How to Get a Keiki Refund

• Order Number: Locate your unique order number from your purchase confirmation email or account details on keikilynnjewelry.com.
• Purchase Date: Identify the date of your purchase, as this is often needed for confirming your order.
• Product Details: Gather information about the specific item(s) you wish to return, including product names and descriptions.
• Proof of Payment: Have your receipt or proof of payment ready, which may include PayPal transaction IDs or credit card statements.
• Condition of Item: Ensure that the item is in its original packaging and unused, which is a requirement for eligibility for a refund.
• Refund Reason: Be prepared to clearly state the reason for your refund request, which helps expedite the process.
• Account Information: Make sure you can access your Keiki account, as you may need to log in to submit your refund request.
• Email Correspondence: Keep any relevant email communication regarding your order, as it may assist in processing your request.

*Working days are Monday to Friday, and don't include public holidays.

At Keiki, we are committed to providing our customers with high-quality jewelry and exceptional service. Understanding your rights regarding refunds is important, as this helps ensure a smooth shopping experience. While each situation may vary, there are certain circumstances under which you might be eligible for a refund.

• Product Returns: If you receive an item that is damaged or significantly different from what was described on the website, you may be eligible for a refund. Please ensure that you initiate the return process within the specified timeframe following your purchase.
• Order Errors: In the case that you receive the wrong item, you may qualify for a refund after returning the incorrect product. Be sure to keep track of any discrepancies to facilitate this process.
• Size Exchanges: If the jewelry item does not fit as expected, you may not qualify for a refund but can often exchange it for the correct size. It's advisable to refer to sizing guides when making your purchase to minimize this situation.
• Cancellation of Personalized Items: For custom or personalized jewelry orders, cancellations may limit refund eligibility depending on the stage of production. If you wish to cancel, it’s important to do so promptly.

If you have any specific questions about your order or believe you might qualify for a refund based on the above circumstances, please reach out to our customer service team for guidance tailored to your situation.

At Keiki, customers often seek assistance with their jewelry purchases, from sizing issues to order modifications. Here are a few real user scenarios where refunds were successfully claimed:

• Order Mix-Up: A customer ordered a personalized necklace but received the wrong style. After reaching out to customer service with the order details, they were able to initiate a return for the incorrect item and receive a full refund promptly, allowing them to reorder the correct design.
• Shipping Delay: A buyer expected their gift to arrive before a special occasion, but it arrived days later than anticipated. By contacting Keiki and explaining the situation, they received a refund for the expedited shipping fee, as the service did not meet the expected timeline.
• Product Quality Concerns: After receiving a set of earrings, a customer noticed a slight defect in one of the pieces. Upon reporting this to Keiki, they were offered an easy return process, and a refund was processed once the item was returned, ensuring the customer felt valued.
• Incorrect Size Purchased: A customer ordered a ring and realized it was the wrong size after trying it on. They reached out to customer support and initiated a refund process, which was handled smoothly, allowing them to order the correct size with ease.

At Keiki, we understand that tracking your refund status is essential for your peace of mind. We aim to provide a seamless experience, ensuring you stay informed throughout the process. Here are some efficient ways to track your refund status directly through our systems:

• Email Notifications: After you initiate a refund, keep an eye on your email inbox. We send out updates regarding your refund status, including confirmation of receipt and processing timelines. Look for emails from support@keikilynnjewelry.com for the latest information.
• Account Dashboard: You can check the status of your refund by logging into your Keiki account. Go to the Order History section within your account dashboard. Here, you’ll find detailed information about your past orders and their refund statuses.
• Mobile App Alerts: If you have our mobile app, enable push notifications to receive real-time updates about your refund. You will get alerts directly on your phone whenever there is a change in status.
• Billing Section: In addition to your order history, navigate to the Billing section of your account. It provides insights into pending refunds, completed refunds, and estimated processing times.
• Customer Support: If you have questions or need further assistance, feel free to contact our customer support team through the live chat feature on our website, where you can get personalized updates about your refund status.