Unexpected charges can often catch us by surprise, particularly when it comes to subscription services that may renew automatically. This guide is here to clarify how Kérastase Rewards refunds function, who qualifies for them, and the straightforward steps to request your money back efficiently. We aim to provide you with all the necessary information to ensure a smooth experience with your Kérastase Rewards.
What You Should Prepare Before Applying For Refund
Your Kérastase Rewards Account Details: Ensure you have your account username and password ready to verify your identity.
Order Number: Locate the specific order number associated with the purchase you wish to return.
Proof of Purchase: Gather the original receipt or confirmation email that includes your transaction details.
Product Information: Have details of the product(s) you are requesting a refund for, including the name and barcode if possible.
Reason for Refund: Prepare a clear explanation for why you are requesting a refund, as Kérastase may require this for processing.
Condition of the Product: Ensure you check if the product is in its original condition, as specific return policies may apply.
Return Shipping Label: If applicable, be ready to print any return shipping label provided by Kérastase Rewards.
Contact Information: Have your current email address and phone number available for any follow-up communication regarding your refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Kérastase Gift Cards
5-10 working days
Kérastase Rewards Points
Immediate to 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kérastase Rewards
Kérastase Rewards is a loyalty program designed to enhance the experience for users who regularly purchase Kérastase products. While users enjoy various benefits through the program, it is essential to understand the specific circumstances under which refunds may be applicable. Customers are encouraged to manage their accounts carefully and to refer to the following situations that may qualify for a refund.
Return of Products: Users may be eligible for a refund if they have purchased Kérastase products that are returned within the designated return period, provided the items are unopened and in original condition.
Referral Program Issues: If a referral reward was not credited due to a technical issue or user verification problem, users may inquire about eligibility for compensation or adjustments to their account.
Promotional Credits: In instances where users did not receive promotional credits after a qualifying purchase, they might be able to receive a refund or correction to their rewards balance.
Account Inquiries: Should users encounter discrepancies in their rewards balance or have questions about past transactions, they may be eligible for adjustments that could affect their overall rewards status.
Subscription Adjustments: Users who encounter issues with their subscription service and have taken all necessary steps to resolve them may explore options for a refund related to their subscription fees.
For any questions regarding eligibility, users are encouraged to review the Kérastase Rewards program guidelines or reach out to customer support for assistance tailored to their specific circumstances.
Step-by-Step Process to Request Your Kérastase Rewards Refund Like a Pro
If you purchased through Kérastase Rewards.com:
Visit the kerastase-usa.com website.
Scroll down to the bottom of the page and click on Customer Service.
Select Contact Us.
Choose the Membership or Billing Inquiry option.
Fill out the contact form and include:
A clear subject line like 'Refund Request'.
Details about your membership and the charge you're seeking a refund for.
Emphasize that the subscription renewed without notice.
Mention if you did not use the account after the renewal.
Submit the form.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Kérastase subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for the refund. Use phrases like 'I didn’t authorize this renewal' or 'I have not used this subscription'.
Follow the steps to file your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Select the Kérastase subscription.
Choose Cancel Subscription.
After cancellation, scroll down and select Request a refund.
Choose the reason for your refund request. Use phrases like 'The subscription renewed unexpectedly' or 'I haven’t used the service'.
Submit your refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Settings from the home screen.
Select Account and then Manage Subscription.
Choose the Kérastase subscription.
Click on Cancel Subscription to stop further payments.
Visit the Help section of the Roku website.
Locate the option to Submit a Ticket or Contact Support.
In your message, state that you wish to request a refund and mention 'The subscription renewed without my notice' or 'I didn’t access the content'.
Send your message through the appropriate channel.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention a billing situation related to my account. [describe reason]
Given this situation, I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents to support my request.
Please confirm receipt of this email and the processing of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your return request has been received, but not yet approved.
You will receive an update within 3-5 business days regarding your refund status.
Processing
Your return has been approved and is being processed.
The refund amount will be applied to your original payment method within 5-7 business days.
Refunded
Your refund has been successfully processed.
The amount reflects back in your account. Check the transaction history with your bank.
Partially Refunded
A portion of your return has been processed, with the rest pending.
You will be notified about the remaining amount and any further steps required.
Completed
The refund process is fully finalized.
All funds have been returned to your account, and you can continue earning rewards on future purchases!
Cancelled
Your refund request has been cancelled.
You may contact customer service for more information or to reinstate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Kérastase Rewards offers a seamless shopping experience for premium hair care products, but sometimes customers find themselves needing clarity or support regarding their orders. Here are some specific scenarios where users successfully claimed refunds:
Order Mix-Up: A customer ordered a set of hair products targeted for dry hair but received products for color-treated hair instead. Upon contacting customer service, they swiftly arranged for a return and issued a refund for the incorrect items, ensuring the customer received the right products.
Shipping Delay: One user experienced an unexpected shipping delay that affected their ability to use the products for an upcoming event. After reaching out to customer support, they received a full refund for their order, allowing them to make alternative arrangements.
Sample Size Discrepancy: A customer discovered that the sample sizes of products they had ordered were smaller than expected. After submitting a request for clarification, they were issued a refund for the difference in price, making their experience satisfactory while enhancing product transparency.
Subscription Change: A user decided to change their subscription plan after realizing the original plan didn't fit their hair care needs. With assistance from the Kérastase Rewards team, they successfully received a refund for the unused portion of their previous subscription, allowing them to start fresh with the new plan.
The Easiest Way to Get a Kérastase Rewards Refund
If you're frustrated trying to get a refund from Kérastase Rewards—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Kérastase Rewards is simple when you know where to look. Follow these specific tips to stay informed about your refund progress and ensure a smooth process.
Email Notifications: After your refund request is processed, Kérastase Rewards will send you an email confirmation. Keep an eye out for emails from support@kerastase-usa.com, as they will contain important updates regarding your refund status.
Account Dashboard: Log in to your Kérastase Rewards account and navigate to the Order History section. Here, you can find real-time updates on your order and refund status directly linked to your purchases.
Mobile App Updates: If you have the Kérastase mobile app, check the Notifications section. You’ll receive in-app alerts about your refund status, ensuring you're always in the loop—even on the go.
Billing Section: Visit the Billing area of your account to see detailed information about transactions. This section will reflect the initiation of your refund and any applicable processing times.
Refund Progress Information: Kérastase Rewards provides updates on the refund process, including when it has been approved, processed, and the expected timeframe for your funds to return to your original payment method.
FAQ
If you forgot to cancel your Kérastase Rewards subscription on time, please understand that refunds are not typically issued for missed cancellations. We recommend reviewing our terms and conditions for further details on policy specifics. For any additional questions, feel free to reach out to our customer service team for assistance.
Refunds from Kérastase Rewards typically take 5 to 10 business days to process once your return is received and approved. However, the exact timing can vary based on your bank or payment provider's processing procedures. You will receive a confirmation email once your refund has been completed.
If you see a charge but don't have an active subscription, please first check your account on the Kérastase Rewards website to verify your subscription status. If the issue persists, we recommend reaching out to our customer service team for assistance in resolving the matter.
If you're unable to receive a refund directly from Kérastase Rewards, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details might provide insight into any available options for resolving your issue.
If Kérastase Rewards refuses to issue a refund, consider reviewing the refund policy for clarity on the eligibility criteria. You may also want to reach out to customer support again for further assistance or clarification regarding your request. Additionally, ensure that your account details are accurate and up-to-date, as this can sometimes affect refund processing.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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