Many users often overlook billing concerns until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide aims to demystify the refund process for Keval users, detailing who is eligible for refunds and providing step-by-step instructions for quickly requesting your money back. With a clear understanding of how refunds work, you can navigate this process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your Keval account email and username to verify your identity.
Transaction ID: The unique ID associated with the purchase, which can be found in your order confirmation or receipt.
Purchase Date: The exact date of the transaction to help locate your order in their system.
Reason for Refund: A detailed explanation of why you are requesting a refund, as required by Keval's policies.
Order Confirmation: A copy of your order confirmation email or receipt that was sent after the purchase.
Documentation of Communication: Any emails or chat records with Keval customer support regarding your issue.
Proof of Payment: A statement or screenshot from your bank or payment method confirming the purchase.
Product Information: Details about the product or service purchased, including any identifying features or codes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Keval
At Keval, a platform that empowers users to explore earning opportunities through various online activities, we understand that clarity regarding your rights and refund eligibility is essential. While we strive to provide access to valuable services, certain situations can arise where users may seek clarity on their billing status and refund eligibility.
Below are specific circumstances related to Keval's services under which users may qualify for a refund:
Service Disruption: If there are unforeseen interruptions to the services that prevent users from accessing their accounts or utilizing their purchased features, users may qualify for a refund for the impacted period.
Subscription Downgrade: If a user decides to downgrade their subscription plan, they might be eligible for a pro-rated refund for any unused time remaining on their original plan.
Account Cancellation: In cases where a user successfully cancels their account and finds billing still occurs within the billing cycle, there may be eligibility for a refund for those additional charges.
Product Misrepresentation: If a user feels that a purchased service or feature was not delivered as described during the onboarding process, this may be grounds for a refund request.
Billing Errors: Any discrepancies in the billed amount compared to the agreed subscription fee may qualify for review and, if applicable, a refund.
For any of these situations, we encourage users to reach out to our support team for detailed assistance regarding their specific accounts and any potential refunds. Your satisfaction is a priority, and we are here to help clarify any concerns related to your Keval services.
Step-by-Step Process to Request Your Keval Refund Like a Pro
If you purchased through Keval.com:
Visit the Keval website and log into your account.
Navigate to the Account Settings section.
Select Billing or Subscriptions from the menu.
Locate the specific subscription or membership you wish to refund.
Click on Request Refund next to the relevant subscription.
In the refund request form, clearly state that your subscription renewed without prior notice.
Include details such as account inactivity or non-use to strengthen your request.
Submit the request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your Keval subscription.
Select Cancel Subscription, if required, then tap on Report a Problem.
Choose the relevant option related to refunds.
In your message, mention that the subscription renewed automatically without notice.
Emphasize that the account has been unused to increase your chances.
Submit your report.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three lines) in the top-left corner.
Select Subscriptions.
Locate your Keval subscription and tap on it.
Choose Cancel Subscription from the options available.
Return to the menu and select Account.
Scroll to Order History and find the specific subscription charge.
Tap on the charge, then select Request Refund.
In your request, mention that the subscription renewed automatically without prior notice.
Highlight that the account was not utilized.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Select Recurring Charges.
Find your Keval subscription from the list.
Click on Request Refund.
In the message, mention that the subscription renewed unexpectedly.
Reinforce that the account had limited or no usage.
Submit your request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for my account. The details of the situation are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted but not yet approved.
Your refund is under review. Typically takes 1-3 business days.
Processing
Refund has been approved and is being processed.
Your refund is on its way! Please allow 3-5 business days for it to appear in your account.
Refunded
The refund transaction has been completed successfully.
Funds have been returned to your account. Check your bank or wallet.
Partially Refunded
Only a portion of the original transaction has been refunded.
You have received a partial refund. The remaining balance will stay in your account or can be addressed further.
Canceled
Refund has been canceled either by the user or the merchant.
The requested refund will not be processed. Please contact support for more details.
Completed
The refund process is fully completed.
You will not need to take any further action; your refund has been successfully handled.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Keval, we understand that occasionally users may need to request refunds due to various circumstances. Here are some real user scenarios illustrating how refunds were successfully claimed:
Subscription Overlap: A user decided to switch from a monthly to an annual subscription but accidentally kept the monthly plan active. After noticing the overlapping charges, they contacted customer support, who quickly processed a refund for one of the subscriptions as a goodwill gesture.
Service Interruption: A user experienced a temporary service outage during a crucial period. Upon reaching out to Keval's support team, they acknowledged the inconvenience and issued a partial refund for the time the service was unavailable, ensuring the user felt valued.
Account Downgrade: After trying out a premium feature, a user decided to downgrade to a basic plan but was billed for the premium service again the following month. By contacting customer service, they clarified the downgrade and received a refund for the unnecessary charge.
Billing Discrepancy: A user noticed an unexpected charge related to an add-on feature they believed was included in their plan. After submitting a ticket, Keval reviewed the account details and confirmed the inclusion, subsequently issuing a refund for the mistaken charge.
The Easiest Way to Get a Keval Refund
If you're frustrated trying to get a refund from Keval—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Keval is simple and efficient, thanks to our dedicated communication channels and user-friendly interface. Follow these merchant-specific tips to keep an eye on your refund progress and stay informed throughout the process.
Check Your Email Regularly: Keval sends out automated email updates regarding your refund status. Look for emails from support@earnwithkeval.com which provide details about processing times and any required actions on your part.
Use the Keval Mobile App: If you’re using our mobile app, navigate to the Orders section. Here, you can easily access a summary of your refund requests and their current status.
Visit Your Account Dashboard: Log into your Keval account and head to the Order History section. Each order will indicate whether a refund is pending, approved, or completed, along with timestamps for processing.
Check the Billing Section: In the Billing area of your account, any refunds issued will reflect in your transaction history. This will provide a clear overview of amounts refunded and associated dates.
Utilize In-App Notifications: Ensure you have notifications enabled in the Keval app. Important updates regarding your refund will be pushed directly to your device, keeping you informed in real time.
Understand Refund Progress Details: When checking your refund status, look for specific indicators such as Refund Requested, Refund Processed, or Refund Completed which detail each stage of the refund process.
FAQ
Refunds are generally not available if users forget to cancel their subscription before the billing period starts. We recommend reviewing your account settings and the cancellation policy to ensure timely cancellations in the future.
Refund processing times can vary based on your bank or payment provider, typically ranging from 3 to 10 business days. Once initiated, you'll receive a confirmation email regarding your refund, and it's advisable to check with your financial institution for specific details on when the funds will be available to you.
If you see a charge related to Keval but do not have an active subscription, please check your account for any past subscriptions or services that may have been purchased. If you still believe the charge is incorrect, contact our support team directly through the website for assistance in resolving the issue.
If you're unable to secure a refund directly from Keval, you might consider reaching out to their customer service team once more for assistance. Additionally, you can explore escalating your inquiry within their support system to ensure it receives the appropriate attention. Reviewing your account details and transaction history may also provide clarity on your eligibility for a refund.
If Keval refuses to issue a refund, consider reviewing their refund policy for any specific conditions that may apply. You may also want to reach out to their support team again for further clarification or to discuss your request in more detail. Additionally, ensure that all account details are accurate and up-to-date to streamline the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)