Navigating unexpected charges can be unsettling, particularly when it comes to beauty subscriptions. At Kaleidos Cosmetics, we strive to make the refund process as transparent and seamless as possible for our customers. This guide will walk you through how refunds work, who is eligible, and the straightforward steps to request your money back, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order number ready, which can be found in your confirmation email or on your account page.
Email Address Used: Provide the email address associated with your Kaleidos account for identification purposes.
Transaction ID: Locate the transaction ID from your payment confirmation to facilitate tracking.
Product Information: List the specific products you wish to return, including the item names and SKUs.
Reason for Refund: Prepare a detailed explanation of the reason for your refund request, as this may be required by Kaleidos Cosmetics.
Photos of the Product: If applicable, take clear photos of the product, especially if it's damaged or not as described, to attach with your request.
Purchase Date: Note the date when you made the purchase, as this might be needed for the refund process.
Proof of Return Shipping: If you are returning products, keep the receipt or tracking number from your return shipment.
Kaleidos Account Details: Be prepared to log in to your Kaleidos account to verify your purchase and refund status.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kaleidos Cosmetics
Kaleidos Cosmetics provides a diverse range of beauty products, specializing in vibrant makeup palettes, skincare items, and accessories. As a customer, it is important to understand the circumstances under which you may qualify for a refund for your purchases. Each situation is considered based on our specific policies, which ensure clarity on such matters.
The following scenarios may qualify for a refund:
Defective Products: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or replacement.
Order Mistakes: In the event you receive the wrong item(s) due to an error in processing your order, you may qualify for a refund or exchange.
Unsatisfactory Quality: If a product does not meet the quality you expected based on its description or packaging and is reported within a reasonable timeframe, this may be grounds for a refund.
Return Policy Compliance: Any products returned within the specified return period and following our return guidelines may also be eligible for a refund.
It is advisable to retain any communication regarding your order and review the specific policies on our website to ensure your circumstances align with our eligibility criteria for refunds.
Step-by-Step Process to Request Your Kaleidos Cosmetics Refund Like a Pro
If you purchased through KaleidosCosmetics.com:
Visit kaleidos.com and log into your account.
Go to Your Account and select Orders.
Find the subscription you wish to request a refund for and click View Details.
Click Request Refund on the order details page.
In the refund request form, mention that the subscription renewed without notice.
Include a note that emphasizes the account was unused during the subscription period.
Submit the request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Kaleidos Cosmetics subscription and tap on it.
Choose Cancel Subscription and then tap on Report a Problem in the confirmation screen.
On the Report a Problem page, select Request a Refund.
In your reason for the refund, mention that the subscription renewed without notice.
Explain that you did not utilize the subscription during that billing cycle.
Submit the report and check your email for follow-up communication.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Profile Icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find Kaleidos Cosmetics.
Tap Manage, then choose Cancel Subscription.
After cancellation, return to the Subscriptions menu.
Tap on Kaleidos Cosmetics and select Request a Refund.
In the request field, mention that the subscription was renewed without your explicit approval.
State clearly that you didn't engage with the services during that period.
Submit your refund request and monitor your email for a response.
If you purchased through Roku:
Go to your Roku home screen.
Select Settings from the menu.
Choose Account and then select Manage Account.
Find the Kaleidos Cosmetics subscription on your account page.
Click on Cancel Subscription.
After cancellation, contact Roku support directly via their help page.
Provide your account information and request the refund, highlighting that the subscription renewed unexpectedly.
Indicate that you have not used the service since the renewal.
Submit your request and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund due to [describe reason].
The amount I would like to request is [Amount].
I have attached relevant documentation for your reference.
I would appreciate a confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
We'll review your request and notify you once it's processed. This may take up to 5 business days.
Processing
Your refund is currently being processed by our team.
Hang tight! This usually takes 3-5 business days to complete.
Refunded
Your refund has been successfully completed.
The amount will be credited back to your original payment method. Please allow 5-7 business days for it to appear.
Partially Refunded
A portion of your refund has been processed.
You will receive a credit for part of your order. Check your email for details on what was refunded.
Completed
The refund process is finalized and no further action is needed.
Your account reflects the completed refund. Thank you for your patience!
Canceled
The refund request has been canceled.
You will not receive a refund. If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Kaleidos Cosmetics, customers may occasionally need to request refunds due to various circumstances related to their orders or experiences with products. Below are examples of real user scenarios where refunds were successfully claimed.
Color Mismatch: A customer ordered a highly-pigmented eyeshadow palette that appeared differently in person compared to the online swatches. The customer contacted Kaleidos' support team, explained the situation, and provided photos for reference, resulting in a full refund for the product.
Shipping Delay: An excited customer ordered a new collection launch for a special event but experienced a shipping delay beyond the expected delivery date. After reaching out to customer service and confirming the delay, the customer received a prompt refund, ensuring satisfaction with the overall experience.
Damaged Item: A makeup enthusiast received a broken highlighter in their delivery. Upon reporting the issue with images as evidence, the customer received a full refund and a replacement item was sent without any extra shipping fees.
Subscription Adjustment: A customer realized they no longer needed their monthly subscription for the Kaleidos Mystery Box. Upon contacting customer service to inquire about the status of their next charge, they were guided through the cancellation process and refunded the upcoming billing amount without any complications.
The Easiest Way to Get a Kaleidos Cosmetics Refund
If you're frustrated trying to get a refund from Kaleidos Cosmetics—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kaleidos Cosmetics is straightforward and designed to keep you informed every step of the way. Here are some efficient methods for staying updated on your refund progress:
Check Your Email: After initiating a refund, keep an eye on your inbox for emails from Kaleidos Cosmetics. They typically send an initial confirmation and updates regarding your refund status.
Utilize the Kaleidos Mobile App: If you haven’t already, download the Kaleidos Cosmetics app. Within the app, navigate to the Order History section where you can directly view the status of your refund.
Access the Account Dashboard: Log into your Kaleidos account on their website. Under Account Settings, click on Order History. Here, you'll find detailed information about your recent orders, including any active refund statuses.
Review the Billing Section: In your account dashboard, the Billing section provides insights into any refunds processed. This may include dates and amounts that are being refunded.
Understand Refund Progress Notifications: Kaleidos Cosmetics provides updates that typically detail when your refund is approved and when it’s processed. Look for messages indicating if the refund is under review or has been completed.
Contact Customer Support: If you encounter any issues or questions regarding your refund, don’t hesitate to reach out to Kaleidos Cosmetics' customer support directly through the website or app for personalized assistance.
FAQ
If you forget to cancel your subscription with Kaleidos Cosmetics before the deadline, unfortunately, refunds cannot be issued for the missed period. However, we encourage you to reach out to our customer support team, as they may be able to provide guidance or offer assistance in managing your future orders.
Refunds typically take 5-7 business days to process once initiated by Kaleidos Cosmetics. The time it takes for the funds to reflect in your account may vary depending on your bank's processing times.
If you see a charge but do not have an active subscription, please check your account's purchase history for any recent orders. If you still have questions, reach out to our customer support team with your order details for further assistance.
If you are unable to receive a refund directly from Kaleidos Cosmetics, consider reaching out to their customer service again for further assistance. Additionally, you can escalate your inquiry within their support system for a more detailed review of your account and order details. It's important to ensure all relevant information is available for them to assist you effectively.
If Kaleidos Cosmetics is unable to process your refund, consider reviewing their refund policy for clarity on eligibility and requirements. You can also reach out to their customer support team again for further assistance or clarification regarding your order. Additionally, reviewing your account details may provide insights into any outstanding issues.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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