketchMe account and go to the account dashboard. Here, you can find detailed information about your recent transactions, including pending refunds.
Check the Order History Section: Navigate to the Order History section within your account settings. This section provides a comprehensive list of your purchases, where you can filter for refunds and track their progress.
Billing Section Insight: In the billing section of your account, you can view all financial transactions and their statuses, including any initiated refunds and their corresponding updates.
Monitor Progress Updates: JustSketchMe provides specific information on the refund progress, including when the refund request has been initiated, processed, and completed. Keep an eye on these updates for a better understanding of when to expect your funds.
Contact Support for Clarification: If you have difficulty finding your refund status or have specific questions, reach out to JustSketchMe's support team directly through the contact options available within the app.
FAQ
JustSketchMe typically does not offer refunds for subscriptions that are not canceled by the end of the billing cycle. If you forgot to cancel in time, we recommend reviewing our cancellation policy and considering the benefits you can still access during your subscription period.
Refunds from JustSketchMe typically take 5-10 business days to process, depending on your bank or payment provider's policies. Once the refund is initiated, you will receive a confirmation, but the timing for the funds to appear in your account may vary.
If you notice a charge but don’t have an active subscription, please check your account settings to confirm your current status. You can also reach out to JustSketchMe's support team for assistance, providing them with the transaction details for a prompt resolution.
If you are unable to obtain a refund directly from JustSketchMe, consider reaching out to their customer service again for further assistance. You can also explore escalating your request within their support system to see if additional steps can be taken. Additionally, reviewing your account details might provide insights that could help with your inquiry.
If JustSketchMe refuses to issue a refund, you may want to review the refund policy again to ensure you understand the guidelines. Additionally, consider reaching out to their support team for further clarification or assistance. It's also helpful to double-check your account details to confirm eligibility for a refund.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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