Many users tend to overlook billing matters until an unexpected charge appears, particularly when a subscription automatically renews. To help you navigate this process, this guide provides a clear overview of how Keto Chow refunds operate, who qualifies for them, and the straightforward steps to request your money back efficiently. We aim to make your experience as seamless as possible, empowering you to address any concerns with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number found in the confirmation email or your order history on Keto Chow's site.
Transaction ID: Gather the transaction ID from your payment method to expedite processing.
Purchase Date: Note the purchase date to confirm eligibility within the refund window.
Product Details: Be ready to specify which Keto Chow products you are returning, including flavors and quantities.
Proof of Purchase: Keep a copy of your receipt or order confirmation email as proof of purchase.
Reason for Return: Prepare a clear reason for the refund request, as Keto Chow may inquire about this.
Account Information: Have your Keto Chow account details handy if you created one, including the registered email address.
Return Shipping Label: Check if you need to include a return shipping label or any other documentation required by Keto Chow.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Keto Chow
Keto Chow offers a variety of meal replacement products designed to aid those following a ketogenic lifestyle. When making purchases or using subscription services from Keto Chow, users should be aware of various situations that may qualify for refunds. Understanding these scenarios can provide clarity on your eligibility for a refund based on your specific account circumstances.
Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or replacement. Please ensure you notify Keto Chow within a reasonable timeframe regarding the issue.
Order Errors: In cases where an incorrect item is shipped, users might qualify for a refund or exchange to correct the order. You should contact customer support to resolve such discrepancies.
Subscription Cancellations: If you choose to cancel your subscription before the next billing cycle, you may not be charged for the upcoming period, depending on your cancellation timing. However, charges for products already shipped may not be refundable.
Refund Requests for Unused Products: If you have unopened products that you no longer wish to keep, you might be eligible for a return and refund, provided you adhere to the return policies set by Keto Chow.
Shipping Issues: If there are significant delays in shipping that impact your ability to receive your order, it may warrant a discussion regarding potential adjustments or refunds, depending on the situation.
For any inquiries regarding your specific situation, it is advisable to reach out directly to Keto Chow's customer service for clarification and assistance with their refund policies.
Step-by-Step Process to Request Your Keto Chow Refund Like a Pro
If you purchased through Keto Chow.com:
Visit the Keto Chow website and log in to your account.
Navigate to the Help or Support section found in the footer.
Click on Contact Us to access the support form.
Fill out the form, ensuring to include:
Your order number for reference.
A clear statement that your subscription renewed without notice.
A note emphasizing the account was unused.
Submit the form and check your email for response updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find and tap on your Keto Chow subscription.
Scroll down and tap on Report a Problem.
Choose the option related to your subscription and state:
This subscription renewed without notice.
The account was not in use.
Submit your request and await confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions to see your active subscriptions.
Locate and select your Keto Chow subscription.
Tap on Cancel Subscription and follow the prompts.
Go back to the Google Play Store Menu and choose Account.
Scroll to Purchase History and find your Keto Chow charges.
Tap on the charge and select Report a Problem.
Describe the situation, highlighting that:
The subscription renewed unexpectedly.
The account was not utilized.
Submit your refund request and keep an eye on your email.
If you purchased through Roku:
Go to the Roku homepage and select Settings.
Scroll down and click on Payments.
Select Manage Account and log in to your Roku account.
Choose Subscriptions and find your Keto Chow subscription.
Click on Cancel Subscription.
Now, to request a refund, visit the Keto Chow support site.
Fill out the Contact Us form including:
Your Roku account details.
Mention that the subscription renewed without my intent.
State the account was left unused.
Submit the message to initiate your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to request a refund for the following: [describe reason].
The amount I am requesting for refund is: [Amount].
If applicable, I have attached the necessary documentation to support my request.
I would appreciate your confirmation regarding this matter within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet reviewed.
Your refund is awaiting review by our team; please allow up to 3 business days for processing.
Processing
The refund is currently being processed by our team.
Your refund is being prepared and should be finalized within 5 business days.
Refunded
The refund has been successfully issued back to your original payment method.
You will see the refund reflected in your account within 5-10 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive a notification regarding the items refunded and the amount credited back.
Completed
The refund process has been finished and all actions are complete.
Your refund request is fully resolved; no further action is needed.
Canceled
The refund request has been canceled and will not be processed.
If you believe this was an error, please contact our customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Keto Chow, customers enjoy a range of meal replacement products designed for keto diets, and occasionally they may need assistance with refunds due to specific circumstances. Here are a few real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user realized they had mistakenly signed up for two separate Keto Chow subscription plans. Upon reaching out for clarification, they were able to easily modify their account and receive a refund for the second subscription, thereby streamlining their orders.
Shipping Delay: After placing a large order, a customer experienced an unexpected shipping delay that resulted in the products arriving later than anticipated. They contacted customer service and were promptly offered a partial refund to compensate for the inconvenience, allowing them to continue with their meal planning without interruption.
Flavor Mismatch: A buyer ordered a variety pack of Keto Chow products but received an incorrect flavor due to inventory mix-up. The customer service team was responsive, and after confirming the error, they initiated a refund for the incorrect item while promptly sending the correct flavor as requested.
Product Condition Issues: Upon receiving their order, a customer discovered that a few packets of Keto Chow were damaged during transit. After providing feedback through the website, they received a full refund for the affected items, ensuring that they were satisfied with their overall experience.
The Easiest Way to Get a Keto Chow Refund
If you're frustrated trying to get a refund from Keto Chow—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Keto Chow is simple and efficient. By following the steps outlined below, you can easily stay updated on your refund process.
Email Notifications: Check your email for refund updates from Keto Chow. They will notify you when your refund has been processed, including the amount and expected timeframe for it to appear in your account.
Account Dashboard: Log into your Keto Chow account and navigate to the Order History section. Here you can view the status of your orders, including any refunds that have been issued.
Billing Section: In your account settings, visit the Billing section. This area may provide additional details about recent transactions, including any pending or processed refunds.
In-App Notifications: If you use the Keto Chow mobile app, check for in-app notifications related to your refund status. You may receive updates directly through the app interface, ensuring you stay informed on-the-go.
Refund Progress Information: When a refund is initiated, Keto Chow typically provides a tracking link in their email notifications, allowing you to check the specific status of your refund.
Customer Support: If you have further questions, contact Keto Chow’s customer support through their help section. They are available to assist with any inquiries regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, we understand that circumstances can happen. Unfortunately, we are generally unable to process refunds for orders placed before cancellation. However, please reach out to our customer service team, and they may be able to assist you further.
Refund processing times can vary based on your bank or payment provider, but typically, you should expect to see the refund reflected in your account within 5 to 10 business days after it has been initiated by Keto Chow. If you have any concerns about the status of your refund, feel free to reach out to customer support for assistance.
If you see a charge but do not have an active subscription, please check your account to confirm your subscription status. If further clarification is needed, reach out to our customer support team with your order details, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Keto Chow, consider reaching out to their customer service team again for further assistance. You may also escalate your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details and order history may provide additional context that can aid in resolving the issue.
If Keto Chow is unable to issue a refund, you may want to review their refund policy for further clarification on this matter. Additionally, consider reaching out to their customer support once more for assistance or to clarify any specific issues. Checking your account details for any discrepancies or missed communications may also provide helpful insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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