Billing can often go unnoticed until an unexpected charge catches your attention—particularly with automatic subscription renewals. This guide is designed to help you navigate the refund process for Kaplan Dearborn, detailing who is eligible for refunds and providing straightforward steps to request your money back promptly. Whether you're a new user or have been with us for a while, we aim to make your experience as seamless and stress-free as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have your order confirmation email handy, which includes your order number and course details.
Account Login Information: Ensure you have your Kaplan Dearborn account username and password to access your purchase history.
Transaction ID: Locate the unique transaction ID associated with your payment, which can be found in your receipt or bank statement.
Course Access History: Document any attempts to access the course, including dates and times, to support your refund request.
Reason for Refund: Be prepared to provide a clear explanation for your refund request, such as dissatisfaction with course content or technical issues.
Refund Policy Reference: Familiarize yourself with Kaplan Dearborn's refund policy, which can be found on their website, to ensure your request aligns with their terms.
Customer Support History: Collect any prior correspondence with Kaplan Dearborn’s customer service about the issue for reference.
Payment Method Details: Have your payment method details ready, such as the last four digits of your credit card or PayPal account, used for the transaction.
Completion Certificates: If applicable, include any completion certificates or proof of participation that may impact your refund eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Electronic Check
5-7 working days
Wire Transfer
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Kaplan Dearborn
At Kaplan Dearborn, we are committed to providing our users with high-quality educational resources and support. Understanding your rights and eligibility regarding refunds is essential when engaging with our services. Users may have circumstances where a refund could be applicable based on specific scenarios outlined below.
Cancellations Before Course Start: If a user cancels their enrollment in a course before the course begins, they may qualify for a full refund of the tuition paid.
Course Changes: In the event that a user changes their course selection prior to the start date, they might be eligible for a refund or credit towards the new course, depending on the specific situation.
Technical Issues: If a user experiences significant technical issues that prevent access to online materials during the first week of the course, they could apply for a refund for that course.
Withdrawal from Course: Students who withdraw from a course after it begins but within a defined period may be eligible for a partial refund, subject to Kaplan Dearborn's specific refund policy.
Course Cancellation by Kaplan: In the rare event that a course is canceled by Kaplan Dearborn, users who had registered for that course will automatically qualify for a full refund of their fees.
We encourage users to review our detailed refund policy or reach out to our customer service team for assistance related to specific situations and inquiries regarding their accounts and eligibility for potential refunds.
Step-by-Step Process to Request Your Kaplan Dearborn Refund Like a Pro
Locate the subscription or purchase you wish to request a refund for and click on Request Refund.
In the refund request form, succinctly state "The subscription renewed without notice" or "The account was unused".
Submit the request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Kaplan subscription in the list and tap on it.
Scroll down and tap on Report a Problem.
Select the reason for your refund request and mention "The subscription renewed without notice" or "The account was unused".
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find your Kaplan subscription and tap on it.
Tap on Cancel Subscription first, then you will have an option to request a refund.
Explain your request briefly, using phrases like "The account was unused".
Complete the refund request form and submit it.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Click on Order History.
Locate the Kaplan charge and select Report a Problem.
Indicate the issue clearly, using a phrase like "The subscription renewed without notice".
Follow the instructions to submit your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference, if applicable.
Please confirm receipt of this email and provide an update on my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been initiated but not yet processed.
You will receive an update once the request is reviewed.
Processing
Refund is currently being processed by Kaplan Dearborn.
Expect a refund within 5-7 business days.
Refunded
The refund has been successfully issued back to your payment method.
Check your bank or payment account for the funds.
Partially Refunded
Only a portion of your original payment has been refunded.
You have received a partial refund; the remaining amount will not be refunded.
Completed
The refund process has been finalized.
Your refund is complete, and you can see the updated status in your account.
Canceled
The refund request was canceled either by you or Kaplan Dearborn.
Unfortunately, the refund will not be processed. Contact support for reasons.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Kaplan Dearborn provides comprehensive educational resources and courses aimed at helping students succeed in their certification goals. While users typically enjoy seamless access to these services, there are occasions where refunds are requested. Below are some common scenarios where users have successfully claimed refunds:
Course Cancellation: A user enrolled in a live online course found themselves unable to attend due to a scheduling conflict. After reaching out to Kaplan Dearborn’s support, they were able to process a refund for the unused portion of the course, demonstrating flexibility in adapting to student needs.
Subscription Adjustment: A student subscribed to a test prep service but later realized they required a different level of access. Upon contacting customer service, they easily adjusted their subscription, and a prorated refund for the initial plan was issued, ensuring they only paid for the services they would use.
Technical Issues: A user experienced significant technical difficulties accessing their online course materials during an important study period. After reporting the issue, Kaplan Dearborn acknowledged the inconvenience and offered a refund for the affected sessions, ensuring the student's educational journey remained a priority.
Duplicate Enrollment: A learner accidentally enrolled in the same course twice due to navigating the registration system. Upon notifying support, the user was promptly refunded for the duplicate enrollment, illustrating Kaplan Dearborn’s commitment to clear communication and user satisfaction.
The Easiest Way to Get a Kaplan Dearborn Refund
If you're frustrated trying to get a refund from Kaplan Dearborn—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Kaplan Dearborn is streamlined and user-friendly. Here’s how you can efficiently stay updated on your refund progress:
Email Updates: Kaplan Dearborn sends email notifications about your refund status. Look for emails with the subject line "Refund Update" that detail the current status of your request.
Account Dashboard: Log into your Kaplan Dearborn account and navigate to the Order History section in your account dashboard. Here, you’ll find a dedicated entry for your refund request that outlines its current status.
Mobile App Notifications: If you use the Kaplan Dearborn mobile app, make sure to enable notifications. You’ll receive in-app alerts about any changes to your refund status, ensuring you stay informed on the go.
Billing Section Insights: Visit the Billing section of your account settings. This area provides additional details on refund processing times and any relevant actions you may need to take.
Refund Tracking Feature: Utilize the specific Refund Tracking feature available in the Kaplan Dearborn dashboard. This tool offers a visual representation of your refund progress, making it easy to understand where you are in the process.
FAQ
If you forgot to cancel your subscription on time, Kaplan Dearborn typically adheres to its refund policy, which may not allow for refunds after the cancellation period. However, we recommend reaching out to our customer support team, as they may be able to assist you based on your specific situation.
Refund processing times can vary depending on your financial institution. Generally, refunds are processed within 5 to 10 business days after they have been initiated by Kaplan Dearborn. It’s advisable to check with your bank for specific timelines related to your account.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions or billing history. If you're still unsure, contact Kaplan Dearborn customer service with your payment details for assistance in resolving the charge.
If you're unable to obtain a refund directly from Kaplan Dearborn, consider reaching out to their customer service team again for assistance. You may also explore the option of escalating your inquiry within their support system. Additionally, reviewing your account details and any relevant policies on their website may provide further insights into your options.
If Kaplan Dearborn refuses to issue a refund, first ensure you have thoroughly reviewed their refund policy to understand the eligibility criteria. You may also want to contact their support team again for clarification or additional information regarding your request. Additionally, checking your account details for any relevant timelines or requirements may provide further insights.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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