When it comes to storage services like Keepers Self Storage, billing can often be overlooked until an unexpected charge catches your attention—perhaps due to an automatic renewal of your subscription. This guide is designed to help you understand how the refund process works at Keepers Self Storage, including who is eligible and the necessary steps to quickly request your money back. We aim to provide clarity and assistance, ensuring you feel confident navigating any billing concerns that may arise.
What You Should Prepare Before Applying For Refund
Account Information: Have your account number and login credentials ready to verify your identity.
Transaction ID: Locate the specific transaction ID for the payment you are seeking a refund for, found in your invoice or receipt.
Storage Unit Details: Provide information about the storage unit, including the unit number and location.
Lease Agreement: Keep a copy of your storage lease agreement accessible, which may outline the terms regarding refunds.
Payment Method: Prepare details of the payment method used, such as card number or bank statement confirming the transaction.
Reason for Refund: Clearly articulate the reason for requesting a refund, such as service issues or cancellation.
Correspondence Records: Include any previous correspondence with Keepers Self Storage regarding your storage unit or refund request.
Notice Period: Be aware of any notice period required for refunds based on your lease agreement.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Bank Transfer
5-7 working days
Cash
Refund on the same day
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Keepers Self Storage
At Keepers Self Storage, users have specific eligibility criteria when it comes to refunds, primarily related to storage unit rentals and associated services. Understanding these criteria can help users assess their individual situations and determine whether a refund may be possible.
Refund scenarios at Keepers Self Storage typically revolve around the following specific circumstances:
Early Termination of Rental Agreement: If a user decides to vacate their storage unit before the end of their rental agreement, they may qualify for a refund of any prepaid monthly fees assuming all terms and conditions of the agreement are met.
Service Interruptions: Users may be eligible for a refund in case of significant interruptions or restrictions in accessing their storage unit, provided these issues were not caused by the user’s own actions.
Promotional Offers: Users who sign up under promotional terms may inquire about refund eligibility if the promotional offer includes specific guarantees not fulfilled during their rental period.
Overpayment Situations: On occasion, users may find themselves in a scenario where they have prepaid their storage fees beyond what is owed. In such instances, they might be eligible for a refund of any excess amount paid.
Facility Closures: If a storage facility is temporarily closed for renovations or safety reasons, users may qualify for a credit or refund for the duration of the closure, depending on the length of the closure and specific policies in place.
Users are encouraged to review their rental agreements and contact Keepers Self Storage directly for clarification on their specific situations and to understand the processes involved in requesting a refund, if applicable.
Step-by-Step Process to Request Your Keepers Self Storage Refund Like a Pro
If you purchased through Keepers Self Storage.com:
Visit the Keepers Self Storage website.
Scroll to the bottom of the homepage and click on Contact Us.
Select the Email Us option.
In the subject line, write Refund Request.
In the message, specify the type of recurring service, mention that the subscription renewed without notice, and include details about your account.
Provide any relevant transaction details, such as your membership ID and transaction date.
Send the email and keep an eye on your inbox for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Keepers Self Storage subscription.
Scroll down and choose Report a Problem.
Choose the option that best describes your issue, such as Item didn't work as expected.
In the message, mention that you would like a refund because the account was unused or the subscription renewed without notice.
Submit the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the Keepers Self Storage subscription.
Tap on Manage followed by Refund.
Choose the reason for the refund, ideally selecting Item didn't work as expected or Subscription was renewed unexpectedly.
Follow the prompts to complete your request.
If you purchased through Roku:
Navigate to the Roku website and sign in to your account.
Go to the My Account page.
Scroll to find your purchase history and locate the Keepers Self Storage subscription.
Select the Options button next to the subscription.
Choose Request a Refund.
In your message, emphasize that the account has been unused or that the subscription was renewed without notice.
Submit your request and monitor your email for any updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund related to my account. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and the expected timeline for processing within 3-5 business days.
Thank you for your attention to this matter. Please feel free to reach me at [Your Phone Number] if you need any further information.
Sincerely,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund has been requested but not yet processed.
Your refund request is in queue. You may receive an update within 3-5 business days.
Processing
The refund is currently being reviewed and processed by our team.
Your refund is being actively handled. Please allow up to 3-7 business days for completion.
Refunded
The refund has been approved and is on its way back to your original payment method.
You will see the funds back in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of the total amount has been refunded.
You will receive a partial refund for the specific services or products. Check your email for details.
Completed
The refund process has been successfully finished.
Your transaction is closed, and you should see the refund reflected in your account shortly.
Canceled
The refund request has been canceled, either by you or the company.
If you believe this is an error, please contact customer service for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Keepers Self Storage, users often encounter various situations that lead to successfully claiming a refund. Here are a few realistic scenarios where customers achieved refunds through effective communication with the company.
Account Overlap: A customer realized they had accidentally reserved two storage units for the same month due to confusion over their original booking. After contacting customer service, they explained the situation and received a prompt refund for the second unit.
Early Move-Out: A tenant moved out of their unit earlier than planned and inquired about their remaining prepaid rent. After providing proof of their move-out date, they successfully obtained a refund for the unused portion of their rental period.
Service Disruption: A user experienced a temporary service disruption during scheduled maintenance that affected their access to their storage unit. Upon reaching out to Keepers Self Storage, they were issued a refund for the days they were unable to access their belongings.
Change in Storage Needs: A customer decided to downgrade to a smaller storage unit, realizing their requirements had changed. After discussing their options with the customer service team, they were able to receive a refund for the difference in cost between the two units for the following billing cycle.
The Easiest Way to Get a Keepers Self Storage Refund
If you're frustrated trying to get a refund from Keepers Self Storage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Keepers Self Storage is simple and efficient. Here are specific ways to stay informed about your refund:
Email Notifications: Keep an an eye on your registered email for updates from Keepers Self Storage. Refund confirmation and status updates are sent directly to your inbox, so check for emails titled "Refund Status Update" or similar.
Account Dashboard: Log in to your account at keepers-storage.com. Navigate to the Billing section of your account dashboard, where you can view your refund status along with other transaction details.
Mobile App Notifications: If you have the Keepers Self Storage mobile app, enable notifications to receive real-time updates about your refund directly on your phone. Look for alerts in the app that indicate changes in your refund status.
Order History: Within your account settings, check the Order History section. This section includes detailed information regarding your past transactions and current refund status, making it easy to track the progress.
Customer Support: If you have not received notifications or need specific details, reach out to Keepers Self Storage customer support through the app or website. They can provide personalized updates regarding your refund request.
FAQ
Refunds for missed cancellation deadlines depend on the specific terms of your rental agreement. Generally, it’s important to manage your cancellation within the stipulated time frame to avoid charges. If you have concerns about your situation, please reach out to our customer service team for assistance.
Refunds from Keepers Self Storage typically take 5 to 10 business days to process, depending on your bank or payment method. Once the refund has been initiated, the exact timing may vary, so it's a good idea to check with your financial institution for more specific details.
If you see a charge but do not have an active subscription, please contact our customer support team for assistance. Have your transaction details ready, including the charge amount and date, so we can help clarify the situation and ensure it is resolved promptly.
If you're unable to receive a refund directly from Keepers Self Storage, consider reaching out to customer service again for further assistance. Additionally, you may explore escalating your inquiry within their support system or reviewing your account details for any options or terms that may apply.
If Keepers Self Storage refuses to issue a refund, start by reviewing their refund policy to understand the specific conditions that apply. You may also consider reaching out to their customer support team again for clarification or to discuss your situation further. Additionally, ensuring that all account details and relevant information are correct can help facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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