How to Get a JUVIA Refund

• Order Number: Locate your unique order number from your confirmation email or JUVIA account.
• Purchase Date: Have the date of your transaction ready for reference when contacting customer service.
• Product Details: Note the specific items you wish to return, including sizes and colors.
• Reason for Return: Prepare a clear explanation for why you are requesting the refund, following JUVIA's acceptable reasons.
• Photos of Items: Take clear photos of the product showing its condition, especially if it’s faulty or incorrect.
• Shipping Confirmation: Keep a copy of the shipping confirmation if you returned the item.
• Account Information: Ensure your JUVIA account details, including email and shipping address, are accurate.
• Payment Method: Have details of the payment method used, such as the last four digits of the credit card.
• Return Authorization: Check if JUVIA requires a return authorization number before sending items back.
• JUVIA Policy Review: Familiarize yourself with JUVIA's refund policy to ensure all criteria are met for your request.

At JUVIA, we aim to provide our users with a fulfilling and satisfying experience with our personalized skincare and beauty service. Understanding your rights and eligibility for refunds is essential in managing your account effectively. The following are key situations that may qualify for refunds based on your particular circumstances:

• Subscription Adjustments: If you have upgraded or downgraded your subscription plan, you might be eligible for a pro-rated refund for the unused portion of your previous plan.
• Account Deactivation: In the event of account deactivation initiated by the user prior to the next billing cycle, any applicable refund for an amount charged for the new billing period could apply.
• Order Errors: If there is a discrepancy with the product you received compared to what was ordered, you may be eligible for a refund or exchange.
• Damaged Products: Should you receive a product that is damaged upon arrival, you could be eligible for a refund or replacement once the issue is reported within a specified timeframe.
• Service Disruptions: In the rare event of a significant service interruption impacting your experience, it may be reviewed for potential refund eligibility based on the duration and nature of the disruption.

We encourage users to review their specific situations and reach out to our customer support for any inquiries regarding their eligibility for refunds, as each case may vary based on individual circumstances.

At JUVIA, users often navigate various situations that may lead them to successfully claim refunds. Here are some realistic scenarios that highlight how users can effectively manage their accounts and resolve issues:

• A user notices they were charged for a subscription renewal but had planned to pause their subscription. After reaching out through JUVIA's support portal, they explained their situation and received a refund for the recent charge.
• During a billing review, a user discovered a discrepancy in their subscription plan due to an unintentional upgrade. Upon contacting customer support, they clarified their preferred plan and were promptly refunded the difference for the month.
• A user accidentally activated a trial period of a new feature, which included a subscription fee they did not intend to apply. After submitting a request via the app, JUVIA representatives acknowledged the mix-up and issued a full refund for the feature's activation.
• A customer experienced an unexpected service interruption while using JUVIA's platform. After receiving assistance from the help center, they were informed about a temporary credit that would be applied to their next billing cycle, representing a refund for the downtime experienced.

Tracking your refund status with JUVIA is simple and straightforward. Here are the most efficient ways to stay updated on your refund:

• Email Updates: After initiating a return, keep an eye on your email inbox. JUVIA sends out email notifications when your refund status changes, including confirmation once your return has been received and processed.
• In-App Notifications: If you use the JUVIA mobile app, check for in-app notifications. These updates will inform you about any changes to your refund status directly within the app.
• Account Dashboard: Log in to your JUVIA account to access the Order History section. Here, you can view the status of your returns and any associated refunds in real-time.
• Billing Section: Navigate to the Billing section of your account to find details about any refunded amounts. This section provides clarity on what has been credited back to your original payment method.
• Refund Progress Information: JUVIA provides detailed information regarding the refund process, including timelines for processing and any additional steps needed for your return.
• Customer Service: If you have any concerns or need more specific information regarding your refund, don’t hesitate to reach out to JUVIA’s customer service via their website chat feature, where representatives can assist you with real-time updates.