Many users often overlook their billing details until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you understand how Keeping Current Matters (KCM) refunds function, who qualifies for them, and the straightforward steps you can take to request your money back quickly and efficiently. By following this guide, you can navigate the refund process with confidence and ensure that your financial matters remain in good standing.
What You Should Prepare Before Applying For Refund
Account Information: Provide your registered email address and username associated with your Keeping Current Matters account.
Transaction ID: Locate the transaction ID from your purchase confirmation email or account transaction history to expedite the refund process.
Purchase Date: Have the specific date of your subscription or service purchase ready, as this helps verify the transaction.
Refund Request Form: Fill out any specific refund request forms provided by Keeping Current Matters to ensure all necessary information is included.
Proof of Payment: Attach a copy of your payment receipt or bank statement that clearly shows the transaction to validate your request.
Cancellation Confirmation: If applicable, retain any confirmation of cancellation emails to show that you have followed the appropriate procedure for requesting a refund.
Reason for Refund: Prepare a clear and concise explanation for why you are seeking a refund, as this may be required in the request process.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
PayPal
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from keeping current matters
Keeping Current Matters (KCM) provides valuable resources and information tailored for real estate professionals, offering a subscription service that includes access to content and tools designed to enhance their marketing efforts. Understanding the eligibility for refunds in the context of KCM's subscription offerings is essential for users who may encounter situations regarding their accounts.
Users may find themselves in specific situations that could qualify for a refund or billing adjustment within KCM’s framework. Below are some scenarios that may be relevant to users:
Service Downtime: If a user experiences an extended period during which KCM services are not accessible or functioning as expected, they may inquire about a refund for the time impacted.
Account Overlap: In cases where a user inadvertently purchases overlapping subscription periods, they might be eligible for a refund for the additional subscription.
Profile or Account Issues: Users who face technical difficulties preventing them from fully utilizing the service may communicate this and seek guidance regarding any potential prorated refund or adjustment.
Plan Changes: If a user upgrades or downgrades their subscription plan and encounters billing discrepancies during the transition, they may explore options for refunds or adjustments based on the change in service level.
Each situation is unique, and KCM encourages users to reach out to their support team for clarification on eligibility for refunds based on their specific circumstances. Understanding the details of your account and any relevant billing issues will help ensure that users can navigate their inquiries effectively.
Step-by-Step Process to Request Your keeping current matters Refund Like a Pro
If you purchased through keepingcurrentmatters.com:
Log in with your Apple ID and find the relevant transaction.
Choose Request a Refund and specify a reason—mention that the account was unused to enhance your request.
Submit your request and check your email for updates from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions and then Subscriptions.
Find the subscription for keepingcurrentmatters.com and select it.
Tap on Cancel Subscription.
Once cancelled, go back to the Play Store and select Help from the menu.
Click on Request a Refund option under the subscription section.
In the message box, state that you would like a refund due to being unaware of the renewal.
Follow the prompts to complete your request.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll down to Streaming Channels and select My Channels.
Find the keepingcurrentmatters.com channel, click on it, and select Manage Subscription.
Select Cancel Subscription to halt future Bill charges.
Once cancelled, visit the Roku website and sign in to your account.
Go to Purchase History from your account menu.
Locate the relevant transaction and click on Request Refund.
In your request, say that the subscription did not meet your expectations for better chances.
Submit your request and keep an eye on your email for updates from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to keeping current matters for Refund
Script
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Subject: Refund Request – keeping current matters Account [Your Email]
Dear Keeping Current Matters Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received, but it has not yet been processed.
You will need to wait for further updates as we review your request. Please allow up to 3 business days.
Processing
Your refund is currently being processed by our team.
This typically takes 3-5 business days. You will receive a notification once it is complete.
Refunded
The refund has been successfully processed and the amount has been returned to your account.
You should see the funds reflected in your account within 5-7 business days.
Partially Refunded
A portion of your total request has been refunded.
Check your account for the refunded amount. If you believe this is an error, please contact customer service.
Completed
Your refund process has been finalized and all actions are complete.
No further actions are needed on your part. You can now check your account for the full refunded amount.
Canceled
Your refund request has been canceled, either by you or due to other factors.
If you did not initiate this, please contact customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how to navigate refunds can be beneficial for users of Keeping Current Matters. Here are a few real user scenarios that highlight successful refund claims:
A user intended to subscribe to a new course on Keeping Current Matters but accidentally selected a more expensive plan during the checkout process. After realizing the mistake, the user promptly reached out to customer support, and received a refund for the difference with ease.
After subscribing to a monthly membership for mortgage market updates, a user found that they were unable to access certain resources due to a technical issue. Upon contacting customer service and explaining the situation, the user received a refund for the month where the service was disrupted.
A user decided to upgrade their subscription for additional features but later found that they primarily needed only the basic tools. They contacted Keeping Current Matters to downgrade their plan, and during this transition, they were able to secure a refund for the unused portion of their upgraded membership.
After making a purchase for a market insights report that contained outdated data, a user reached out to Keeping Current Matters to express their concerns. Customer support recognized the issue and facilitated a refund, ensuring the user had access to the latest information without additional cost.
The Easiest Way to Request a keeping current matters Refund
If you're frustrated trying to get a refund from keeping current matters—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Keeping Current Matters (KCM) is straightforward if you know where to look. By utilizing the various features and communication channels KCM offers, you can efficiently stay informed about your refund progress.
Email Notifications: Keep an eye on your email for notifications from KCM. Refund updates are often sent directly to your registered email address, so make sure to check your inbox, as well as your spam folder, for messages related to refund statuses.
In-App Notifications: If you have the KCM mobile app installed, you will receive in-app notifications regarding your refund. Ensure that your notification settings are enabled to receive real-time updates while on the go.
Account Dashboard: Log into your KCM account and navigate to your account dashboard. Here, you can check the status of your refund under the 'Order History' section, which lists all your transactions along with their current status, including any pending refunds.
Billing Section: For more detailed information about your refund, go to the 'Billing' section within your account settings. This section provides comprehensive details on all billing transactions, including refund requests and their statuses.
Refund Tracking Tool: Take advantage of KCM's specific refund tracking tool available on the website. This feature allows you to enter your order number to see the latest updates regarding your refund process efficiently.
Customer Support: If you have questions that aren’t answered through the website or app, KCM's customer support is always available. You can reach them via live chat or phone for immediate assistance regarding your refund.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we cannot provide a refund for that billing cycle. We recommend reviewing your account settings to set reminders for future cancellations, ensuring you have full control over your subscription.
Refund processing times can vary, but typically, it takes between 5 to 10 business days for the refund to appear in your account after the request has been approved. The exact timing may depend on your bank's processing policies.
If you see a charge but do not have an active subscription, please first check your email for any recent correspondence from Keeping Current Matters regarding your account. If you still believe there’s an error, reach out to our customer support team with your account details for further assistance.
If you're unable to receive a refund directly from Keeping Current Matters, consider reaching out to their customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any associated terms may provide clarity on available options.
If Keeping Current Matters refuses to issue a refund, you may want to review their refund policy for any specific conditions or timelines. It can also be helpful to contact their support team again for further clarification or assistance. Additionally, checking your account settings and subscription details may provide insights into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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