Navigating billing details is often an afterthought until an unexpected charge comes to light, such as an automatic subscription renewal. At Kaizen Wellness Group, we understand that this can be surprising, which is why we've created this comprehensive guide to help you understand our refund process. In the following sections, you will learn who qualifies for a refund and the straightforward steps to request your money back efficiently. Our goal is to ensure you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number associated with the purchase made from Kaizen Wellness Group.
Transaction ID: Have your transaction ID ready, which can be found in your payment confirmation email or on your account dashboard.
Account Information: Log in to your Kaizen Wellness Group account to ensure your account details are accurate and current.
Purchase Date: Note the exact date of the transaction to assist in their processing timeline.
Service/Product Details: Gather specific details about the service or product you are requesting a refund for, including any relevant session dates or product descriptions.
Itinerary or Schedule: If applicable, include any schedules or itineraries related to services received, particularly for wellness sessions or retreats.
Proof of Payment: Attach evidence of payment, such as a bank statement or PayPal receipt showing the charge from Kaizen Wellness Group.
Correspondence Records: Keep any emails or messages exchanged with customer service about the issue that led to your refund request.
Reason for Refund: Clearly articulate the reason for your refund request, ensuring it aligns with Kaizen's refund policy.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
FSA/HSA Cards
7-10 working days
Bank Transfer
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kaizen Wellness Group
At Kaizen Wellness Group, we prioritize the satisfaction and well-being of our clients. Understanding the circumstances under which users may inquire about a refund is crucial. Our services are designed to promote wellness and support personal growth. Refund eligibility typically revolves around specific situations related to our programs and services.
Service Disruptions: Users may qualify for a refund if a scheduled service or session is significantly disrupted or unable to be fulfilled due to circumstances beyond the user's control.
Early Termination of Programs: If a user is unable to continue their wellness program for unforeseen personal reasons, they might be eligible for a pro-rated refund based on the remaining services.
Program Mismatches: In cases where a service does not align with the user’s wellness goals after initial consultations, users may inquire about possible credit towards other services.
Billing Clarifications: Users can seek clarification regarding their bills, and in certain circumstances, adjustments may be applicable to future charges if discrepancies arise during the billing cycle.
Gift Card Refunds: For services purchased with gift cards, specific terms may apply, and refunds might be available under particular conditions.
We encourage clients to reach out to our support team for personalized assistance and to discuss their specific situations to understand potential eligibility for refunds.
Step-by-Step Process to Request Your Kaizen Wellness Group Refund Like a Pro
If you purchased through Kaizen Wellness Group.com:
Visit the Kaizen Wellness Group website and log into your account.
Navigate to the Billing section of your account dashboard.
Locate the transaction you wish to dispute.
Click on Request Refund next to the transaction.
In the message box, mention that the subscription renewed without prompt notice and clarify that the account has been unused.
Submit your refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find your Kaizen Wellness Group subscription and tap on it.
Scroll down and select Report a Problem.
Choose Request a Refund and in the description, mention that the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the upper left corner.
Select Account from the menu.
Tap on Purchase History.
Locate the Kaizen Wellness Group transaction.
Tap on Refund and select the reason for your refund as did not use the subscription.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select Manage Account from the account menu.
Locate Subscription Management to find your Kaizen Wellness Group subscription.
Click on Request Refund.
In the notes, state that the subscription renewed without sufficient notice and was not utilized.
Submit your request and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Kaizen Wellness Group for Refund
Script
Copy
Subject: Refund Request – Kaizen Wellness Group Account [Your Email]
Dear Kaizen Wellness Group Team,
I hope this message finds you well.
There has been a billing situation regarding my account: [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is currently under review.
You will receive an update within 2-3 business days regarding your request.
Processing
Your refund is being processed by our accounting team.
Please allow up to 5 business days for the refund to be completed.
Refunded
The full refund has been issued to your original payment method.
You should see the amount reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed, typically due to service usage.
You will receive the partial amount in 3-5 business days.
Completed
The refund process is finalized and no further action is required.
Your account balance has been updated, and the refund is confirmed.
Canceled
The refund request was canceled, either by you or due to ineligibility.
If this was not your intent, please contact customer support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kaizen Wellness Group, clients often navigate various circumstances that lead to successful refund claims. Here are some real user scenarios where refunds were effectively processed:
Subscription Change: A member decided to upgrade their monthly wellness subscription to a premium package but realized after one week that the additional features were not aligning with their wellness goals. After contacting customer support, they were assisted in downgrading their subscription and received a refund for the difference in price for that billing cycle.
Service Interruption: During a scheduled wellness consultation, a technical issue prevented a client from accessing their virtual session. Upon reporting this, they received an immediate rescheduling and were also credited a refund for the session that was missed due to the service interruption.
Unintended Overlap in Sessions: A long-term client mistakenly booked two wellness coaching sessions for the same day. After realizing the error, they reached out to Kaizen Wellness Group’s support team, who promptly cancelled the duplicate appointment and processed a refund for the extra session, ensuring the client retained their single session for the day.
Package Expiration: A client purchased a package of wellness classes but faced scheduling conflicts that prevented them from using all their sessions before the expiration date. After explaining the situation, they were able to get a refund for the unused sessions, as Kaizen Wellness Group aims to accommodate their clients’ needs even after package terms are set.
The Easiest Way to Get a Kaizen Wellness Group Refund
If you're frustrated trying to get a refund from Kaizen Wellness Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kaizen Wellness Group is straightforward and efficient. Follow these tips to stay updated on your refund progress.
Check Your Email: Kaizen Wellness Group communicates refund updates via email. Look for messages from support@kaizenwellnessgroup.com to find important notifications regarding your refund status.
Use the Kaizen App: If you have our mobile app, navigate to the "Account" section. From there, select "Order History" to view detailed information about your pending refunds.
Visit Your Account Dashboard: Log in to your account on kaizenwellnessgroup.com and go to "Billing" in your account settings. Here, you can find a comprehensive overview of your refunds and their current status.
Review Your Order History: In the "Order History" section, each order will detail any refunds initiated, along with estimated processing times and the current refund status.
Stay Informed About Progress: Kaizen Wellness Group provides updates at different stages of the refund process. These can include confirmation of refund initiation, processing times, and completion notifications, ensuring you are never left in the dark.
Utilize Customer Support: If you have questions or need further assistance with your refund, feel free to reach out to our customer support team via the "Help" section on the website or through the app.
FAQ
Refunds for missed cancellations depend on the specific policies outlined at the time of your purchase. We recommend reviewing our cancellation policy to understand your options. If you have further questions, please reach out to our support team for assistance.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once initiated, you will receive a confirmation email detailing the transaction, and the funds will be credited back to your original payment method.
If you see a charge but do not have an active subscription, please check your email for any previous subscription confirmations or trial notices from Kaizen Wellness Group. If you still need assistance, contact our customer support team with your account information, and we will help clarify the charge.
If a refund cannot be obtained directly from Kaizen Wellness Group, consider reaching out to customer service again for further assistance or clarification regarding your request. Additionally, you may explore escalating your concern within their support structure to ensure it receives appropriate attention. It's also helpful to review your account details and any relevant policies that may assist in understanding the refund process.
If Kaizen Wellness Group refuses to issue a refund, consider reviewing their refund policy to ensure you understand the terms and conditions. You may also reach out to customer support again for clarification, providing any relevant details about your request. Additionally, double-check your account details to confirm that all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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