How to Request A Kangaroo & Kiwi Refund

• Order Number: Locate your unique order ID from the confirmation email or your Kangaroo & Kiwi account.
• User Account Information: Ensure you have your registered email and any associated username used for your Kangaroo & Kiwi account.
• Transaction Receipt: Have a copy of your payment receipt or confirmation as proof of purchase, indicating the payment method used.
• Product Details: List the specific product(s) or service(s) you are seeking a refund for, including name and SKU if applicable.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund, whether due to dissatisfaction, defects, or other issues related to the product or service.
• Photos or Evidence: If applicable, provide images or documentation that support your reason for the refund, especially for damaged or incorrect items.
• Refund Policy Reference: Familiarize yourself with Kangaroo & Kiwi’s specific refund policy to ensure your request aligns with their guidelines.
• Contact Information: Have your current phone number on hand in case customer service needs to reach you.

*Working days are Monday to Friday, and don't include public holidays.

Kangaroo & Kiwi offers unique travel experiences and services designed to enhance your adventure. Understanding your rights regarding refunds is essential for making the most out of your bookings with us. Refund eligibility typically depends on the nature of the service purchased and the specific circumstances involved. Below are situations that may qualify for a refund:

• Cancellations due to unforeseen circumstances: If a user needs to cancel a booking due to events such as illness or emergencies, a request for a refund may be considered, depending on the notice given.
• Service not provided: If a booked service was not delivered as outlined in your confirmation (e.g., a tour was canceled), this may qualify for a refund.
• Booking errors: If there was an error in the booking process that led to an incorrect service being booked, this might be eligible for a review and potential refund.
• Marketplace terms: Services or experiences booked through third-party platforms may have their own specific refund policies that users should be aware of.
• Travel requirements changes: In cases where significant changes to travel restrictions occur after a booking is made, users may explore options for refunds depending on the circumstances.

For further assistance regarding your specific situation, please reach out to our customer support team, who can guide you through the refund inquiry process based on the details of your booking.

At Kangaroo & Kiwi, users often find themselves needing assistance with their account management or subscription-related inquiries. Here are some real user scenarios where refunds were successfully claimed:

• Cancellation Timing Misunderstanding: One user had a subscription for travel planning services but inadvertently requested cancellation a day before the monthly renewal. They contacted customer support to clarify their timing and, upon confirmation, received a refund for the unexpected charge.
• Upgrade Plan Confusion: A customer upgraded their subscription to a premium plan but later realized they preferred their previous plan due to feature preferences. After reaching out to customer support for guidance on their account settings, they received a refund for the difference in pricing after switching back to the standard plan.
• Promotional Code Issue: A user attempted to apply a promotional discount when booking an adventure experience but faced technical difficulties during checkout, resulting in a full charge without the discount. After sending a friendly email to Kangaroo & Kiwi, the team confirmed the issue and promptly issued a refund for the discount amount once the promotional details were verified.
• Service Interruption: A customer experienced an unexpected interruption during a guided online tour due to technical issues on the platform. After reporting the incident through their account, they were offered a choice of credits or a refund for that specific service, allowing them to either rebook or receive their money back easily.

Tracking your refund status with Kangaroo & Kiwi is a straightforward process thanks to our efficient communication channels and user-friendly system. Here’s how you can effectively monitor your refund progress:

• Check Your Email: Once you initiate a refund, look for an email confirmation from Kangaroo & Kiwi. This email will provide initial details about your refund request and inform you that your refund is being processed.
• Utilize the Mobile App: If you have the Kangaroo & Kiwi mobile app, you can easily check the status of your refund. Navigate to the Order History section under your account to view specific updates.
• Visit Your Account Dashboard: Log into your Kangaroo & Kiwi account on the website. Go to the Billing Section where you can see all your transactions, including any pending refunds.
• Order History Insights: In the Order History tab, each order will display detailed information regarding the status of your refund, including whether it’s approved, in process, or completed.
• In-App Notifications: Keep an eye on any notifications within the Kangaroo & Kiwi app. We often send updates about the status of your refunds directly through in-app alerts.
• Customer Support: If you need further assistance, don’t hesitate to reach out to our customer support team. They can provide real-time updates and answer any questions regarding your refund progress.